Monthly Archives: October 2018

  • Servicing Superheroes!

    Our superhero servicing team, Phil and Rachel

    For many years our Hcsuk  servicing team has been working with care providers just like you, to help keep their equipment;

    • Safe
    • Compliant with legislation (Loler BS5827 BS EN ISO10535)
    • In good working order, to keep replacement costs down

    Together we can offer you :

    • Same day call out
    • Full service history – you’ll have all the information you need when you need it
    • Hassle free diary management - To keep your business compliant and ensure that nothing is missed
    • Written recommendations of new parts before supply for cost control
    • Peace of mind we operate under a health care industry code of practice, so you can be assured you’re dealing with a reputable company
    • DBS checked engineers- we are trustworthy
    • A seamless service when old equipment needs replacing
    • On loan/short term hire of essential equipment to help keep your residents safe and well.

    Our team of caring and skilled technicians work closely with customers to take the hassle out of keeping their equipment compliant and in the best possible condition.

    Phil and Rachel work closely together to give you the very best service and customer care they can and together they really are a true superhero team! Phil is something of a speed freak witha love of motor bikes and Rachel has recently completed two YES TWO half marathons! Watch out for more on that later.

    Phil popping one of the hoists into his, very tidy and well cared for, van.

    Don't just take our word for it -

    I just wanted to take this opportunity to say thank you for an excellent service we received when we had our hoist, hoist slings and weight chair scales serviced. The gentleman who came was very polite and friendly with a professional manner.
    The reason we choose  HCSuk is that we have always received excellent service from you and always received a friendly response when we contact any member of your team.

    Colleen Joyce, Manager at Stanton Manor Residential Home, Burton on Trent.

    To find out more, and to book your professional, friendly audit, call Rachel now on  01773 532582 or email her at  [email protected]

    Watch out for Phil/Superman in the van!

     

  • Meet Pete, our new driver!

    Some of you may have noticed that Michael is looking a bit shorter and younger, that's probably because he's been replaced with Pete! Pete is our new driver and is settling in very well with us at Hcsuk HQ.

    Here's he is, posing with his new ride! Pete is settling in to the team and the role and we will bring you more about him over the next few weeks. We're sure you will all make him feel welcome when he is out visiting you and dropping off your deliveries.

     

    Call us on 01773 713713 to place your order now and you'll get to meet Pete all the sooner!

  • The Dementia Mealtime Challenge - Are you up for it?

    We may not have the grandest stand and we definitely don’t have the biggest marketing and merchandising budget, so it was particularly lovely to get great feedback, when a lady who visited our stand at the NACC National Association of Care Caterings Training and Development Forum from last week gave us her prize for the’ Best Stand of the Day.’

    Continue reading

  • So long, farewell, auf wiedersen, goodbye!

    Today sees the end of an era for Health Care Services, as we say good bye and ‘bon voyage’ to the founder of our business, Michael Bonser as Michael is retiring after 29 years of being associated with and working in the Company.

    He first started the business in 1989, quite by chance, when he saw an opportunity. At the time he was running a company offering a baby nappy delivery service to local new mums, and one day a nursing home rang and asked him if he could supply them with adult style incontinence products.

    Michael instinctively said, “Yes, of course we can”; he saw a customer with a need and he wanted to help them fulfil it. At this stage he hadn’t any experience of working with adult incontinence products, but he made sure that he went out and found out and was able to fulfil the order and then thought who else might need these products? So, he started to contact other local nursing homes and care homes and that is how the business began as he started to supply more care homes in and around the area.

    Michael, who retires today from Hcsuk.

    As Michael continued to visit his care home customers, they would to ask him, “Can you also supply me with other products, gloves, pressure relieving mattresses, (known as ‘spencos’ at that time!) and beds?” And each time Michael would say yes, and he would go away, do his research, find suppliers and come back equipped and able to give his customer the solution that they were looking for.

    That was nearly 30 years ago, and the business has gone from strength to strength, adding on a retail division, Health Care Mobility, to help people remain living at home independently with aids for daily living. Michael was also instrumental in the launch of our Health Care Servicing division where field service engineers go out to service, repair and maintain essential equipment in care homes to help residents stay safe and care home providers complying with all of the relevant legislation including LOLER and PUWER. And we still maintain the same values which Michael instilled in the business all those years ago.

    Due to the wide experience he has gained working in various departments of the business, Michael has been a great asset to the team because of his ability and flexibility to switch between different roles as and when needed, including sales, distribution, warehouse and servicing.

    Michael set the standards of high levels of customer care from the outset, which have remained throughout, are now embedded throughout the team to this day. His attention to detail, coupled with his cheeky style and unfailing sense of humour, has enabled him to build some great long and lasting relationships with many customers over the years. Some of which we are fortunate to still provide services to, nearly 30 years on.

    We are extremely grateful to him, for giving life to Hcsuk so many years ago and we all wish him well as he and his wife Debbie, embark on new adventures. Please do share your memories of Michael with us.

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