care

  • Servicing Superheroes!

    Our superhero servicing team, Phil and Rachel

    For many years our Hcsuk  servicing team has been working with care providers just like you, to help keep their equipment;

    • Safe
    • Compliant with legislation (Loler BS5827 BS EN ISO10535)
    • In good working order, to keep replacement costs down

    Together we can offer you :

    • Same day call out
    • Full service history – you’ll have all the information you need when you need it
    • Hassle free diary management - To keep your business compliant and ensure that nothing is missed
    • Written recommendations of new parts before supply for cost control
    • Peace of mind we operate under a health care industry code of practice, so you can be assured you’re dealing with a reputable company
    • DBS checked engineers- we are trustworthy
    • A seamless service when old equipment needs replacing
    • On loan/short term hire of essential equipment to help keep your residents safe and well.

    Our team of caring and skilled technicians work closely with customers to take the hassle out of keeping their equipment compliant and in the best possible condition.

    Phil and Rachel work closely together to give you the very best service and customer care they can and together they really are a true superhero team! Phil is something of a speed freak witha love of motor bikes and Rachel has recently completed two YES TWO half marathons! Watch out for more on that later.

    Phil popping one of the hoists into his, very tidy and well cared for, van.

    Don't just take our word for it -

    I just wanted to take this opportunity to say thank you for an excellent service we received when we had our hoist, hoist slings and weight chair scales serviced. The gentleman who came was very polite and friendly with a professional manner.
    The reason we choose  HCSuk is that we have always received excellent service from you and always received a friendly response when we contact any member of your team.

    Colleen Joyce, Manager at Stanton Manor Residential Home, Burton on Trent.

    To find out more, and to book your professional, friendly audit, call Rachel now on  01773 532582 or email her at  [email protected]

    Watch out for Phil/Superman in the van!

     

  • So long, farewell, auf wiedersen, goodbye!

    Today sees the end of an era for Health Care Services, as we say good bye and ‘bon voyage’ to the founder of our business, Michael Bonser as Michael is retiring after 29 years of being associated with and working in the Company.

    He first started the business in 1989, quite by chance, when he saw an opportunity. At the time he was running a company offering a baby nappy delivery service to local new mums, and one day a nursing home rang and asked him if he could supply them with adult style incontinence products.

    Michael instinctively said, “Yes, of course we can”; he saw a customer with a need and he wanted to help them fulfil it. At this stage he hadn’t any experience of working with adult incontinence products, but he made sure that he went out and found out and was able to fulfil the order and then thought who else might need these products? So, he started to contact other local nursing homes and care homes and that is how the business began as he started to supply more care homes in and around the area.

    Michael, who retires today from Hcsuk.

    As Michael continued to visit his care home customers, they would to ask him, “Can you also supply me with other products, gloves, pressure relieving mattresses, (known as ‘spencos’ at that time!) and beds?” And each time Michael would say yes, and he would go away, do his research, find suppliers and come back equipped and able to give his customer the solution that they were looking for.

    That was nearly 30 years ago, and the business has gone from strength to strength, adding on a retail division, Health Care Mobility, to help people remain living at home independently with aids for daily living. Michael was also instrumental in the launch of our Health Care Servicing division where field service engineers go out to service, repair and maintain essential equipment in care homes to help residents stay safe and care home providers complying with all of the relevant legislation including LOLER and PUWER. And we still maintain the same values which Michael instilled in the business all those years ago.

    Due to the wide experience he has gained working in various departments of the business, Michael has been a great asset to the team because of his ability and flexibility to switch between different roles as and when needed, including sales, distribution, warehouse and servicing.

    Michael set the standards of high levels of customer care from the outset, which have remained throughout, are now embedded throughout the team to this day. His attention to detail, coupled with his cheeky style and unfailing sense of humour, has enabled him to build some great long and lasting relationships with many customers over the years. Some of which we are fortunate to still provide services to, nearly 30 years on.

    We are extremely grateful to him, for giving life to Hcsuk so many years ago and we all wish him well as he and his wife Debbie, embark on new adventures. Please do share your memories of Michael with us.

  • National Dementia Carers’ Day

     

    Today we want to help celebrate and support all those very important people who care from someone with a dementia.

