Thanks

  • Something Special For You - Act Now!

    Are you looking to place an order this week? Is it going to be over £75? Would you like the chance to win £100 worth of jewellery vouchers?

    As a little treat, and a small thank you, we're offering 11 customers who order between now and 3pm on Friday 16th November, the chance to win 1 of 11 vouchers worth between £25 and £100!

    Order now for your chance to win up to £100 in jewellery vouchers!

    All you have to do is order over £75 worth of products on the website between now and 3pm on Friday 16th November! Simples!

    Winners will be drawn early next week and winners notified the same day so we can get your vouchers to you in time for the festive season, so you can either use them for gift purhcaes or buy yourself a little something to sparkle in over the party season.

    So hop over to hcsuk.co.uk now and place your order! 

     

    Website orders only placed before 3pm on Friday 16th November 2018

    T&Cs apply

  • So long, farewell, auf wiedersen, goodbye!

    Today sees the end of an era for Health Care Services, as we say good bye and ‘bon voyage’ to the founder of our business, Michael Bonser as Michael is retiring after 29 years of being associated with and working in the Company.

    He first started the business in 1989, quite by chance, when he saw an opportunity. At the time he was running a company offering a baby nappy delivery service to local new mums, and one day a nursing home rang and asked him if he could supply them with adult style incontinence products.

    Michael instinctively said, “Yes, of course we can”; he saw a customer with a need and he wanted to help them fulfil it. At this stage he hadn’t any experience of working with adult incontinence products, but he made sure that he went out and found out and was able to fulfil the order and then thought who else might need these products? So, he started to contact other local nursing homes and care homes and that is how the business began as he started to supply more care homes in and around the area.

    Michael, who retires today from Hcsuk.

    As Michael continued to visit his care home customers, they would to ask him, “Can you also supply me with other products, gloves, pressure relieving mattresses, (known as ‘spencos’ at that time!) and beds?” And each time Michael would say yes, and he would go away, do his research, find suppliers and come back equipped and able to give his customer the solution that they were looking for.

    That was nearly 30 years ago, and the business has gone from strength to strength, adding on a retail division, Health Care Mobility, to help people remain living at home independently with aids for daily living. Michael was also instrumental in the launch of our Health Care Servicing division where field service engineers go out to service, repair and maintain essential equipment in care homes to help residents stay safe and care home providers complying with all of the relevant legislation including LOLER and PUWER. And we still maintain the same values which Michael instilled in the business all those years ago.

    Due to the wide experience he has gained working in various departments of the business, Michael has been a great asset to the team because of his ability and flexibility to switch between different roles as and when needed, including sales, distribution, warehouse and servicing.

    Michael set the standards of high levels of customer care from the outset, which have remained throughout, are now embedded throughout the team to this day. His attention to detail, coupled with his cheeky style and unfailing sense of humour, has enabled him to build some great long and lasting relationships with many customers over the years. Some of which we are fortunate to still provide services to, nearly 30 years on.

    We are extremely grateful to him, for giving life to Hcsuk so many years ago and we all wish him well as he and his wife Debbie, embark on new adventures. Please do share your memories of Michael with us.

  • Walking (or running) the Talk - How hcsuk colleagues raised funds for charity

    You may have spotted in the past that here at Hcsuk, we're a smidge dedicated and passionate about helping people live with dignity. Led by Jo's fire and drive, the rest of the team are just as active in promoting that level of care, even to the point of dedicating personal time to it.
     
    Recently, Rachel and Lisa from the office helped their friend Karen on her running journey and to raise funds, Jo, then made a donation too on behalf of Hcsuk allowing Karen to raise a total of £1360 for The Alzheimer's Society.
     
    Rachel tells us a bit more about why this was so important to her and Lisa -
     
    "Karen and I started running together, Karen had never run before but had set herself a series of challenges to raise funds for the Alzheimers Society. Karen's parents were both very ill and this was her driving force, she set herself the challenge of running a 5k race, a 10k race and jumping out of an airplane!
    On the day of the 10k race, Karen received news that her father had passed away and so was unable to make the race. The rest of us ran it as a group for her and a few weeks later, ran the whole route again with her for her to collect her sponsorship money.
    In the end, Karen was able to beat her fundraising target, smashing it and raising triple the original goal.
    We're happy we were able to support Karen on this journey and we know that the money raised will go to a great cause. Well done Karen!"
     
    Well done to all the team! What a superb effort and demonstration of walking your talk. Below you can see the thank you note from Karen with details of the amount raised and her journey and the group image with Karen in the middle and Lisa, then Rachel to the right of her on the picture.
    Karen's Thank You Note
    Karen in the centre with Lisa 2nd from right and Rachel 1st on the right.
  • A Trip Down Memory Lane

    A recent visit to this care home, following a call from a longstanding industry colleague of mine, needing an urgent solution for an ‘at risk’ resident prone to having convulsions, took me right back to my early days in the business.
     
    Way back then, we didn’t have the luxury of dedicated delivery drivers at Hcsuk and I remember clearly how I would don my business suit and heels for a meeting with Julian, who was then the proprietor at Tynefield Court. These guys were one of our first customers, and Julian liked a regular visit during which I would take his monthly consumables order for the supplies he needed for his care home.

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  • Care is at the Core of Everything we do.

    Last week we showed you the short feedback cards we've been asking customers to fill in and we're delighted to share our April Customer Experience prize draw winner with you!

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  • Thank You Lisa!

    It’s not every day you get to acknowledge a colleague completing 20 years service within your organisation, and yet I had the pleasure and the honour of doing just that last Friday, St Patrick’s Day. Lisa Slater, our Operations and Finance Manager, and definitely my right hand woman in the business, started her career at HCSUK on 17th March 1997, as our Internal Sales Support, then Miss Lisa Broughton.

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