What are you most passionate about personally?
Close friends and family. Relaxation and exercise.
What are you most passionate about professionally?
Accuracy and giving the best service that you can give. Otherwise, if you’re not going to give a 100% there’s no point in trying.
What do you think are the best skills that you bring to your job?
Patience, good listening skills, and be natural. I think that’s what our customers appreciate. And they know that they have just got a normal person on the other end of the phone that they can relate to.
What are you surprisingly good at?
Time management, I think, and over a period of time, learning how to prioritise because we have to hit the ground running at Hcsuk. So you’ve got to be able to prioritise, you’ve got to have good time management skills and you’ve got to have accuracy.
What’s the most inspiring parts of your job?
Seeing what we do actually makes a difference to our customers with the products that we sell. It can really make a difference to somebody’s life, you know, for instance dementia products. You know, it’s not just a product on a shelf, it’s not a luxury item, it makes a difference.
What would you do in a job, even if you didn’t get paid for it?
I always wanted to work with animals so a professional dog walker.
How long have you been working in your field, but not here, but in the field of what you do?
About 20 years. It might be 25 in different industries, but I’ve always worked in customer service sales be it customer facing, or telephone.
What’s your biggest accomplishment?
In my personal life, running a half marathon. Organising a regular Saturday morning running group of up to 18 people at a time. Professionally, I take great pride that when I took over the servicing division of the business, It was all quite disorganised, and by putting systems in place, and with better organisation. I was able to pull it around, and we were hitting targets. And of course giving our customers what I feel is a better level of service.
What challenges or problems do you constantly solve for our customers?
Part of my purchasing role where they need a product sourcing quickly, or they need the right product, they can literally call us and describe what they need, and we will do our upmost to try and find it for them.
If you could write your own job title that best describes what you do here, what would it be?
There isn’t a job title big enough!
Name three words that you describe yourself.
Efficient, over thinker and quirky. I was described as quirky by a colleague and at the time I was sort of offended, and then when I delved a bit deeper and mentioned it to my Brother he said “well actually Sis you are a little unusual” So I now just embrace it .
What is your personal motto?
My motto is if you’re going to do a job, you do it properly otherwise, there’s no point in doing it at all.
If we went to happy hour,What would you order?
Oh a pornstar Martini. And even better if you get a prosecco shot on the side.
Name three celebrities you like.
Audrey Hepburn, Judy Garland and Amanda Owen from My Yorkshire Farm.
There’s a body in the boot of your car, out of those three celebrities, who do you ask for help, and why?
Amanda Owen. She comes across as a somebody who would just role up her sleeves and help you get rid of it properly chop it up and put it in the wheelie bin.
You’re on trial in Thailand. Who do you choose to be your defence lawyer?
Audrey Hepburn because she was a human rights activist. So yeah, she would get me out of there and she’d looked gorgeous while she was doing it.