customer care

  • UPDATE!! The Health Care Extreme Makeover - Home Edition!

    We know you've all been keenly waiting to hear the news from Red Rose about their brilliant refurbishment project and here's the latest update. As you can see, there is a lot of work going into this project and we know it will help to make a huge difference in end of life care for many people and their loved ones.

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  • Are you sure your mattresses are really clean?

    How can you be sure your mattresses are safe for new residents? With our mattress decontamination service we can take care of it for you, ensuring the mattress is cleaned to MHRA standards - we will even arrange your collection and redelivery.
    • Meets PUWER regs  - from the HSE
    • Meets DoH95 (18)  - regulations
    • Immersion process formulated to kill HCAIs (Healthcare Associated Infections)

    Book your mattress decontamination now!

    The decontamination facility we use has been built with infection control in mind throughout, including separate “contaminated” and “decontaminated” entries and exits within the facilities.
    The facilities have been viewed and approved by NHS/PCT trusts and our service offers a swift turn-around, usually 7-10 days. We are priced competitively at £60 per decontamination.
    In addition to cleaning your mattress, we can provide quotes and recommendations for repairs to ensure you get the most life out of your mattresses too. No work is carried out until you have agreed to the quote.
    Want more? What about a loan mattress? For £40 we will loan you a mattress to use whilst your’s is being cleaned!
  • Could Healthcare Services be your Servicing Superheroes?

    When equipment fails it's deeply frustrating, costly in both time and money and affects your staff and residents.  We can cover a range of equipment in our servicing division, from hoists to wheelchairs, beds and scooters and more.

    • For servicing and repairs - compliant with Loler BS5827 Bn ES ISO10535
    • Full Service History - You'll have all the information you need, when you need it.
    • Hassle free diary management - To keep your business compliant and ensure that nothing is missed
    • Written recommendations of new parts before supply for cost control
    • Peace of mind we operate under a health care industry code of practice, so you can be assured you’re dealing with a reputable company
    • DBS checked engineers- we are trustworthy
    • A seamless service when old equipment needs replacing
    • On loan/short term hire of essential equipment to help keep your residents safe and well.

    We offer a FREE equipment audit service so you can have full peace of mind about all the tools you rely on. Book your FREE Equipment Audit Now! 

    I use Hcsuk for our hoist servicing, they offer a brilliant service and are one the best teams I've got. They are always happy, helpful, there when I want them and there's no messing about.   Jeff Dennis, Woodleigh Care Group

    I just wanted to take this opportunity to say thank you for an excellent service we received when we had our hoist, hoist slings and weight chair scales serviced. The gentleman who came was very polite and friendly with a professional manner.
    The reason we choose HCSuk is that we have always received excellent service from you and always received a friendly response when we contact any member of your team.
    Colleen Joyce, Manager at Stanton Manor Residential Home, Burton on Trent.

    Our superhero servicing team, Phil and Rachel

    Our team of caring and skilled technicians work with customers to take the hassle out of keeping their equipment compliant and in the best possible condition.
    Phil and Rachel work closely together to give you the very best service and customer care they can and they really are a true superhero team! Phil is something of a speed freak with a love of motor bikes and Rachel has recently completed two YES TWO half marathons! Watch out for more on that later.

    Book your FREE equipment audit now!

  • The Healthcare Extreme Makeover - Home Edition!

    We are delighted to bring you a project we're very proud to be helping on, the refurbishment of 18 rooms at Red Rose Care Home in Newark.

    Red Rose Care have a history of achieving excellence and the newly refurbished rooms are adding to these high standards by offering end of life care facilities.

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  • All the Latest from Healthcare HQ!

    It's been a little whilst since we last posted here and this is in no small part to some of the work we've been doing behind the scenes at Healthcare Services UK. You may already have noticed that we have improved the search function on the website to return better results for you. We are also working on improving the information on the website on each product, so you've got a better idea of the right products for you to use and to help you find them first time, every time.

    We've also been watching the news for interesting stories about progress in the battle against dementia, helpful tips and tools for caring for those with a dementia, and building up more resources and guides for you all to use to that end too.  There will be much more on that in the coming months.

    We'd like to share some of those stories below with you all now.

    A town hall which is offering film screenings Wem Town Hall where a new Dementia Friendly screening has taken place.

    This is Wem Town Hall, where on Monday 17th December, there was a "Singing Session" where those with a dementia, and their carers, could attend and enjoy singing along to classic movie songs.

    We've previously mentioned other groups in the country who arrange these important events where carers and those with a dementia can enjoy some social time and respite. We will continue to share this news and we hope to have many more to tell you about!

    Passion for care

    The passion at the heart of Healthcare Services UK comes direct from the heart of our MD, Jo Bonser. If you have not yet heard about Jo's story and why helping those with a dementia is so important to her, then we urge you to head over here and watch the video.

    Jo Bonser, MD of Hcsuk, leading a workshop on dementia and hydration and nutrition. Jo leading a workshop earlier this year talking about helping those with a dementia to eat and drink better.

    In Case You Missed It!

    November 27th was "Tasty Suppers" day, a day set up by the team behind Nutrition and Hydration week. The day, along with the other awareness day of Thirsty Thursday is designed to remind us of the importance of keeping those in our care well fed and cared for. We have a range of product solutions to help you with this, some of which are shown in the image on the right.

    These include plates and bowls which keep food warmer for longer, adapted cutlery which is easier to hold for those with limited strength in their hands and reduced mobility and cup and mugs with lids to both keep things warm and help reduce spillages.

    You can see more products on the website. 

    Keep popping back because there will be more to come, both in updates on the website but also with our other services and how we keep you informed of what we're up to here at Hcsuk.

