How is our pricing structured for our care equipment servicing and LOLER testing?

Have you ever noticed that the vast majority of care home equipment servicing companies do not advertise their prices on their website?

When we recently completed some market research to benchmark our servicing offering, we really struggled to find clear and transparent pricing on our competitors’ websites.

We became frustrated! Because if you’ve taken the time and trouble to visit a potential supplier’s website, you want to get an understanding of their pricing, right?

 

 

And this posed some questions for us:

• Why don’t they advertise their prices?

• What are they hiding?

• Don’t they have a clear and transparent pricing structure?

• Can they be trusted?

So we decided there and then that we wanted to be different and to enable you to have clear visibility and understanding of both HOW we structure our pricing and WHAT those prices are.

 

 

We know that when your care business has regularly serviced and well-maintained equipment from a reputable supplier, it results in:

  • Improved quality of care
  • Improved quality of life for your residents
  • Reduced risk of incidents and accidents
  • Improved CQC ratings
  • Increased occupancy
  • Improved resident and family satisfaction
  • Saving of valuable staff time
  • Reduced equipment replacement costs

Working in partnership with you to keep your people safe, your care equipment well maintained and your care home compliant with all current legislation is our absolute priority here at Hcsuk Servicing.

Our mission is to deliver you a premium service which is unrivalled in our industry. Put simply, we strive to be the very best at what we do, to in turn help you be the very best at what you do.

Our dedicated servicing team is committed to working with you to understand your frustrations, solve your challenges and provide an outstanding and complete seamless servicing solution.

Here’s what our current  servicing customers have told us about our service;

 

  • ‘Your engineer spends more quality time thoroughly checking each piece of our equipment than your competitors’
  • ‘We have less emergency call outs and equipment failures when our equipment is serviced by Hcsuk, due
  •  to the thoroughness of your engineer’s checks’
  • ‘You are more responsive and able to attend emergency call outs much more quickly than your competitors.’
  • Your team are highly efficient, super helpful and solve our problems almost immediately.’
  • We choose Hcsuk for all equipment supply, servicing and repairs, as the support we receive enables us to deliver the highest standards of care possible.’
  • Your proactive diary management service ensures we always remain compliant and our residents are safe and well cared for’

 

 

How do we set our prices?

For your complete peace of mind and the health and longevity of your care equipment, each item of equipment undergoes a specific number of safety checks with a MINIMUM time allocation according to type, as part of our rigorous periodic service inspection and LOLER examination regime, as detailed below.

Your ongoing investment is therefore reflected by the quality, thoroughness, labour and time involved to complete each service:

29-point safety check all Hoists/Stand Assist LOLER & Service – 30 minutes £66.00+VAT
7-point safety check and LOLER examination of Patient Sling – 5 minutes £7.15+VAT
6-point safety check, LOLER weight test of Hoist – 15 minutes £35.00+VAT
6-point safety check, LOLER weight test of Stand Assist – 15 minutes £35.00+VAT
5-point safety check, LOLER weight test of Bath Hoist – 15 minutes £35.00+VAT
15-point safety check & service of Patient Weighing Scales – 15 minutes £35.00+VAT
38-point safety check & service of basic Wheelchair – 15 minutes £35.00+VAT
10 -point safety check & service of Manual Bath Hoist LOLER – 15 minutes £35.00+VAT
9-point safety check & service of Wheeled Walker – 15 minutes £35.00+VAT
14-point safety check & service of Shower Chair – 15 minutes £35.00+VAT
8-point safety check & service of Rotunda – 15 minutes £35.00+VAT
10-point safety check & service of Shower Trolley – 15 minutes £35.00+VAT
10-point safety check & service of Changing Plinth – 15 minutes £35.00+VAT
63-point safety check & service of Electric Power Chair – 30 minutes £66.00+VAT
58-point safety check & service of Mobility Scooter – 30 minutes £66.00+VAT
46-point safety check & service of Profiling bed – 30 minutes £66.00+VAT
50-point safety check & service of specialist wheelchair- 30 minutes £66.00+VAT
25-point safety check & service of Bath/ Bath Hoist – Electric – 30 minutes £66.00+VAT
16-point safety check & service of Airflow Mattress & Pump – 30 minutes £66.00+VAT
9-point safety check & service of Recliner Chair – 30 minutes £66.00+VAT
11-point safety check & service of Stairlift – 30 minutes £66.00+VAT
Full Immersion Mattress Decontamination Service including collection, redelivery, full test report and Decontamination certificate £88.00+VAT

