How To Keep Your Baths & Bath Hoists In Top Condition

Hello, I’m Lee Atterbury, your Servicing Co-ordinator here at Hcsuk.

After recently dealing with a couple of challenging bath / bath hoist repairs, I wanted to talk about bath hoists in more detail and how to keep them in tip top working condition, in the hope of keeping family members and care staff safe, and helping you save time and money.

Bathing for loved ones who struggle with mobility can be a frustrating and challenging experience, and bath hoists are certainly a great aid to ensure that having a bath can be a comfortable and relaxing experience…as it should be!

It is vital however, to keep bath hoists / bath lifts in impeccable working order as it is all other lifting equipment, where the elderly and disabled individuals using the equipment are extremely vulnerable, it is of paramount importance that risks are minimised.

I’ve been speaking with our Field Service Engineer, Phil Cotton, who would like to share with you his top tips on how to keep your bath hoist in good working condition.

Regular Thorough Cleaning

Phil says ‘bath hoists and bath lifts are exposed to corrosive conditions, as the bath is at high risk of water damage which could affect the motorised element of the equipment. Therefore, the importance of regular cleaning is a key part of bath hoist maintenance.

Wiping the equipment down and allowing it to dry thoroughly can help prevent mildew or mould building up in the joints and the moving parts of the bath.  Doing this regularly  will prevent parts becoming seized and keeping them moving easily. This will make the workings of the bath/bath hoist last longer as there will be minimal resistance when using the hoist.

Draining Elevating Baths

Where elevating type baths are concerned, ensure the bath is at the highest point when draining the water away to ensure it’s all fully drained off before lowering the bath to the ground. This will reduce the risk of stale water congregating in the flexible pipe u-bend and causing any unwelcome odours.

Regular LOLER Inspections

Bath hoists fall under LOLER ( Lifting Operations and Lifting Equipment Regulations) regulations in the same way mobile and fixed lifting hoists do, so they need to be weight tested every 6 months.

For more information on LOLER and what your responsibilities are for the servicing and maintenance of your care equipment, you can download our latest free guide to Essential Best Practice and Industry Requirements here.

As part of our periodic six-monthly 25 Point Safety Check Service and LOLER examination of your baths and bath hoists, you can expect Phil to thoroughly check the following:

  • Handset
  • Mains cable
  • Taps / pipes – including checks for leaks
  • Bath door and seals
  • Chassis
  • General structure of bath
  • Shower / shower head and hose (including water temperature doesn’t exceed 41 degrees)

You can watch our Phil Cotton here, in action, completing our 25 Point Safety Check Service and LOLER examination for a bath hoist for one of our ‘Premium’ servicing customers.

Phil will then issue you with a full and detailed inspection report for your records along with copies of his work report and LOLER certificate.

To learn more about your responsibilities under LOLER and PUWER and how to meet CQC KLOE ‘Safe’, why not download our helpful guide, ‘Essential and Best Practice Requirements for Servicing and Maintenance of your Essential Care Equipment’ here.

Phil always works in a safe, courteous, and conscientious manner, and prides himself on the level of service and inspection he provides, with the safety and comfort of your family members at the forefront of his mind at all times.

Phil is fully vaccinated of course and carries the letter from the NHS testifying to this everywhere he goes, as per government guidance, and for your peace of mind.

Here’s what one of our happy customers had to say about us and the level of service we provide:

“HCSUK provide an invaluable service to the nursing home that I manage. they provide all our equipment servicing, repairs, provision of new equipment and support and advice where required. the contact me to let me know when any equipment is due for service to ensure we continually meet all legislative and legal demands. Their planning and provision ensure that here in the nursing service we can deliver the high quality of care that our service users deserve. As well as the forward planning, HCSUK are responsive to any emergencies we may have if equipment breaks down or we need to purchase additional items. They always respond immediately and can source anything we need. Their engineer will come and visit at short notice when required. We pride ourselves in that we use service providers who can deliver the highest quality service that is responsive, dynamic and fulfilling. Their customer service is without doubt the best I have ever experienced in my 30 years of working in health care and I would recommend them to everyone. They are always my first point of call when I need something as I am always confident that they will provide what we need , when we need it and at a price that is competitive.” Neil B – Deputy Nursing Manager.

