care homes

  • Our servicing superheros have certainly impressed Jeff!

    Jeff Dennis, the maintenance manager at Woodleigh Care Group in Mansfield explains why he uses Health Care Services for his equipment servicing.

    To book your complimentary equipment audit, head over here

     

  • UPDATE!! The Health Care Extreme Makeover - Home Edition!

    We know you've all been keenly waiting to hear the news from Red Rose about their brilliant refurbishment project and here's the latest update. As you can see, there is a lot of work going into this project and we know it will help to make a huge difference in end of life care for many people and their loved ones.

    Continue reading

  • Are you sure your mattresses are really clean?

    How can you be sure your mattresses are safe for new residents? With our mattress decontamination service we can take care of it for you, ensuring the mattress is cleaned to MHRA standards - we will even arrange your collection and redelivery.
    • Meets PUWER regs  - from the HSE
    • Meets DoH95 (18)  - regulations
    • Immersion process formulated to kill HCAIs (Healthcare Associated Infections)

    Book your mattress decontamination now!

    The decontamination facility we use has been built with infection control in mind throughout, including separate “contaminated” and “decontaminated” entries and exits within the facilities.
    The facilities have been viewed and approved by NHS/PCT trusts and our service offers a swift turn-around, usually 7-10 days. We are priced competitively at £60 per decontamination.
    In addition to cleaning your mattress, we can provide quotes and recommendations for repairs to ensure you get the most life out of your mattresses too. No work is carried out until you have agreed to the quote.
    Want more? What about a loan mattress? For £40 we will loan you a mattress to use whilst your’s is being cleaned!
  • Could Healthcare Services be your Servicing Superheroes?

    When equipment fails it's deeply frustrating, costly in both time and money and affects your staff and residents.  We can cover a range of equipment in our servicing division, from hoists to wheelchairs, beds and scooters and more.

    • For servicing and repairs - compliant with Loler BS5827 Bn ES ISO10535
    • Full Service History - You'll have all the information you need, when you need it.
    • Hassle free diary management - To keep your business compliant and ensure that nothing is missed
    • Written recommendations of new parts before supply for cost control
    • Peace of mind we operate under a health care industry code of practice, so you can be assured you’re dealing with a reputable company
    • DBS checked engineers- we are trustworthy
    • A seamless service when old equipment needs replacing
    • On loan/short term hire of essential equipment to help keep your residents safe and well.

    We offer a FREE equipment audit service so you can have full peace of mind about all the tools you rely on. Book your FREE Equipment Audit Now! 

    I use Hcsuk for our hoist servicing, they offer a brilliant service and are one the best teams I've got. They are always happy, helpful, there when I want them and there's no messing about.   Jeff Dennis, Woodleigh Care Group

    I just wanted to take this opportunity to say thank you for an excellent service we received when we had our hoist, hoist slings and weight chair scales serviced. The gentleman who came was very polite and friendly with a professional manner.
    The reason we choose HCSuk is that we have always received excellent service from you and always received a friendly response when we contact any member of your team.
    Colleen Joyce, Manager at Stanton Manor Residential Home, Burton on Trent.

    Our superhero servicing team, Phil and Rachel

    Our team of caring and skilled technicians work with customers to take the hassle out of keeping their equipment compliant and in the best possible condition.
    Phil and Rachel work closely together to give you the very best service and customer care they can and they really are a true superhero team! Phil is something of a speed freak with a love of motor bikes and Rachel has recently completed two YES TWO half marathons! Watch out for more on that later.

    Book your FREE equipment audit now!

  • Why you need to know about Dignified Dining for All

    We have been banging on about dignified dining for over 18 months now, since the launch of our Dignified Dining Solutions Guide in fact, back in June 2017. In case you missed that launch, you can catch Jo talking about here - go ahead and watch it now, we'll wait.

    We know that the tools, tips and guidance included in the Dignified Dining Solutions Guide can make a marked difference to those in your care, from individuals in the home to those in care homes. We’re offering you the chance to get this 34 page guide, worth over £5.99 for FREE!

    Order my guide!