We reserve the right to charge additional labour should the age and condition of the equipment deem this necessary, each additional 15mins will be chargeable at £17.50

These prices are based on care settings within a 30-mile radius of Eastwood. For national enquiries, additional charges may be applicable. To enquire about pricing, fill out our contact form below:

 

You can benefit from our same day call out and repair service for any emergency break downs, which includes the first ½ hour of labour:

  • Non-Urgent Next Available Slot Call Out £85+VAT
  • Next Day Call Out £100+VAT
  • Same Day Emergency Call Out £115+VAT (for calls logged before 10am)

A repair that exceeds the allotted 30 minutes, each additional 15mins will be chargeable at £17.50

 

NEW FOR 2022, offering you the option of contract pricing! 

As an Hcsuk servicing customer, you can now also benefit from our new offering in 2022, a Service Contract with us, which we have designed to give you different options and to help you to save money at the same time, according to your priorities and preferences:

So our above pricing is applicable as a ‘pay as you go’ option if you do not want to be tied into a contact and this gives you complete freedom, flexibility and choice.

  • For a 12 month Service Contract, you can benefit from 5% lower, contract prices
  • For a 24 months Service Contract, you can benefit from 10% lower contract prices
  • For a 36 months Service Contract, you can benefit from 15% lower contract prices

Standard LOLER only Inspections are not included within contract pricing

And here’s a quick reminder of all the benefits you get from partnering with Hcsuk servicing

  • You have a dedicated Service Engineer and Servicing Co-ordinator you can trust
  • Your dedicated Service Engineer has full working knowledge of relevant and current legislation including LOLER and PUWER and regularly attends training courses relating to equipment to be inspected and serviced to continuously develop his knowledge and keep you compliant.
  • Your servicing needs are responded to more quickly because we are locally based.
  • Any member of our team visiting your home will be DBS checked and fully vaccinated (with a NHS Covid Pass Letter) 
  • Your engineer is trained in infection prevention and works to a strict hygiene regime for your safety.
  • You can leave all of your Maintenance Scheduling and booking in of your LOLER inspections to us, saving you valuable time and hassle and keeping you compliant.
  • You will be given honest advice through our ‘Repair and Replacement Analysis’ helping you determine the bast course of action when equipment fails. 
  • You will receive written advisories, recommendations and quotations for parts or replacement equipment to help you to budget better
  • You receive on the day, detailed and thorough servicing work reports for each piece of equipment to demonstrate your compliance and our new and improved service includes digital copies straight into your inbox for your convenience. 
  • You have access to full-service history on all of your equipment when you need it, as part of our Record Keeping System
  • Our well-stocked servicing van helps save you time and equipment downtime
  • We work to an industry code of conduct so you can trust us
  • You can have peace of mind that we take care of all your care equipment servicing and maintenance ensuring you remain compliant at all times
  • You can access our growing library of FREE servicing and maintenance resources and industry best practice guides on how to keep your equipment in top condition including:

The Safer Care Environments Guide

Download Our Helping You To Create Safer Care Environments Guide

This brochure has been designed with you, our valued customers in mind, first and foremost, outlining our capabilities and commitment to you, highlighting your legal obligations and providing valuable information and guidance regarding your care equipment and additional services we offer including our Full Immersion Mattress Decontamination Service. 

The Industry Requirements & Best Practice Servicing Guide

Download Your Free Guide To Essential Best Practice and Industry Requirements Here

Which assists you by outlining your legal responsibilities as a care provider with the ongoing servicing and maintenance of your care equipment regarding LOLER, PUWER and CQC Safe KLOE, helping you to stay compliant at all times. 