If you have any questions regarding baths or bath hoists, or would like us to service and maintain yours, in addition to any other patient lifting equipment you may have, please call us today on 01773 713713 or email us at

We’d love to hear from you.

For more information on how we can help you with a full servicing and maintenance package for your care home, you can download our free servicing guide: Creating Safer Environments in Care Homes here



Read our trustpilot reviews
Read More

Customer Testimonials

“We’ve built a strong working relationship with Hcsuk over many years, having used them to source, install and service our medical training equipment. We have always found the team very professional, helpful, and well-organised. We’d like to give a particular shout out to Phil, the technician / engineer who has been the consistent friendly face visiting our business to inspect and test our mobility hoists every 6 months. Thank you for all your support and advice.”

P. B. (Care Manager), Blue Bird Care Ltd

You are part of a great company, if we can help you grow by contracting you out to our sites its good for you, but it’s great for us because your service is fantastic, very efficient, everyone within Hcsuk is super helpful in answering queries and every time we’ve had an issue, Hcsuk has always been there to solve the problem almost immediately, which is fantastic.

Leicestershire County Council

Truly exceptional levels of customer service, the best I have experienced for many years. Very helpful staff made follow up calls to ask how the equipment was performing and supplied extra user instructions to supplement the manufacturers manual. I would not hesitate to order from this company again.

Savills Estate Agents

We would just like to pass on our thanks for all of your help with our orders and would be pleased if you would also pass on our thanks to the manufacturers for being so accommodating in meeting our requirements. We have found everyone very helpful.

Lincs Partnership NHS Foundation Trust

Since I set up the account for Hcsuk over 18 months ago I have found them to be an excellent advocate of our products. They have been willing to learn about the technical and servicing elements to our hoists and the sales staff have really taken on board and proactively promoted our range where possible. I feel that as a company Hcsuk have got the desire and right people in place for growing in this competitive industry. They seem to push themselves to go that little bit further and offer that little bit more to stand out from the rest. May our relationship continue going from strength to strength.

Joerns Healthcare

As a care home manager I have used Hcsuk for my supplies for the last 20 years in two homes. I have always found them to be helpful and reliable. Their products are of the highest standards, they are able to source anything. The delivery service is prompt and regular so I do not have to keep large amounts of stock. They supply extra services such as servicing and repairs which are done efficiently, and training in COSHH. The reps are pleasant and helpful bringing new products to my attention but are never ”pushy”. Aftercare is good, any problems soon sorted. I would recommend them highly and would not think of using anyone else.

Littleover Nursing Home

HPC have supplied Hcsuk (Health Care Services Ltd) for well over a decade now and we would consider them to be a high quality and professional business run in an organised and progressive manor. We do not rank our customers or have a preferred customer status but if we were to introduce such a scheme I can confirm that Hcsuk would easily make such a grade.

HPC Healthline

As a manufacturer we look for key values in a distributor some of these include honesty, reliability, commitment and reputation. Hcsuk carry all of these and many more. With a twenty plus year working relationship we now place Jo and the team at the top of our distributor list. I have no hesitation in recommending Hcsuk to any prospective manufacturer or customer and wish Jo and the team all the best for the future.

Cleenol Group Ltd

It is brilliant that we are able to ring Health Care Services and that you will go the extra mile to get us the stock we need as soon as possible.

Rykneld View Nursing Home

Just to say a huge thankyou to you and your fantastic team, and I mean that from the Heart. I have never before experienced such a person centred company.

Hampton Grange Nursing Home

What I like about working with Health Care Services is the relationship we have built up and the personal service. The homes report that you always deliver on time, the quality is consistently good and the prices competitive. Your team members are always willing to go that extra mile for us and if ever we have an issue there is always someone there to save the day.

Eastgate Care

Thanks to Jo for going over and above to get us our items in time for our special event at Buddleia House – it was very much appreciated. A massive thankyou for your continued assistance as a supplier to ourselves.