    Here’s what a few other people think about it -

    "My daughter is 12 years old she has a diagnosis of down's syndrome, oral dysphagia, autism, sensory processing disorder and food intolerances. I have only been able to give her pureed or mashed food which she was not particularly interested in.  She is assisted at meal times. The first time she say saw her food moulded dinner, she shouted, "Carrots!". The next time, she wants to know what every bit of food was on her plate. This time I had used parsnips in the carrot mould, "What's that? What's that?!" she said as SHE used a fork to scoop up pieces of dinner onto her fork and into her mouth with glee. But what's most important to me is that my daughter is beginning to enjoy meal times and showing greater independent all because her food is now moulded."

    Mrs Dewey, Private Customer

    "We have been auditing noise levels at mealtimes and have noticed that by making simple changes to the way we manage the mealtime experience. Our residents are much less distracted, and are clearing their plates rather than picking at their meals. So we are delighted to be seeing improved levels of nutrition and less wastage" 

    Donna Butcher, Woodleigh Care group

    Airedale NHS Foundation Trust has been working to improve the acute care environment for people with dementia in hospital. "We have introduced the coloured crockery range and had some excellent feedback on how this has made a difference"

    Fiona Throp - Senior Nurse for Older People - Airedale NHS Foundation Trust

    Order my guide!

    Learn how one simple change, can help someone to smile like this -

    See the difference one simple thing can make to someone's life. A smile can speak volumes. This is Jackie, with her yellow plate.

    Order my guide!

     

  • The Healthcare Extreme Makeover - Home Edition!

    We are delighted to bring you a project we're very proud to be helping on, the refurbishment of 18 rooms at Red Rose Care Home in Newark.

    Red Rose Care have a history of achieving excellence and the newly refurbished rooms are adding to these high standards by offering end of life care facilities.

    Continue reading

  • All the Latest from Healthcare HQ!

    It's been a little whilst since we last posted here and this is in no small part to some of the work we've been doing behind the scenes at Healthcare Services UK. You may already have noticed that we have improved the search function on the website to return better results for you. We are also working on improving the information on the website on each product, so you've got a better idea of the right products for you to use and to help you find them first time, every time.

    We've also been watching the news for interesting stories about progress in the battle against dementia, helpful tips and tools for caring for those with a dementia, and building up more resources and guides for you all to use to that end too.  There will be much more on that in the coming months.

    We'd like to share some of those stories below with you all now.

    A town hall which is offering film screenings Wem Town Hall where a new Dementia Friendly screening has taken place.

    This is Wem Town Hall, where on Monday 17th December, there was a "Singing Session" where those with a dementia, and their carers, could attend and enjoy singing along to classic movie songs.

    We've previously mentioned other groups in the country who arrange these important events where carers and those with a dementia can enjoy some social time and respite. We will continue to share this news and we hope to have many more to tell you about!

    Passion for care

    The passion at the heart of Healthcare Services UK comes direct from the heart of our MD, Jo Bonser. If you have not yet heard about Jo's story and why helping those with a dementia is so important to her, then we urge you to head over here and watch the video.

    Jo Bonser, MD of Hcsuk, leading a workshop on dementia and hydration and nutrition. Jo leading a workshop earlier this year talking about helping those with a dementia to eat and drink better.

    In Case You Missed It!

    November 27th was "Tasty Suppers" day, a day set up by the team behind Nutrition and Hydration week. The day, along with the other awareness day of Thirsty Thursday is designed to remind us of the importance of keeping those in our care well fed and cared for. We have a range of product solutions to help you with this, some of which are shown in the image on the right.

    These include plates and bowls which keep food warmer for longer, adapted cutlery which is easier to hold for those with limited strength in their hands and reduced mobility and cup and mugs with lids to both keep things warm and help reduce spillages.

    You can see more products on the website. 

    Keep popping back because there will be more to come, both in updates on the website but also with our other services and how we keep you informed of what we're up to here at Hcsuk.

     

  • Servicing Superheroes!