     

  • Servicing Superheroes!

    Our superhero servicing team, Phil and Rachel

    For many years our Hcsuk  servicing team has been working with care providers just like you, to help keep their equipment;

    • Safe
    • Compliant with legislation (Loler BS5827 BS EN ISO10535)
    • In good working order, to keep replacement costs down

    Together we can offer you :

    • Same day call out
    • Full service history – you’ll have all the information you need when you need it
    • Hassle free diary management - To keep your business compliant and ensure that nothing is missed
    • Written recommendations of new parts before supply for cost control
    • Peace of mind we operate under a health care industry code of practice, so you can be assured you’re dealing with a reputable company
    • DBS checked engineers- we are trustworthy
    • A seamless service when old equipment needs replacing
    • On loan/short term hire of essential equipment to help keep your residents safe and well.

    Our team of caring and skilled technicians work closely with customers to take the hassle out of keeping their equipment compliant and in the best possible condition.

    Phil and Rachel work closely together to give you the very best service and customer care they can and together they really are a true superhero team! Phil is something of a speed freak witha love of motor bikes and Rachel has recently completed two YES TWO half marathons! Watch out for more on that later.

    Phil popping one of the hoists into his, very tidy and well cared for, van.

    Don't just take our word for it -

    I just wanted to take this opportunity to say thank you for an excellent service we received when we had our hoist, hoist slings and weight chair scales serviced. The gentleman who came was very polite and friendly with a professional manner.
    The reason we choose  HCSuk is that we have always received excellent service from you and always received a friendly response when we contact any member of your team.

    Colleen Joyce, Manager at Stanton Manor Residential Home, Burton on Trent.

    To find out more, and to book your professional, friendly audit, call Rachel now on  01773 532582 or email her at  [email protected]

    Watch out for Phil/Superman in the van!

     

  • How Hcsuk Helps New Care Home Managers Feel Welcome.

    It’s important to us here at Hcsuk, that everyone in the care industry is given the best tools to do their job, whether that’s the product solutions to help care for those in their care or the training they receive. Part of that training in most places is a good induction to a new workplace and part of that induction should be learning about the suppliers your care home uses.

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  • Providing ultimate seating comfort for your ladies and gents Part 2

    Today we're brining you part two of our coverage of the NEW Boston tilt-in-space porter chair. You can read part 1 here. 

    When you break it down there are just a few things we really want to help our loved ones and those ladies and gents we support to achieve. Two of those are that they we are able to help them to be as comfortable and safe as is possible, whether that be in bed at night or sitting out in a chair during the day.

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  • Providing ultimate seating comfort for your ladies and gents Part 1

    When you break it down there are just a few things we really want to help our loved ones and those ladies and gents we support to achieve. Two of those are that they we are able to help them to be as comfortable and safe as is possible, whether that be in bed at night or sitting out in a chair during the day.

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  • What Memories Are Made Of

    Engaging in reminiscence can powerfully impact the wellbeing of a person living with dementia, as it stimulates communication and helps to trigger their existing memories. Reminiscing can also assist in the creation of new memories, as discussing life history inspires new conversations that can be shared with caregivers and loved ones.

    People living with dementia cope with high levels of stress every day. This, understandably, often makes them defensive, guarded and difficult for others to approach. Reminiscent activities help a person coping with memory loss to build confidence as they recognise their belongings. This allows them to feel less stress, making them less aggressive and able to live happier lives.

     

    The information gathered though reminiscence also provides caregivers, family members and loved ones with valuable insight into an individuals history. This information can be used to start conversations or to help a person with dementia feel more at ease when they feel distressed.

    This is incredibly useful as people living with dementia struggle to create or retain new memories and might still remember themselves to be of a younger age. Startling themselves when they look into a mirror and see an elderly face staring back at them.

    Memories and stories of the past can help loved ones deal with a dementia.

    It is for these reasons that it is extremely beneficial for a person living with dementia, in addition to those around them, to engage in reminiscence. It prevents the discomfort that accompanies confusion, making life more enjoyable for everyone.

    Not sure where to start? One way to partake in reminiscent activities is through the use of a Memory Box. A Memory Box is a secure, personal display cabinet for the safe-keeping of personal memorabilia.

    From family photos, to holiday souvenirs to favourite recipes, a Memory Box holds recognisable keepsakes that help trigger the existing memories of those coping with memory loss. They also assist in the creation of new memories as the boxes contents inspires conversations with caregivers, family members and loved ones.

    Memory Boxes are used extensively in care homes, typically placed outside a resident’s room. These extraordinary products are a practical and attractive tool that provide numerous benefits including:

    1. Excellent aids to orientation.

    2. Stimulating conversational interaction.

    3. Providing care givers with valuable insight into an individual’s life history.

    4. Reinforcing the confidence of the user, as they are able to recognise their items.

    5. Creating an attractive point of interest.

    A nurse from Sandridge House speaks about her experience with Memory Boxes stating, “We have had great response from the Service User's themselves as well as their relatives. I am in the Activities Department and often use the boxes as a reminiscing aid as well as the Service User's often looking at them of their own accord when they enter or leave their bedrooms. They are a great way to display pictures from the past or present and have enough room in them to place any special nik-naks or treasured possessions.”

    Another nurse speaks about her patient’s experience with Memory Boxes stating, “Joan’s Memory Box empowered her to become independent again. Now she can find her own room she smiles again and is no longer angry, frightened or anxious. It’s been a huge boost to her confidence, dignity and well-being.” How amazing is that?

    Memory Care also offer an internally illuminated Memory Box option which ensures the boxes contents can always be seen, even at night time!

    More information on the Memory Boxes can be found on our website.

    A seaside memory box

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