    Dementia is an incredibly cruel affliction for both those who have a dementia, and those who care for them, making that care work very difficult and draining. Through our work with care home managers, individuals who care for their nearest and dearest and our personal experience,  we know how taxing this can be.

    In this email we've selected a few of the resources we think can help you as a carer and we want to say a very heartfelt "Thank You" for all that you do.

    Our recent blog on activity groups for carers will point in the right direction for a breather and a chat with people in the same position.

    And here's a personal story from our MD, Jo Bonser, talking about her experiences with her own mum who has vascular dementia.

    For more practical advice to help those in your care, you can view all our dementia care blogs(including product tips and lots of advice).

     

    Thank you for all that you do for those in your care. We know how hard it is and how much it means.

  • How Hcsuk Helps New Care Home Managers Feel Welcome.

    It’s important to us here at Hcsuk, that everyone in the care industry is given the best tools to do their job, whether that’s the product solutions to help care for those in their care or the training they receive. Part of that training in most places is a good induction to a new workplace and part of that induction should be learning about the suppliers your care home uses.

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  • How activity groups can help you when you care for a loved one with a dementia

    Caring for a loved one with a dementia can be challenging, tiring and lonely for relatives and carers, and so often we forget that we need to look after ourselves too.

    Jo Bonser, MD of Hcsuk, speaks from her own personal experience, having taken 4 months away from work to care for her own Mum, aged 97, living at home with vascular dementia.

    ‘My Mum would get extremely anxious if I was to leave the room,  just to make a cup of tea, and would even follow me and shout at me for nipping out for a much needed loo break! So my days were spent sitting beside her in the same room from the time she got up until going to bed, with her repeatedly asking me the same questions – it was exhausting. Luckily I had my Border Collie, Hollie,  living with us and my daily sanctuary came when a carer would relieve me for an hour and so I could get out in the fresh air and walk in nature, one of my favourite things to do.’

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  • If you have ladies and gents in your care who are on pureed diets, how do their pureed meals shape up?

    June  is Dysphagia Awareness month, so I want to ask you this question:

    If you have ladies and gents in your care who are on pureed diets, how do their pureed meals shape up?

    About three years ago some customers came to me and asked me:

     "How can you help us to improve the presentation of our pureed meals?"

    They were very conscious that they were pureeing down different components of  meals, such as potatoes, fish and vegetables, and serving them all up in one bowl to their residents, which actually looked pretty disgusting, not very appetising not very visually appealing, didn't smell very nice and actually didn't taste very nice either.

    And they really wanted to find ways to improve the presentation of these meals for their ladies and gents, and we really wanted to help them!

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  • Providing ultimate seating comfort for your ladies and gents Part 2

    Today we're brining you part two of our coverage of the NEW Boston tilt-in-space porter chair. You can read part 1 here. 

    When you break it down there are just a few things we really want to help our loved ones and those ladies and gents we support to achieve. Two of those are that they we are able to help them to be as comfortable and safe as is possible, whether that be in bed at night or sitting out in a chair during the day.

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  • Providing ultimate seating comfort for your ladies and gents Part 1

    When you break it down there are just a few things we really want to help our loved ones and those ladies and gents we support to achieve. Two of those are that they we are able to help them to be as comfortable and safe as is possible, whether that be in bed at night or sitting out in a chair during the day.

    Continue reading

  • Hello, my name is Jo, I’m the Yellow Plate Lady!

    I have been called many things in my time, a few of them choice, but my favourite, by far, is the ‘Yellow Plate Lady’.

    Let me explain ......... I met a care home manager, Katie, at an exhibition several years ago where I was talking about the significance of using colourful crockery for ladies and gents living with Dementia, to provide contrast between their food and their plates to aid improved recognition and enable more independent and dignified dining experiences.

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  • Come and see our new Dementia at Home solutions at our Hcsuk Mobility showroom

    Today we want to give you a bit of an insight into a different side of our business - our mobility showroom. Here at Hcsuk Mobility we are stockists of quality product solutions to assist with independent living, and our aim is to help and support the elderly and vulnerable, (and their families and carers) who want to remain living independently in the comfort of their own homes in the community. Our lovely girls, Lisa, Beckie and Rachel are all here to offer help, support and advice on product solutions which will help achieve these aims.

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