healthcareservicesuk

  • We're looking for another superhero!

    We are looking for a new superhero to join the team here at Hcsuk! Could you be the Batman to our Superman or the Black Widow to our Hawkeye?

    Are you an experienced Sales Manager?

    Would you like to be out in the field, where the action is? Have you had your driving licence for at least 3 years? If so, there’s a place for you with us! We are a specialist single-source supplier for care homes, hospitals and GP surgeries across the East Midlands.

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  • Servicing Superheroes!

    Our superhero servicing team, Phil and Rachel

    For many years our Hcsuk  servicing team has been working with care providers just like you, to help keep their equipment;

    • Safe
    • Compliant with legislation (Loler BS5827 BS EN ISO10535)
    • In good working order, to keep replacement costs down

    Together we can offer you :

    • Same day call out
    • Full service history – you’ll have all the information you need when you need it
    • Hassle free diary management - To keep your business compliant and ensure that nothing is missed
    • Written recommendations of new parts before supply for cost control
    • Peace of mind we operate under a health care industry code of practice, so you can be assured you’re dealing with a reputable company
    • DBS checked engineers- we are trustworthy
    • A seamless service when old equipment needs replacing
    • On loan/short term hire of essential equipment to help keep your residents safe and well.

    Our team of caring and skilled technicians work closely with customers to take the hassle out of keeping their equipment compliant and in the best possible condition.

    Phil and Rachel work closely together to give you the very best service and customer care they can and together they really are a true superhero team! Phil is something of a speed freak witha love of motor bikes and Rachel has recently completed two YES TWO half marathons! Watch out for more on that later.

    Phil popping one of the hoists into his, very tidy and well cared for, van.

    Don't just take our word for it -

    I just wanted to take this opportunity to say thank you for an excellent service we received when we had our hoist, hoist slings and weight chair scales serviced. The gentleman who came was very polite and friendly with a professional manner.
    The reason we choose  HCSuk is that we have always received excellent service from you and always received a friendly response when we contact any member of your team.

    Colleen Joyce, Manager at Stanton Manor Residential Home, Burton on Trent.

    To find out more, and to book your professional, friendly audit, call Rachel now on  01773 532582 or email her at  [email protected]

    Watch out for Phil/Superman in the van!

     

  • Meet Pete, our new driver!

    Some of you may have noticed that Michael is looking a bit shorter and younger, that's probably because he's been replaced with Pete! Pete is our new driver and is settling in very well with us at Hcsuk HQ.

    Here's he is, posing with his new ride! Pete is settling in to the team and the role and we will bring you more about him over the next few weeks. We're sure you will all make him feel welcome when he is out visiting you and dropping off your deliveries.

     

    Call us on 01773 713713 to place your order now and you'll get to meet Pete all the sooner!

  • So long, farewell, auf wiedersen, goodbye!

    Today sees the end of an era for Health Care Services, as we say good bye and ‘bon voyage’ to the founder of our business, Michael Bonser as Michael is retiring after 29 years of being associated with and working in the Company.

    He first started the business in 1989, quite by chance, when he saw an opportunity. At the time he was running a company offering a baby nappy delivery service to local new mums, and one day a nursing home rang and asked him if he could supply them with adult style incontinence products.

    Michael instinctively said, “Yes, of course we can”; he saw a customer with a need and he wanted to help them fulfil it. At this stage he hadn’t any experience of working with adult incontinence products, but he made sure that he went out and found out and was able to fulfil the order and then thought who else might need these products? So, he started to contact other local nursing homes and care homes and that is how the business began as he started to supply more care homes in and around the area.

    Michael, who retires today from Hcsuk.

    As Michael continued to visit his care home customers, they would to ask him, “Can you also supply me with other products, gloves, pressure relieving mattresses, (known as ‘spencos’ at that time!) and beds?” And each time Michael would say yes, and he would go away, do his research, find suppliers and come back equipped and able to give his customer the solution that they were looking for.

    That was nearly 30 years ago, and the business has gone from strength to strength, adding on a retail division, Health Care Mobility, to help people remain living at home independently with aids for daily living. Michael was also instrumental in the launch of our Health Care Servicing division where field service engineers go out to service, repair and maintain essential equipment in care homes to help residents stay safe and care home providers complying with all of the relevant legislation including LOLER and PUWER. And we still maintain the same values which Michael instilled in the business all those years ago.

