HCS - Latest News

  • Food Frenzy!

    Food moulds come in .... food moulds go out! We're thrilled that the success of these products means more people will be dining with dignity.

    Our special elves are working on more exciting things with this key product so stay tuned for more on what we've got planned in the not-too-distant future!

     

  • Nottingham Evening Post Awards Video!

    We know a lot of you won't have been able to attend the awards ceremony last week so we took a video of Jo presenting the Special Recognition Award.

  • Rummage and Reconnect

    Are you looking for a way to connect with a loved one? Our Themed Memory Baskets or Boxes are ideal to help people reminisce, prompt memory, encourage activity for well-being and share special moments with the person you care for. There are several themes to chose from ranging from the seaside and baking to gardening and the 1950s which we've chosen to show here, plus more.

     

    People with dementia can often remember the distant past more easily than recent events. The rummage box is a means of tapping into memories from the past and helps people with dementia feel empowered and secure in familiarity. It is about reminiscence.
    When a person has dementia they begin to lose their short term memory and memories. They can forget about things that have happened in the last few days, months or years. They may even have forgotten what occurred earlier in the day.

    However, people with dementia can retain their long term memories and find comfort in discussing things from their past. Particularly things they enjoyed like past interests, hobbies or even their past employment. The rummage box can be used as an activity, as a distraction, and therapeutically as a reminiscence tool.

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  • Thank You Lisa!

    It’s not every day you get to acknowledge a colleague completing 20 years service within your organisation, and yet I had the pleasure and the honour of doing just that last Friday, St Patrick’s Day. Lisa Slater, our Operations and Finance Manager, and definitely my right hand woman in the business, started her career at HCSUK on 17th March 1997, as our Internal Sales Support, then Miss Lisa Broughton.

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  • Food Glorious Food!

    We've had a wonderful week sharing Nutrition and Hydration week with you all, sponsoring the Nottingham Evening Post Carer of the Year awards yesterday and we were thrilled to share the following report concerning the use of food moulds.

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  • Focus on Food

    This week we're talking about Nutrition and Hydration and we like to put our money where our mouth is (pardon the pun), so last week, Chief HCSUK Elf, Jo, was talking about this very topic in a workshop at Leicester General Hospital. Here she is leading the workshop with registered nurses and managers of Leicester Care Homes.

    Remember to reserve  your Dignified Dining Brochure on sales@hscuk.co.uk

    This afternoon we will be the Nottingham Post Carer of the Year Awards so stick around the Facebook page for exciting updates and pop back here tomorrow for the round up the event!

  • 28 Years in Business

    Last Friday was our 28th anniversary and the Elves surprised Jo with a card to mark the occasion. Here's what she thought about it.

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  • HCSUK Sponsors Carer of the Year Awards

    **Something Special**

    We're very proud to be part of a local and important event happening this week. Nottingham Post will be announcing their Carer of The Year Awards on Thursday at the Crown Plaza and we will be there as we have sponsored the Special Recognition Award category.

    We are thrilled to a part of this important event that recognises the hard work of our carers and those in the care industry. We'll bring you more on the event day itself!!

    Photographer Angela Ward
    Nottingham Post Carer of the year Awards 2016
    winners

    http://www.nottinghampost.com/…/story-29988399-d…/story.html

  • Nutrition and Hydration Week is Here!

    This week is Nutrition and Hydration week and we wanted to draw your attention to this important topic. As we mentioned before, we are passionate about providing solutions to help enable people to eat and drink independently and with dignity.

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  • A Valentines day question for you.... How important is trust in your business relationships? (and how to avoid the pitfalls of trading with unscrupulous healthcare suppliers.)

    I recently visited a care home customer who was very excited to be taking delivery of 2 brand new reclining tilt in space chairs. They had purchased them at a ‘fantastic price!’ couldn’t believe their luck, a company had emailed a very ‘special offer’ The chairs were described as 'particularly well suited to users who are seated for long periods of time and at risk of developing pressure ulcers', and included a high risk cushion making it a very comfortable all day solution for use both at home and also in nursing homes.

    You know what they say about when something appears to be too good to be true ............?

    So we decided to undertake some market research of our own, regarding this ‘special offer’, and it quickly became very apparent that it was just too good to be true. It turned out that the customer had paid for a high risk chair but received a medium risk inferior version.
    They did manage to extract a £300 refund from the company, but that is not the point!
    This kind of miss selling could seriously compromise the health and wellbeing of our elderly and vulnerable loved ones. I have wondered how many other residents in care homes skin integrity is being jeopardised as a result of this unscrupulous company who clearly either have little knowledge of the potential gravity of their business practices, of simply are putting sales and profit above values, ethics and morals.
    As companies within the healthcare sector, I believe that we have a moral obligation to do what is right by our clients, and to demonstrate integrity and ethics in the way in which we conduct business.

    So how do you know who you can trust, when sourcing vital healthcare equipment?

    As a business who has worked in the care sector for over 25 years, passionate about enabling people to live independently, safely and with dignity, we made a decision several years ago to join The British Healthcare Trades Association (BHTA), the UK's oldest and largest healthcare association, founded in 1917.
    The BHTA has almost 500 company members, employing over 17,000 people – making or selling healthcare and assistive technology products that help people live more independently.
    We became part of this association so we could clearly demonstrate through their Chartered Trading Standards Institute approved Code of Practice which,as a member, we sign up to, that we take our business seriously. We give our commitment to high levels of customer care that go above and beyond our legal obligations, giving customers confidence, and building relationships based on trust and adding value.

    BHTA PIC

    So how will you benefit from working with BHTA member companies like us?

    For members of the Public - Wherever you see the BHTA logo, you know you’re dealing with a company you can trust. You’ll get clear information about your rights, receive a high standard of customer service and have access to an independent complaints process. If you're looking for an approved supplier who can assess your needs and help you to choose the right product or service
    For Care Professionals - When you’re working with a client to maintain their independence, you want to know the products and services they’re using are right for them. BHTA members follow strict guidelines on customer care and won’t sell anything that doesn’t meet customers’ needs.
    For Trade Customers - Working with BHTA member companies will ensure you receive the very best customer service consistently.
    If you are looking to work with a supplier or retailer to maintain a client's independence, then contacting a company that is a BHTA member is the first step to ensuring that the company you build a relationship with is aiming for the highest possible standards in everything that they do.
    Look out for these logos

    BHTA PIC2

    I would like to leave you with a favourite saying of mine by John Ruskin, a leading art critic and prominent social thinker of the Victorian era.
    'It's unwise to pay too much, but it's worse to pay too little. When you pay too much, you lose a little money – that is all. When you pay too little, you sometimes lose everything, because the thing you bought was incapable of doing the thing it was bought to do. The common law of business balance prohibits paying a little and getting a lot – it can't be done. If you deal with the lowest bidder, it is well to add something for the risk you run, and if you do that you will have enough to pay for something better."

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