HCS - Latest News

  • Dignified Dining for All

    When you’re little, say 5 or 6 years old, and you spill your baked beans down your school jumper, no one really minds, because you’re young, and probably cute and you’re still learning to manipulate cutlery and crockery. Imagine when you are a little older and the same thing happens, we  might laugh at ourselves and apologise for the stain later on in the day.

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  • A Trip Down Memory Lane

    A recent visit to this care home, following a call from a longstanding industry colleague of mine, needing an urgent solution for an ‘at risk’ resident prone to having convulsions, took me right back to my early days in the business.
     
    Way back then, we didn’t have the luxury of dedicated delivery drivers at Hcsuk and I remember clearly how I would don my business suit and heels for a meeting with Julian, who was then the proprietor at Tynefield Court. These guys were one of our first customers, and Julian liked a regular visit during which I would take his monthly consumables order for the supplies he needed for his care home.

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  • Care is at the Core of Everything we do.

    Last week we showed you the short feedback cards we've been asking customers to fill in and we're delighted to share our April Customer Experience prize draw winner with you!

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  • Another Quality Guide - Sneek Peek!

    Following hot on the heels of our new Complete Oral Care Solution Pack and handy Oral Care Management Guide, we’re excited to have approved the final draft for our Dignified Dining Solutions Guide. Designed as an aid for you to help the people you support, with a Dementia, to eat better. This has been a real labour of love and you’ll find out why when we get the final printed copy in our hands, (with hopefully no typos), very soon!

    Stay tuned!

     

  • Doesn’t it feel frustrating when you expect a certain standard of service and it is, well, below par? - Super Service Standards

    Doesn’t it feel frustrating when you expect a certain standard of service and it is, well, below par? Or there’s a little niggle that just irks you when dealing with a company?

    At Hcsuk, we always aim to give you, our lovely customers, a 10/10 experience in every interaction with us, whether it be a delivery, a service engineer visit or a sales call. We have recently introduced a really quick and easy customer experience feedback card giving you a chance to tell us if we're a 10/10, and if not, what could we do to become a 10.

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  • Outstanding Oral Care

    Can you imagine how you would feel if you were not able to have a clean, fresh mouth? Or to be in constant pain from ulcers? In our constant drive to offer you safe and fit for purpose tools to help you care  for the people you support, we are delighted to offer you our new and totally unique Oral Care Solution Pack, providing answers to some of your most common oral health challenges.

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  • "All care home staff should be aware of this training" - How our pureed food workshop has helped others and why you should come along next time.

    Did you make it to our recent Live Workshop to help improve the presentation of pureed meals?

     If not, here’s a short review of what you missed and why we’d love to see you at the next one.

     Preston Walker, a very well known and respected care industry chef, was our trainer for the day. Preston also runs his own care home and is passionate about sharing his knowledge and skills around the subject of Dysphagia and meal presentation for people on soft and pureed diets.

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  • How do your meals shape up?

     

    What do you do if one of your residents is on a restricted diet but you still want them to have a birthday cake? Follow Sandra Whetton's thinking and make them an ice cream cake!

    Sandra is the catering manager at Baily House Care Home and she made this cake recently for one of the residents, she's also made a "cheese only" cheesecake for another resident too!

  • How Do Your Pureed Meals Shape Up?

    We are tweaking our agenda for the next "Pureed Food Workshop" on the 25th April and wanted to introduce you to Preston Walker, the chef who will be taking you through the live demonstrations on the day.

    Preston runs his family-owned care home in Rutland and is an active member and current Chairman of the Midlands branch of the National Association of Care Caterers.

    Through his work, Preston has become very passionate about the presentation of meals, being particularly drawn to ensuring people with dysphagia enjoy beautifully presented meals.

    This passion has now extended to building a training business dedicated to training on pureed meal presentation and increasing knowledge about dysphagia. These passions make him an obvious choice for the upcoming "Pureed Food Workshop".

    What changes could you make to your residents lives by taking part in the next workshop on April 25th?

     

    Preston Walker
  • Pureed Perfection! - How do your pureed meals shape up?


    Today we're covering the second of our award winning care chefs, Malcolm Shipton. Having run pubs for a good few years, Malcolm decided 10 years ago that he fancied a "nice quiet little job" in a care home and moved to run the kitchen at Wren Hall Nursing Home in Selston, Nottinghamshire.

    Malcolm attended our workshop to help improve the presentation of pureed meals, 3 years ago and heard from our then, trainer-chef, Sinead, how she had been appalled at the food offered to her father in hospital. Sinead’s father had throat cancer and because he has swallowing difficulties was only being fed jelly, custard and rice pudding, resulting in limited nutrition and quality of life.

    Galvanised by this story, Malcolm understood how the presentation of food affects his residents and their families and went away determined to improve the presentation of the pureed meals at Wren Hall.

    Just before Christmas 2016, he won the NACC Dysphagia Chef of the Year, the image below shows him being congratulated for the award.

    What changes could you make to your residents lives by taking part in the next workshop on April 25th?

    Register now by emailing sales@hcsuk.co.uk with the subject line "pureed food workshop", we look forward to seeing you there!

    Malcolm Shipton shown being congratulated for his award.

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