    Our superhero servicing team, Phil and Rachel

    For many years our Hcsuk  servicing team has been working with care providers just like you, to help keep their equipment;

    • Safe
    • Compliant with legislation (Loler BS5827 BS EN ISO10535)
    • In good working order, to keep replacement costs down

    Together we can offer you :

    • Same day call out
    • Full service history – you’ll have all the information you need when you need it
    • Hassle free diary management - To keep your business compliant and ensure that nothing is missed
    • Written recommendations of new parts before supply for cost control
    • Peace of mind we operate under a health care industry code of practice, so you can be assured you’re dealing with a reputable company
    • DBS checked engineers- we are trustworthy
    • A seamless service when old equipment needs replacing
    • On loan/short term hire of essential equipment to help keep your residents safe and well.

    Our team of caring and skilled technicians work closely with customers to take the hassle out of keeping their equipment compliant and in the best possible condition.

    Phil and Rachel work closely together to give you the very best service and customer care they can and together they really are a true superhero team! Phil is something of a speed freak witha love of motor bikes and Rachel has recently completed two YES TWO half marathons! Watch out for more on that later.

    Phil popping one of the hoists into his, very tidy and well cared for, van.

    Don't just take our word for it -

    I just wanted to take this opportunity to say thank you for an excellent service we received when we had our hoist, hoist slings and weight chair scales serviced. The gentleman who came was very polite and friendly with a professional manner.
    The reason we choose  HCSuk is that we have always received excellent service from you and always received a friendly response when we contact any member of your team.

    Colleen Joyce, Manager at Stanton Manor Residential Home, Burton on Trent.

    To find out more, and to book your professional, friendly audit, call Rachel now on  01773 532582 or email her at  [email protected]

    Watch out for Phil/Superman in the van!

     

  • Meet Pete, our new driver!

    Some of you may have noticed that Michael is looking a bit shorter and younger, that's probably because he's been replaced with Pete! Pete is our new driver and is settling in very well with us at Hcsuk HQ.

    Here's he is, posing with his new ride! Pete is settling in to the team and the role and we will bring you more about him over the next few weeks. We're sure you will all make him feel welcome when he is out visiting you and dropping off your deliveries.

     

    Call us on 01773 713713 to place your order now and you'll get to meet Pete all the sooner!

  • So long, farewell, auf wiedersen, goodbye!

    Today sees the end of an era for Health Care Services, as we say good bye and ‘bon voyage’ to the founder of our business, Michael Bonser as Michael is retiring after 29 years of being associated with and working in the Company.

    He first started the business in 1989, quite by chance, when he saw an opportunity. At the time he was running a company offering a baby nappy delivery service to local new mums, and one day a nursing home rang and asked him if he could supply them with adult style incontinence products.

    Michael instinctively said, “Yes, of course we can”; he saw a customer with a need and he wanted to help them fulfil it. At this stage he hadn’t any experience of working with adult incontinence products, but he made sure that he went out and found out and was able to fulfil the order and then thought who else might need these products? So, he started to contact other local nursing homes and care homes and that is how the business began as he started to supply more care homes in and around the area.

    Michael, who retires today from Hcsuk.

    As Michael continued to visit his care home customers, they would to ask him, “Can you also supply me with other products, gloves, pressure relieving mattresses, (known as ‘spencos’ at that time!) and beds?” And each time Michael would say yes, and he would go away, do his research, find suppliers and come back equipped and able to give his customer the solution that they were looking for.

    That was nearly 30 years ago, and the business has gone from strength to strength, adding on a retail division, Health Care Mobility, to help people remain living at home independently with aids for daily living. Michael was also instrumental in the launch of our Health Care Servicing division where field service engineers go out to service, repair and maintain essential equipment in care homes to help residents stay safe and care home providers complying with all of the relevant legislation including LOLER and PUWER. And we still maintain the same values which Michael instilled in the business all those years ago.

    Due to the wide experience he has gained working in various departments of the business, Michael has been a great asset to the team because of his ability and flexibility to switch between different roles as and when needed, including sales, distribution, warehouse and servicing.

    Michael set the standards of high levels of customer care from the outset, which have remained throughout, are now embedded throughout the team to this day. His attention to detail, coupled with his cheeky style and unfailing sense of humour, has enabled him to build some great long and lasting relationships with many customers over the years. Some of which we are fortunate to still provide services to, nearly 30 years on.

    We are extremely grateful to him, for giving life to Hcsuk so many years ago and we all wish him well as he and his wife Debbie, embark on new adventures. Please do share your memories of Michael with us.

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