Come and see our new Dementia at Home solutions at our Hcsuk Mobility showroom

Today we want to give you a bit of an insight into a different side of our business – our mobility showroom. Here at Hcsuk Mobility we are stockists of quality product solutions to assist with independent living, and our aim is to help and support the elderly and vulnerable, (and their families and carers) who want to remain living independently in the comfort of their own homes in the community. Our lovely girls, Lisa, Beckie and Rachel are all here to offer help, support and advice on product solutions which will help achieve these aims.

We have access to over 900 best selling product solutions, handpicked to give you greater independence and quality of life in your day to day living, including solutions to aid with:

· Mobility
· Bathing and Showering
· Toileting and personal care
· Food preparation and dining
· Dressing and grooming
· Bed and chair support
· Comfort
· Safety in the home
· Enabling people living with a Dementia

These can also be viewed in our Making Life Easier mail order catalogue, so that if you or a loved one struggles to get out of the house you can browse through our brochure in the comfort of your own home. You can also request a home visit from one of our knowledgeable team, if you have a particular challenge you would like some advice on.

To order your free copy, please call Beckie TODAY on 01773 713713 or email her at


Here at Hcsuk our values include integrity, knowledge and advice. We are acutely aware that in recent times some less scrupulous mobility retailers, who have been headlined in the news, have given our industry a poor reputation.  We are very keen to demonstrate to our customers that we genuinely care about what we do and about treating our customers fairly and with respect. We are proud to members of the British Healthcare Trades Association (BHTA) – the UK’s oldest and largest healthcare association. Founded in 1917,  the BHTA consists of almost 500 companies employing over 17,000 people who all make or sell healthcare and assistive technology products that help people live more independently. What makes us special, is our Code of Practice – the only one in our sector overseen by the Chartered Trading Standards Institute (CTSI). We sign up to the Code, demonstrating our commitment to high levels of customer care that go above and beyond our legal obligations, giving customers confidence.

So from a customer perspective, wherever you see a BHTA logo, you know you’re dealing with a company you can trust. You’ll get clear information about your rights, receive a high standard of customer service and have access to an independent complaints process.

So what’s new about our showroom? Our Lisa and Beckie have been working tirelessly to give us a makeover and have introduced our brand new and very colourful “Dementia at Home” section – designed to help, support and enable people living at home with a Dementia. This is something very close to our hearts here, as Jo, our MD, has her own 97 year old Mum living at home with Vascular Dementia. We have real experience and knowledge of the challenges we know you face. Also many care professionals and family members who have loved ones at home have told us that they struggle to find resources and advice on this subject.

‘Persons living with dementia are usually capable of more than we can imagine’ Bob Demarco

By introducing our Dementia enabling product solutions, we aim to support peoples’ capabilities by:

· Improving daily living
· Helping with orientation
· Maintaining dignity
· