Audit Services

Helping you to stimulate continuous improvement in your care home.

We understand how challenging it can be for you as busy care managers to find the time to keep up to date with latest industry best practice, quality assurance and innovation. 

Having 32 years’ experience working in partnership with care homes, we have collated an entirely unique and holistic service just for you, to be that ‘fresh pair of eyes’ in your home, that essential sense check, to ensure you keep making progress and continually improving beyond compliance.

 Addressing parts of all five headings of the CQC framework, Safe, Caring, Responsive, Effective and Well Led and NICE guidelines 

You can benefit from our specialist knowledge and advice in the following areas:

  • Improving your meal time experience for people living with Dementia
  • Achieving CQC compliance in oral care
  • Enhancing your environment to be more Dementia enabling for the people you support
  • Improving safety and compliance of  your care equipment
  • Improving infection prevention practices
  • Reducing outbreaks through improved hand hygiene compliance
  • Creating a safer environment by reducing falls
  • Avoiding bed rail entrapment
  • Compliance with latest Decontamination of Linen policy

Our promise to you

We will work with you to provide you with:

1 )  An initial audit – your chance to get a full review of your current practices and how they meet/don’t meet current essential requirements/best practice. 

2)  Full written report detailing opportunities for you to improve and recommendations, presented in person by one of our expert team.

3)  Consultancy services – how we can support you to implement changes with action plan

4)  Educational sessions for you and you care team to understand the why’s and benefits of new ways of working

5) Ongoing review and support to help ensure maintaining of improved workings.

Which of these services would be most valuable to you right now?

Improving hand hygiene standards

 How you can improve your compliance

Hcsuk works as solution providers with care home managers and care providers just like you, and have been described as ‘an extension of our care home team’ for the value we add.

Using our 30 plus years knowledge and experience of working in the care sector, we  provide solutions to your challenges, answer your questions and support you to make informed buying decisions on a wide range of fit for purpose products solutions from a disposable glove to a profiling bed. We help you stay ahead in the industry with cutting edge.

Innovative ideas to improve quality of life for the people you support and increase your compliancy and CQC ratings. 


With over 60 years combined experience in the care industry, we share best practice guidance, provide fit for purpose product solutions and educational guidance to empower you with relevant information you need as a care provider/manager.

Integrity and Trust

We work to an industry recognised code of conduct This means you can trust us to work with you with integrity, providing honest and professional advice and consistent good quality. 

A wide range of services

We are committed to help our care home customers improve their ratings by being the trusted ‘go to’ industry experts providing best practice advice through an extensive directory of resources including:

  • Consultancy projects
  • Interactive workshops and training services
  • Audits
  • Equipment assessments
  • Expert articles and industry guides
  • Safe, fit for purpose, industry standard product solutions
  • Servicing and repairs of care equipment with compliance to legislations of Loler BS5827 BS EN ISO10535, PUWER, HSE

You can benefit from our expertise particularly in the fields of:

  • Avoiding entrapment 
  • The safe use of bed rails
  • Infection prevention
  • Reducing moisture lesions
  • Improved pressure area care
  • Safer moving and handling solutions
  • Reducing falls
  • Improving oral care
  • Improving the mealtime experience
  • Improving the presentation of pureed meals
  • Environmental enhancements
  • Improved laundry efficiency and results
  • Safe handling of contaminated linen
  • Improving hand hygiene standards

Why not contact us to discuss your care home challenges and let our helpful team find the perfect solution for your needs.

    Don’t worry, we will only contact you with regards to your enquiry and your details will be deleted forever after an appropriate period of time. We will never pass on your information to anyone else.

    Yes, I am happy for you to hold my data and send further correspondence.No, please do not send me any future correspondence

    Read our trustpilot reviews
    Read More

    Customer Testimonials

    “We’ve built a strong working relationship with Hcsuk over many years, having used them to source, install and service our medical training equipment. We have always found the team very professional, helpful, and well-organised. We’d like to give a particular shout out to Phil, the technician / engineer who has been the consistent friendly face visiting our business to inspect and test our mobility hoists every 6 months. Thank you for all your support and advice.”

    P. B. (Care Manager), Blue Bird Care Ltd

    You are part of a great company, if we can help you grow by contracting you out to our sites its good for you, but it’s great for us because your service is fantastic, very efficient, everyone within Hcsuk is super helpful in answering queries and every time we’ve had an issue, Hcsuk has always been there to solve the problem almost immediately, which is fantastic.

    Leicestershire County Council

    Truly exceptional levels of customer service, the best I have experienced for many years. Very helpful staff made follow up calls to ask how the equipment was performing and supplied extra user instructions to supplement the manufacturers manual. I would not hesitate to order from this company again.

    Savills Estate Agents

    We would just like to pass on our thanks for all of your help with our orders and would be pleased if you would also pass on our thanks to the manufacturers for being so accommodating in meeting our requirements. We have found everyone very helpful.

    Lincs Partnership NHS Foundation Trust

    Since I set up the account for Hcsuk over 18 months ago I have found them to be an excellent advocate of our products. They have been willing to learn about the technical and servicing elements to our hoists and the sales staff have really taken on board and proactively promoted our range where possible. I feel that as a company Hcsuk have got the desire and right people in place for growing in this competitive industry. They seem to push themselves to go that little bit further and offer that little bit more to stand out from the rest. May our relationship continue going from strength to strength.

    Joerns Healthcare

    As a care home manager I have used Hcsuk for my supplies for the last 20 years in two homes. I have always found them to be helpful and reliable. Their products are of the highest standards, they are able to source anything. The delivery service is prompt and regular so I do not have to keep large amounts of stock. They supply extra services such as servicing and repairs which are done efficiently, and training in COSHH. The reps are pleasant and helpful bringing new products to my attention but are never ”pushy”. Aftercare is good, any problems soon sorted. I would recommend them highly and would not think of using anyone else.