    Due to the wide experience he has gained working in various departments of the business, Michael has been a great asset to the team because of his ability and flexibility to switch between different roles as and when needed, including sales, distribution, warehouse and servicing.

    Michael set the standards of high levels of customer care from the outset, which have remained throughout, are now embedded throughout the team to this day. His attention to detail, coupled with his cheeky style and unfailing sense of humour, has enabled him to build some great long and lasting relationships with many customers over the years. Some of which we are fortunate to still provide services to, nearly 30 years on.

    We are extremely grateful to him, for giving life to Hcsuk so many years ago and we all wish him well as he and his wife Debbie, embark on new adventures. Please do share your memories of Michael with us.

  • MD Jo Is Honoured To Be Presenting National Interactive Workshop

    Yayy! I’m absolutely thrilled and honoured to have been invited to present an interactive workshop, ‘To Help People with a Dementia to Eat Better’, at this year’s National Association of Care Catering (NACC) training and development forum coming up in October.

    The NACC is an organisation who, for more than 30 years, has been committed to raising standards of care catering and championing the positive impact nutrition, hydration and mealtimes have on the physical and emotional health and wellbeing of the elderly and vulnerable in care settings. It unites supports and represents everyone working in and associated with catering in the UK care sector. It is recognised as a respected source of information and opinion for the dynamic and growing area of care catering.

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  • How Hcsuk Helps New Care Home Managers Feel Welcome.

    It’s important to us here at Hcsuk, that everyone in the care industry is given the best tools to do their job, whether that’s the product solutions to help care for those in their care or the training they receive. Part of that training in most places is a good induction to a new workplace and part of that induction should be learning about the suppliers your care home uses.

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  • How activity groups can help you when you care for a loved one with a dementia

    Caring for a loved one with a dementia can be challenging, tiring and lonely for relatives and carers, and so often we forget that we need to look after ourselves too.

    Jo Bonser, MD of Hcsuk, speaks from her own personal experience, having taken 4 months away from work to care for her own Mum, aged 97, living at home with vascular dementia.

    ‘My Mum would get extremely anxious if I was to leave the room,  just to make a cup of tea, and would even follow me and shout at me for nipping out for a much needed loo break! So my days were spent sitting beside her in the same room from the time she got up until going to bed, with her repeatedly asking me the same questions – it was exhausting. Luckily I had my Border Collie, Hollie,  living with us and my daily sanctuary came when a carer would relieve me for an hour and so I could get out in the fresh air and walk in nature, one of my favourite things to do.’

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  • Eating and drinking independently after a stroke tastes the best!

    I would like you to imagine, for a moment, how you would feel if you were suddenly struck down with a stroke - seemingly coming from nowhere in the space of a moment, and with potentially life changing consequences – not just for you who is immediately affected, but also for your loved ones.

    After all, shaky hands, limited movement in your neck and/or potential paralysis down one side of your body, would make it nearly impossible for you to eat and drink independently. And having to have someone assist you with your meals, or face spilling food on a table or yourself, can be embarrassing and have a negative effect on your self-esteem and even lead to you refusing to eat.

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  • Are your staff and residents washing their hands with contaminated soap?

    We wash our hands with soap to kill germs and bacteria. However, if you are currently using bulk fill or refillable soap dispensers, did you know that they are a breeding ground for bacteria and they can leave hands with 25 times more bacteria after washing?

    The Centre for Disease Control and Infection (CDC) warns – Do not add soap to a partially empty soap dispenser, this practice of topping off dispensers can lead to bacterial contamination of soap.

    Here at Hcsuk, our aim is always to promote and advise on best practice for care homes and fit for purpose product solutions to enable, our care home customers, to meet the regulatory requirements and to help them to improve their standards.

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  • If you have ladies and gents in your care who are on pureed diets, how do their pureed meals shape up?

    June  is Dysphagia Awareness month, so I want to ask you this question:

    If you have ladies and gents in your care who are on pureed diets, how do their pureed meals shape up?

    About three years ago some customers came to me and asked me:

     "How can you help us to improve the presentation of our pureed meals?"

    They were very conscious that they were pureeing down different components of  meals, such as potatoes, fish and vegetables, and serving them all up in one bowl to their residents, which actually looked pretty disgusting, not very appetising not very visually appealing, didn't smell very nice and actually didn't taste very nice either.

    And they really wanted to find ways to improve the presentation of these meals for their ladies and gents, and we really wanted to help them!

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