The Complete Mattress Decontamination Guide

Download Our FREE Best Practice Decontamination Guide Here

Guides you through your obligations to remain compliant regarding your mattress decontamination process and offers tips and advice on how to keep your mattresses both ‘physically clean’ and ‘hygienically clean.’ 

If you have any questions or would like to discuss how Hcsuk could work with you to service and maintain your care equipment why not give Lee a call TODAY on 01773 532588 or email him at servicing@hcsuk.co.uk.

 

 


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Customer Testimonials

“We’ve built a strong working relationship with Hcsuk over many years, having used them to source, install and service our medical training equipment. We have always found the team very professional, helpful, and well-organised. We’d like to give a particular shout out to Phil, the technician / engineer who has been the consistent friendly face visiting our business to inspect and test our mobility hoists every 6 months. Thank you for all your support and advice.”

P. B. (Care Manager), Blue Bird Care Ltd

You are part of a great company, if we can help you grow by contracting you out to our sites its good for you, but it’s great for us because your service is fantastic, very efficient, everyone within Hcsuk is super helpful in answering queries and every time we’ve had an issue, Hcsuk has always been there to solve the problem almost immediately, which is fantastic.

Leicestershire County Council

Truly exceptional levels of customer service, the best I have experienced for many years. Very helpful staff made follow up calls to ask how the equipment was performing and supplied extra user instructions to supplement the manufacturers manual. I would not hesitate to order from this company again.

Savills Estate Agents

We would just like to pass on our thanks for all of your help with our orders and would be pleased if you would also pass on our thanks to the manufacturers for being so accommodating in meeting our requirements. We have found everyone very helpful.

Lincs Partnership NHS Foundation Trust

Since I set up the account for Hcsuk over 18 months ago I have found them to be an excellent advocate of our products. They have been willing to learn about the technical and servicing elements to our hoists and the sales staff have really taken on board and proactively promoted our range where possible. I feel that as a company Hcsuk have got the desire and right people in place for growing in this competitive industry. They seem to push themselves to go that little bit further and offer that little bit more to stand out from the rest. May our relationship continue going from strength to strength.

Joerns Healthcare

As a care home manager I have used Hcsuk for my supplies for the last 20 years in two homes. I have always found them to be helpful and reliable. Their products are of the highest standards, they are able to source anything. The delivery service is prompt and regular so I do not have to keep large amounts of stock. They supply extra services such as servicing and repairs which are done efficiently, and training in COSHH. The reps are pleasant and helpful bringing new products to my attention but are never ”pushy”. Aftercare is good, any problems soon sorted. I would recommend them highly and would not think of using anyone else.

Littleover Nursing Home

HPC have supplied Hcsuk (Health Care Services Ltd) for well over a decade now and we would consider them to be a high quality and professional business run in an organised and progressive manor. We do not rank our customers or have a preferred customer status but if we were to introduce such a scheme I can confirm that Hcsuk would easily make such a grade.

HPC Healthline

As a manufacturer we look for key values in a distributor some of these include honesty, reliability, commitment and reputation. Hcsuk carry all of these and many more. With a twenty plus year working relationship we now place Jo and the team at the top of our distributor list. I have no hesitation in recommending Hcsuk to any prospective manufacturer or customer and wish Jo and the team all the best for the future.

Cleenol Group Ltd

It is brilliant that we are able to ring Health Care Services and that you will go the extra mile to get us the stock we need as soon as possible.

Rykneld View Nursing Home

Just to say a huge thankyou to you and your fantastic team, and I mean that from the Heart. I have never before experienced such a person centred company.

Hampton Grange Nursing Home

What I like about working with Health Care Services is the relationship we have built up and the personal service. The homes report that you always deliver on time, the quality is consistently good and the prices competitive. Your team members are always willing to go that extra mile for us and if ever we have an issue there is always someone there to save the day.

Eastgate Care

Thanks to Jo for going over and above to get us our items in time for our special event at Buddleia House – it was very much appreciated. A massive thankyou for your continued assistance as a supplier to ourselves.