    Littleover Nursing Home

    HPC have supplied Hcsuk (Health Care Services Ltd) for well over a decade now and we would consider them to be a high quality and professional business run in an organised and progressive manor. We do not rank our customers or have a preferred customer status but if we were to introduce such a scheme I can confirm that Hcsuk would easily make such a grade.

    HPC Healthline

    As a manufacturer we look for key values in a distributor some of these include honesty, reliability, commitment and reputation. Hcsuk carry all of these and many more. With a twenty plus year working relationship we now place Jo and the team at the top of our distributor list. I have no hesitation in recommending Hcsuk to any prospective manufacturer or customer and wish Jo and the team all the best for the future.

    Cleenol Group Ltd

    It is brilliant that we are able to ring Health Care Services and that you will go the extra mile to get us the stock we need as soon as possible.

    Rykneld View Nursing Home

    Just to say a huge thankyou to you and your fantastic team, and I mean that from the Heart. I have never before experienced such a person centred company.

    Hampton Grange Nursing Home

    What I like about working with Health Care Services is the relationship we have built up and the personal service. The homes report that you always deliver on time, the quality is consistently good and the prices competitive. Your team members are always willing to go that extra mile for us and if ever we have an issue there is always someone there to save the day.

    Eastgate Care

    Thanks to Jo for going over and above to get us our items in time for our special event at Buddleia House – it was very much appreciated. A massive thankyou for your continued assistance as a supplier to ourselves.

    Buddleia House

    We have always received excellent services from everyone at HCS at our 2 care homes, especially Lee, Jo and Phil. Always professional with a quick response time. Nothing ever seems too much trouble. Recently I had to use them personally for equipment to enable my mothers discharge from hospital. I had a response within the hour for prices and delivery came straight from the manufacturer to speed up delivery. Phil arrived at the same time to put the equipment together for us! I can’t thank them enough for putting our minds at ease and for the continued support from a personal and professional perspective. I’d recommend them to anyone requiring care equipment and its nice to support local businesses. Especially when they do such a good job!!

    Orla House

    I contacted HCSUK trying to find a hoist that could be operated unaided by the client. I had become very disheartened, no-one was really helpful until I spoke to Donna at HCSUK.

    Donna was incredibly understanding, her professionalism raised my spirits again. Everything Donna said she would do she did, including arranging for me to speak to Andrew the salesman who like Donna was incredibly helpful, happy to bring two machines to demonstrate.

    I can’t recommend them highly enough. They are good people.

    Penelope C

    I spoke to Lee Atterbury 2 weeks ago, when I was despairing about the prospect of finding any equipment to help my husband in the bathroom. I had tried all the popular brands, but none were right for his needs.

    When I spoke to Lee he understood what I was saying and set about trying to find what we need. He was so patient and understanding and gave me the confidence to explore outside the box.

    I spoke to Lee today and was able to tell him that we, hopefully, have found the solution. I am sorry that it was not a product you sell, though you may in the future, but will certainly look first to HCS for other products.

    Thank you so much to Lee for first class customer service.

    Christine G, Sheffield

    VAT Relief Information

    Conditions for VAT relief for disabled people

    Some of the products which can be purchased from the Hcsuk website are available for an eligible person to purchase without paying VAT on them. HM Revenue and Customs sets out the conditions when equipment for disabled people might be free of VAT and how to claim exemption from paying VAT on these products.

    Products a can only be exempt from VAT when all the following conditions are met:

    1. The customer is eligible to purchase supplies at the zero rate
    2. The goods are for the personal or domestic use of the customer
    3. The goods and services are eligible to be supplied at the zero rate

    A more detailed explanation of each of these conditions is given below, but you should visit the HM Revenue and Customs Website to fully understand the conditions

    The product must be being purchased for someone who is chronically ill or disabled.

    A person is ‘chronically sick or disabled’ if he/she is a person:

    It does not include a frail elderly person who is otherwise able-bodied or any person who is only temporarily disabled or incapacitated, such as with a broken limb.

    ‘personal or domestic’ use means that the supply must be made available specifically for the use of an eligible individual.

    You don’t have to physically buy the goods in person. If your parent, guardian or wife or husband buys the goods and services for you, then you won’t be charged VAT.

    What counts as personal or domestic use?

    Personal or domestic use means that the goods or services are supplied for your own private use, rather than for business purposes. Also, the goods or services must be just for your own use – not for use by anyone else, or chronically sick or disabled people in general. However, if you and your partner are both chronically sick or disabled and you buy goods or services for both of you to use, then you won’t have to pay VAT.

    Products which are offered for sale on this website which qualify for VAT relief to be claimed for an eligible person.

    The products which can be bought without paying VAT are:

    Only the products on our site carrying the VAT exemption price (the smaller price marked ex VAT) are eligible to be purchased this way and you must tick the box on the basket page indicating that you wish to claim VAT exemption on the items in your basket that are eligible for VAT relief.

    How to claim

    On the my basket page of this website a link to the online declaration form is provided if the basket contains a product that qualifies for VAT relief. You must tick the box to state you wish to claim VAT relief on the eligible product and complete in full the reason by which you are ‘chronically sick or disabled’ and name and address of the claimant. If possible the person making the claim should complete this form, but a family member, carer or medical professional may complete the form on the claimants behalf. To submit the claim and receive the VAT relief, click the ‘Submit VAT Relief Claim’ button before proceeding to the checkout.

    Please note that all orders submitted with a VAT relief claim form completed are checked before the order is processed.

    It is necessary to complete a separate claim form each time a qualifying product is purchased from Hcsuk.


    Your Cart