I am thrilled and delighted to announce that we have a brand new member of the Hcsuk team on board, Lucy Lynch, who started with us on Monday as our new Healthcare Solutions Manager.
And here is Lucy providing a snapshot introduction for you:
Hi, I’m Lucy and I’m excited to have been offered the opportunity to work within such a passionate and reputable company within the care industry. My passion for working in the care industry began when I cared for my Nan at the end of her life. I went on to gain 5 years experience working in care homes, starting as a Care Assistant, progressing to Senior Carer and then Deputy Manager, and achieving a Level 3 Diploma in Health and Social Care, NCFE Level 3 End of Life and NCFE Level 2 Safe Handling of Medication. I have also worked in management within a Private Ambulance Service and managed a project to improve CQC compliance, whilst ensuring the needs of the patients were at the forefront.
Most recently I worked as a Branch Manager for a healthcare recruitment agency ensuring that the Nurses and Care assistants we supplied were of the best quality. I worked closely with Care Home Managers to ensure that we were supplying them with the most caring and qualified staff members.
I enjoy working with a wide variety of people to achieve a common goal efficiently and realistically, and I’m looking forward to meeting our customers and being able to offer effective solutions for all your healthcare needs.
When I’m not working I am a dog lover with a British Bulldog called Peggy, and I also enjoy reading factual based books and paranormal adventures!’
It has been my vision for the last 12 months to expand our team with someone with Lucy’s skills and experience, someone who has experience of working in care, and has walked a mile in our customers’ shoes because I firmly believe that the empathy Lucy will be able to bring to her new role will add immeasurable value to our customers and impact the quality of the relationships we are able to build. In Lucy, we believe we have found someone who is able to truly empathise with the challenges care providers and managers face as they strive to deliver the best possible outcomes for the ladies and gents they support, whilst working towards improving compliance and CQC ratings
Here at Hcsuk, we specialise in partnering with care homes to:
Provide empathy, honest advice, a professional service and to deliver a complete package of innovative, quality and fit for purpose industry standard product solutions and services which are handpicked to help to improve the comfort, safety, dignity, independence and health and wellbeing of the ladies and gents you support.
And we aim to add relevant value to our customers in all that we do, to enable you to also improve your standards and this includes sharing our 30 year industry knowledge and experience through best practice guides, audits, bespoke and individual equipment assessments, hosting workshops on key topics with industry professionals and much much more!
We are proud to have established an excellent reputation in the industry and enjoy strong and loyal relationships with our current customers, and Lucy will be here to nurture these relationships, by dedicating herself to take care of and support you, to ensure you are receiving the high levels of customer service we pride ourselves on.
We are not here just to sell a product, we want to get under the skin of our customers and demonstrate real understanding of the environment, your challenges, and what is your reality. Only then can we understand how best we can serve you.
Lucy has good knowledge and understanding of the main symptom of conditions people in care homes are living with ie Dementia, stroke, MS, MND, end of life, Dysphagia, Parkinson’s, Huntingdon’s and will be able to advise on and recommend fit for purpose product solutions we provide which can have a positive impact on the quality of life for the ladies and gents you support.
Lucy’s prior knowledge and understanding of CQC’s KLOE’s we believe will also be key to how what we do can help to impact positive ratings for our customers.
As well as her experience, Lucy also
Has a genuine passion to make a difference to peoples’ lives
Can demonstrate empathy both for those of you who work in care, and the ladies and gents yo support, living with different conditions.
Takes pride in the quality of the work she does
Is professional, personable and approachable
Possesses a good sense of humour
Is reliable and dependable
Is enthusiastic, hard working and committed.
Has good listening and communication skills
Lucy will be starting to venture out very soon to meet you all and has a new, exciting and innovative product she will be talking to you about, to help you improve your residents’ safety and reduce the risks of choking.
If you have any questions, enquiries or anything Lucy can help you with right now, then please don’t hesitate to contact her on her mobile number: 07968 994660, direct dial 01773 532586 or by email [email protected] Otherwise Lucy looks forward to meeting you all soon.