care homes

  • Servicing Superheroes!

    Our superhero servicing team, Phil and Rachel

    For many years our Hcsuk  servicing team has been working with care providers just like you, to help keep their equipment;

    • Safe
    • Compliant with legislation (Loler BS5827 BS EN ISO10535)
    • In good working order, to keep replacement costs down

    Together we can offer you :

    • Same day call out
    • Full service history – you’ll have all the information you need when you need it
    • Hassle free diary management - To keep your business compliant and ensure that nothing is missed
    • Written recommendations of new parts before supply for cost control
    • Peace of mind we operate under a health care industry code of practice, so you can be assured you’re dealing with a reputable company
    • DBS checked engineers- we are trustworthy
    • A seamless service when old equipment needs replacing
    • On loan/short term hire of essential equipment to help keep your residents safe and well.

    Our team of caring and skilled technicians work closely with customers to take the hassle out of keeping their equipment compliant and in the best possible condition.

    Phil and Rachel work closely together to give you the very best service and customer care they can and together they really are a true superhero team! Phil is something of a speed freak witha love of motor bikes and Rachel has recently completed two YES TWO half marathons! Watch out for more on that later.

    Phil popping one of the hoists into his, very tidy and well cared for, van.

    Don't just take our word for it -

    I just wanted to take this opportunity to say thank you for an excellent service we received when we had our hoist, hoist slings and weight chair scales serviced. The gentleman who came was very polite and friendly with a professional manner.
    The reason we choose  HCSuk is that we have always received excellent service from you and always received a friendly response when we contact any member of your team.

    Colleen Joyce, Manager at Stanton Manor Residential Home, Burton on Trent.

    To find out more, and to book your professional, friendly audit, call Rachel now on  01773 532582 or email her at  [email protected]

    Watch out for Phil/Superman in the van!

     

  • Meet Pete, our new driver!

    Some of you may have noticed that Michael is looking a bit shorter and younger, that's probably because he's been replaced with Pete! Pete is our new driver and is settling in very well with us at Hcsuk HQ.

    Here's he is, posing with his new ride! Pete is settling in to the team and the role and we will bring you more about him over the next few weeks. We're sure you will all make him feel welcome when he is out visiting you and dropping off your deliveries.

     

    Call us on 01773 713713 to place your order now and you'll get to meet Pete all the sooner!

  • So long, farewell, auf wiedersen, goodbye!

    Today sees the end of an era for Health Care Services, as we say good bye and ‘bon voyage’ to the founder of our business, Michael Bonser as Michael is retiring after 29 years of being associated with and working in the Company.

    He first started the business in 1989, quite by chance, when he saw an opportunity. At the time he was running a company offering a baby nappy delivery service to local new mums, and one day a nursing home rang and asked him if he could supply them with adult style incontinence products.

    Michael instinctively said, “Yes, of course we can”; he saw a customer with a need and he wanted to help them fulfil it. At this stage he hadn’t any experience of working with adult incontinence products, but he made sure that he went out and found out and was able to fulfil the order and then thought who else might need these products? So, he started to contact other local nursing homes and care homes and that is how the business began as he started to supply more care homes in and around the area.

    Michael, who retires today from Hcsuk.

    As Michael continued to visit his care home customers, they would to ask him, “Can you also supply me with other products, gloves, pressure relieving mattresses, (known as ‘spencos’ at that time!) and beds?” And each time Michael would say yes, and he would go away, do his research, find suppliers and come back equipped and able to give his customer the solution that they were looking for.

    That was nearly 30 years ago, and the business has gone from strength to strength, adding on a retail division, Health Care Mobility, to help people remain living at home independently with aids for daily living. Michael was also instrumental in the launch of our Health Care Servicing division where field service engineers go out to service, repair and maintain essential equipment in care homes to help residents stay safe and care home providers complying with all of the relevant legislation including LOLER and PUWER. And we still maintain the same values which Michael instilled in the business all those years ago.

    Due to the wide experience he has gained working in various departments of the business, Michael has been a great asset to the team because of his ability and flexibility to switch between different roles as and when needed, including sales, distribution, warehouse and servicing.

    Michael set the standards of high levels of customer care from the outset, which have remained throughout, are now embedded throughout the team to this day. His attention to detail, coupled with his cheeky style and unfailing sense of humour, has enabled him to build some great long and lasting relationships with many customers over the years. Some of which we are fortunate to still provide services to, nearly 30 years on.

    We are extremely grateful to him, for giving life to Hcsuk so many years ago and we all wish him well as he and his wife Debbie, embark on new adventures. Please do share your memories of Michael with us.

  • How Hcsuk Helps New Care Home Managers Feel Welcome.

    It’s important to us here at Hcsuk, that everyone in the care industry is given the best tools to do their job, whether that’s the product solutions to help care for those in their care or the training they receive. Part of that training in most places is a good induction to a new workplace and part of that induction should be learning about the suppliers your care home uses.

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  • How activity groups can help you when you care for a loved one with a dementia

    Caring for a loved one with a dementia can be challenging, tiring and lonely for relatives and carers, and so often we forget that we need to look after ourselves too.

    Jo Bonser, MD of Hcsuk, speaks from her own personal experience, having taken 4 months away from work to care for her own Mum, aged 97, living at home with vascular dementia.

