HEALTHCARE

  • How to create visually appealing, appetising and delicious tasting meals for the people you support with swallowing difficulties.

    We all eat with our eyes first. A plate full of food needs to visually stimulate us first to whet our appetite, to get those taste buds tingling and the saliva flowing. Colours, shapes, delicious aromas and the arrangement of food on a plate all play an important part in our mealtime experience.

    But what if, due to complex health needs, for your own safety, your meals had to be pureed for you, like baby food? How would you feel? How do you think that might affect your appetite?

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  • How to ensure that every mouthful of food stays hot, delicious and enjoyable for the people you support who eat slowly.

    Do you know anyone who enjoys eating food that’s gone cold?

    What would you do if your food was served cold? You would send it back if you were in a restaurant or reheat it if you were at home. If it was really cold you might lose your appetite and give up on the idea of eating it at all.

    What if, due to a physical or cognitive condition, it takes you longer to eat your meals?

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  • Hcsuk MD, Jo Bonser, joins an experts panel ... and wears fluffy pink too

    I was both delighted and honoured to have been invited to dress up in pink fluffy things and to join the ‘Expert’ panel at the Derbyshire Community Health Service’s first Ideathon, organised by the Care Home Advisory Service and designed to get groups of care professionals together to focus on identifying great new ideas to support improved delivery of care in care homes.

    The teams then get to pitch their innovations to a team of ‘dragons’, (ahh that’s why they asked me!) who have to choose the overall winner with the best idea.
    Keep checking in for more details on the winning team!
    #cre82innov8
    #DCHSideathon

    Jo showing that care work can be fun as well as life changing.
  • A Valentines day question for you.... How important is trust in your business relationships? (and how to avoid the pitfalls of trading with unscrupulous healthcare suppliers.)

    I recently visited a care home customer who was very excited to be taking delivery of 2 brand new reclining tilt in space chairs. They had purchased them at a ‘fantastic price!’ couldn’t believe their luck, a company had emailed a very ‘special offer’ The chairs were described as 'particularly well suited to users who are seated for long periods of time and at risk of developing pressure ulcers', and included a high risk cushion making it a very comfortable all day solution for use both at home and also in nursing homes.

    You know what they say about when something appears to be too good to be true ............?

    So we decided to undertake some market research of our own, regarding this ‘special offer’, and it quickly became very apparent that it was just too good to be true. It turned out that the customer had paid for a high risk chair but received a medium risk inferior version.
    They did manage to extract a £300 refund from the company, but that is not the point!
    This kind of miss selling could seriously compromise the health and wellbeing of our elderly and vulnerable loved ones. I have wondered how many other residents in care homes skin integrity is being jeopardised as a result of this unscrupulous company who clearly either have little knowledge of the potential gravity of their business practices, of simply are putting sales and profit above values, ethics and morals.
    As companies within the healthcare sector, I believe that we have a moral obligation to do what is right by our clients, and to demonstrate integrity and ethics in the way in which we conduct business.

    So how do you know who you can trust, when sourcing vital healthcare equipment?

    As a business who has worked in the care sector for over 25 years, passionate about enabling people to live independently, safely and with dignity, we made a decision several years ago to join The British Healthcare Trades Association (BHTA), the UK's oldest and largest healthcare association, founded in 1917.
    The BHTA has almost 500 company members, employing over 17,000 people – making or selling healthcare and assistive technology products that help people live more independently.
    We became part of this association so we could clearly demonstrate through their Chartered Trading Standards Institute approved Code of Practice which,as a member, we sign up to, that we take our business seriously. We give our commitment to high levels of customer care that go above and beyond our legal obligations, giving customers confidence, and building relationships based on trust and adding value.

    BHTA PIC

    So how will you benefit from working with BHTA member companies like us?

    For members of the Public - Wherever you see the BHTA logo, you know you’re dealing with a company you can trust. You’ll get clear information about your rights, receive a high standard of customer service and have access to an independent complaints process. If you're looking for an approved supplier who can assess your needs and help you to choose the right product or service
    For Care Professionals - When you’re working with a client to maintain their independence, you want to know the products and services they’re using are right for them. BHTA members follow strict guidelines on customer care and won’t sell anything that doesn’t meet customers’ needs.
    For Trade Customers - Working with BHTA member companies will ensure you receive the very best customer service consistently.
    If you are looking to work with a supplier or retailer to maintain a client's independence, then contacting a company that is a BHTA member is the first step to ensuring that the company you build a relationship with is aiming for the highest possible standards in everything that they do.
    Look out for these logos

    BHTA PIC2

    I would like to leave you with a favourite saying of mine by John Ruskin, a leading art critic and prominent social thinker of the Victorian era.
    'It's unwise to pay too much, but it's worse to pay too little. When you pay too much, you lose a little money – that is all. When you pay too little, you sometimes lose everything, because the thing you bought was incapable of doing the thing it was bought to do. The common law of business balance prohibits paying a little and getting a lot – it can't be done. If you deal with the lowest bidder, it is well to add something for the risk you run, and if you do that you will have enough to pay for something better."

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