customer care

  • Hcsuk Team Members become Disability Confident

    On Wednesday 13th September, Hcsuk team members Jo, Beckie and Phil attended a Disability Confident Course hosted by the Warrington Disability Partnership in conjunction with the British Healthcare Trades Association.

    The course has been designed, by people who themselves have disabilities, to help people working within the care industry, to consider the barriers faced by disabled people, gain a better understanding of the term ‘disability’ and most importantly to increase ‘disability confidence’ and to see a person first, not just their disability.

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  • Meet Your New Field Service Engineer - Phil!

    We would like to officially welcome, Phil Cotton, our new field service engineer, to our team, and also to introduce him to you. Phil joins us with 3 years experience in the mobility industry and has already helped to make changes in the business with his thorough and helpful approach. Phil has also been one of the first members of the team to complete the Disability Confidence Course, run in conjunction with the Warrington Disability Partnership, (more on that in another post!)

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  • A Trip Down Memory Lane

    A recent visit to this care home, following a call from a longstanding industry colleague of mine, needing an urgent solution for an ‘at risk’ resident prone to having convulsions, took me right back to my early days in the business.
    Way back then, we didn’t have the luxury of dedicated delivery drivers at Hcsuk and I remember clearly how I would don my business suit and heels for a meeting with Julian, who was then the proprietor at Tynefield Court. These guys were one of our first customers, and Julian liked a regular visit during which I would take his monthly consumables order for the supplies he needed for his care home.

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