    ‘My Mum would get extremely anxious if I was to leave the room,  just to make a cup of tea, and would even follow me and shout at me for nipping out for a much needed loo break! So my days were spent sitting beside her in the same room from the time she got up until going to bed, with her repeatedly asking me the same questions – it was exhausting. Luckily I had my Border Collie, Hollie,  living with us and my daily sanctuary came when a carer would relieve me for an hour and so I could get out in the fresh air and walk in nature, one of my favourite things to do.’

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  • If you have ladies and gents in your care who are on pureed diets, how do their pureed meals shape up?

    June  is Dysphagia Awareness month, so I want to ask you this question:

    If you have ladies and gents in your care who are on pureed diets, how do their pureed meals shape up?

    About three years ago some customers came to me and asked me:

     "How can you help us to improve the presentation of our pureed meals?"

    They were very conscious that they were pureeing down different components of  meals, such as potatoes, fish and vegetables, and serving them all up in one bowl to their residents, which actually looked pretty disgusting, not very appetising not very visually appealing, didn't smell very nice and actually didn't taste very nice either.

    And they really wanted to find ways to improve the presentation of these meals for their ladies and gents, and we really wanted to help them!

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  • Providing ultimate seating comfort for your ladies and gents Part 2

    Today we're brining you part two of our coverage of the NEW Boston tilt-in-space porter chair. You can read part 1 here. 

    When you break it down there are just a few things we really want to help our loved ones and those ladies and gents we support to achieve. Two of those are that they we are able to help them to be as comfortable and safe as is possible, whether that be in bed at night or sitting out in a chair during the day.

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  • Providing ultimate seating comfort for your ladies and gents Part 1

    When you break it down there are just a few things we really want to help our loved ones and those ladies and gents we support to achieve. Two of those are that they we are able to help them to be as comfortable and safe as is possible, whether that be in bed at night or sitting out in a chair during the day.

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  • What Memories Are Made Of

    Engaging in reminiscence can powerfully impact the wellbeing of a person living with dementia, as it stimulates communication and helps to trigger their existing memories. Reminiscing can also assist in the creation of new memories, as discussing life history inspires new conversations that can be shared with caregivers and loved ones.

    People living with dementia cope with high levels of stress every day. This, understandably, often makes them defensive, guarded and difficult for others to approach. Reminiscent activities help a person coping with memory loss to build confidence as they recognise their belongings. This allows them to feel less stress, making them less aggressive and able to live happier lives.

     

    The information gathered though reminiscence also provides caregivers, family members and loved ones with valuable insight into an individuals history. This information can be used to start conversations or to help a person with dementia feel more at ease when they feel distressed.

    This is incredibly useful as people living with dementia struggle to create or retain new memories and might still remember themselves to be of a younger age. Startling themselves when they look into a mirror and see an elderly face staring back at them.

    Memories and stories of the past can help loved ones deal with a dementia.

    It is for these reasons that it is extremely beneficial for a person living with dementia, in addition to those around them, to engage in reminiscence. It prevents the discomfort that accompanies confusion, making life more enjoyable for everyone.

    Not sure where to start? One way to partake in reminiscent activities is through the use of a Memory Box. A Memory Box is a secure, personal display cabinet for the safe-keeping of personal memorabilia.

    From family photos, to holiday souvenirs to favourite recipes, a Memory Box holds recognisable keepsakes that help trigger the existing memories of those coping with memory loss. They also assist in the creation of new memories as the boxes contents inspires conversations with caregivers, family members and loved ones.

    Memory Boxes are used extensively in care homes, typically placed outside a resident’s room. These extraordinary products are a practical and attractive tool that provide numerous benefits including:

    1. Excellent aids to orientation.

    2. Stimulating conversational interaction.

    3. Providing care givers with valuable insight into an individual’s life history.

    4. Reinforcing the confidence of the user, as they are able to recognise their items.

    5. Creating an attractive point of interest.

    A nurse from Sandridge House speaks about her experience with Memory Boxes stating, “We have had great response from the Service User's themselves as well as their relatives. I am in the Activities Department and often use the boxes as a reminiscing aid as well as the Service User's often looking at them of their own accord when they enter or leave their bedrooms. They are a great way to display pictures from the past or present and have enough room in them to place any special nik-naks or treasured possessions.”

    Another nurse speaks about her patient’s experience with Memory Boxes stating, “Joan’s Memory Box empowered her to become independent again. Now she can find her own room she smiles again and is no longer angry, frightened or anxious. It’s been a huge boost to her confidence, dignity and well-being.” How amazing is that?

    Memory Care also offer an internally illuminated Memory Box option which ensures the boxes contents can always be seen, even at night time!

    More information on the Memory Boxes can be found on our website.

    A seaside memory box

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  • Hello, my name is Jo, I’m the Yellow Plate Lady!

    I have been called many things in my time, a few of them choice, but my favourite, by far, is the ‘Yellow Plate Lady’.

    Let me explain ......... I met a care home manager, Katie, at an exhibition several years ago where I was talking about the significance of using colourful crockery for ladies and gents living with Dementia, to provide contrast between their food and their plates to aid improved recognition and enable more independent and dignified dining experiences.

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