Buddleia House

We have always received excellent services from everyone at HCS at our 2 care homes, especially Lee, Jo and Phil. Always professional with a quick response time. Nothing ever seems too much trouble. Recently I had to use them personally for equipment to enable my mothers discharge from hospital. I had a response within the hour for prices and delivery came straight from the manufacturer to speed up delivery. Phil arrived at the same time to put the equipment together for us! I can’t thank them enough for putting our minds at ease and for the continued support from a personal and professional perspective. I’d recommend them to anyone requiring care equipment and its nice to support local businesses. Especially when they do such a good job!!

Orla House

I contacted HCSUK trying to find a hoist that could be operated unaided by the client. I had become very disheartened, no-one was really helpful until I spoke to Donna at HCSUK.

Donna was incredibly understanding, her professionalism raised my spirits again. Everything Donna said she would do she did, including arranging for me to speak to Andrew the salesman who like Donna was incredibly helpful, happy to bring two machines to demonstrate.

I can’t recommend them highly enough. They are good people.

Penelope C

I spoke to Lee Atterbury 2 weeks ago, when I was despairing about the prospect of finding any equipment to help my husband in the bathroom. I had tried all the popular brands, but none were right for his needs.

When I spoke to Lee he understood what I was saying and set about trying to find what we need. He was so patient and understanding and gave me the confidence to explore outside the box.

I spoke to Lee today and was able to tell him that we, hopefully, have found the solution. I am sorry that it was not a product you sell, though you may in the future, but will certainly look first to HCS for other products.

Thank you so much to Lee for first class customer service.

Christine G, Sheffield

VAT Relief Information

Conditions for VAT relief for disabled people

Some of the products which can be purchased from the Hcsuk website are available for an eligible person to purchase without paying VAT on them. HM Revenue and Customs sets out the conditions when equipment for disabled people might be free of VAT and how to claim exemption from paying VAT on these products.

Products a can only be exempt from VAT when all the following conditions are met:

  1. The customer is eligible to purchase supplies at the zero rate
  2. The goods are for the personal or domestic use of the customer
  3. The goods and services are eligible to be supplied at the zero rate

A more detailed explanation of each of these conditions is given below, but you should visit the HM Revenue and Customs Website to fully understand the conditions

The product must be being purchased for someone who is chronically ill or disabled.

A person is ‘chronically sick or disabled’ if he/she is a person:

It does not include a frail elderly person who is otherwise able-bodied or any person who is only temporarily disabled or incapacitated, such as with a broken limb.

‘personal or domestic’ use means that the supply must be made available specifically for the use of an eligible individual.

You don’t have to physically buy the goods in person. If your parent, guardian or wife or husband buys the goods and services for you, then you won’t be charged VAT.

What counts as personal or domestic use?

Personal or domestic use means that the goods or services are supplied for your own private use, rather than for business purposes. Also, the goods or services must be just for your own use – not for use by anyone else, or chronically sick or disabled people in general. However, if you and your partner are both chronically sick or disabled and you buy goods or services for both of you to use, then you won’t have to pay VAT.

Products which are offered for sale on this website which qualify for VAT relief to be claimed for an eligible person.

The products which can be bought without paying VAT are:

Only the products on our site carrying the VAT exemption price (the smaller price marked ex VAT) are eligible to be purchased this way and you must tick the box on the basket page indicating that you wish to claim VAT exemption on the items in your basket that are eligible for VAT relief.

How to claim

On the my basket page of this website a link to the online declaration form is provided if the basket contains a product that qualifies for VAT relief. You must tick the box to state you wish to claim VAT relief on the eligible product and complete in full the reason by which you are ‘chronically sick or disabled’ and name and address of the claimant. If possible the person making the claim should complete this form, but a family member, carer or medical professional may complete the form on the claimants behalf. To submit the claim and receive the VAT relief, click the ‘Submit VAT Relief Claim’ button before proceeding to the checkout.

Please note that all orders submitted with a VAT relief claim form completed are checked before the order is processed.

It is necessary to complete a separate claim form each time a qualifying product is purchased from Hcsuk.


Your Cart