Buddleia House

We have always received excellent services from everyone at HCS at our 2 care homes, especially Lee, Jo and Phil. Always professional with a quick response time. Nothing ever seems too much trouble. Recently I had to use them personally for equipment to enable my mothers discharge from hospital. I had a response within the hour for prices and delivery came straight from the manufacturer to speed up delivery. Phil arrived at the same time to put the equipment together for us! I can’t thank them enough for putting our minds at ease and for the continued support from a personal and professional perspective. I’d recommend them to anyone requiring care equipment and its nice to support local businesses. Especially when they do such a good job!!

Orla House

I contacted HCSUK trying to find a hoist that could be operated unaided by the client. I had become very disheartened, no-one was really helpful until I spoke to Donna at HCSUK.

Donna was incredibly understanding, her professionalism raised my spirits again. Everything Donna said she would do she did, including arranging for me to speak to Andrew the salesman who like Donna was incredibly helpful, happy to bring two machines to demonstrate.

I can’t recommend them highly enough. They are good people.

Penelope C

I spoke to Lee Atterbury 2 weeks ago, when I was despairing about the prospect of finding any equipment to help my husband in the bathroom. I had tried all the popular brands, but none were right for his needs.

When I spoke to Lee he understood what I was saying and set about trying to find what we need. He was so patient and understanding and gave me the confidence to explore outside the box.

I spoke to Lee today and was able to tell him that we, hopefully, have found the solution. I am sorry that it was not a product you sell, though you may in the future, but will certainly look first to HCS for other products.

Thank you so much to Lee for first class customer service.

Christine G, Sheffield

VAT Relief Information

Conditions for VAT relief for disabled people

Some of the products which can be purchased from the Hcsuk website are available for an eligible person to purchase without paying VAT on them. HM Revenue and Customs sets out the conditions when equipment for disabled people might be free of VAT and how to claim exemption from paying VAT on these products.

Products a can only be exempt from VAT when all the following conditions are met:

  1. The customer is eligible to purchase supplies at the zero rate
  2. The goods are for the personal or domestic use of the customer
  3. The goods and services are eligible to be supplied at the zero rate

A more detailed explanation of each of these conditions is given below, but you should visit the HM Revenue and Customs Website to fully understand the conditions

The product must be being purchased for someone who is chronically ill or disabled.

A person is ‘chronically sick or disabled’ if he/she is a person:

It does not include a frail elderly person who is otherwise able-bodied or any person who is only temporarily disabled or incapacitated, such as with a broken limb.

‘personal or domestic’ use means that the supply must be made available specifically for the use of an eligible individual.

You don’t have to physically buy the goods in person. If your parent, guardian or wife or husband buys the goods and services for you, then you won’t be charged VAT.

What counts as personal or domestic use?

Personal or domestic use means that the goods or services are supplied for your own private use, rather than for business purposes. Also, the goods or services must be just for your own use – not for use by anyone else, or chronically sick or disabled people in general. However, if you and your partner are both chronically sick or disabled and you buy goods or services for both of you to use, then you won’t have to pay VAT.

Products which are offered for sale on this website which qualify for VAT relief to be claimed for an eligible person.

The products which can be bought without paying VAT are:

Only the products on our site carrying the VAT exemption price (the smaller price marked ex VAT) are eligible to be purchased this way and you must tick the box on the basket page indicating that you wish to claim VAT exemption on the items in your basket that are eligible for VAT relief.

How to claim

On the my basket page of this website a link to the online declaration form is provided if the basket contains a product that qualifies for VAT relief. You must tick the box to state you wish to claim VAT relief on the eligible product and complete in full the reason by which you are ‘chronically sick or disabled’ and name and address of the claimant. If possible the person making the claim should complete this form, but a family member, carer or medical professional may complete the form on the claimants behalf. To submit the claim and receive the VAT relief, click the ‘Submit VAT Relief Claim’ button before proceeding to the checkout.

Please note that all orders submitted with a VAT relief claim form completed are checked before the order is processed.

It is necessary to complete a separate claim form each time a qualifying product is purchased from Hcsuk.

 

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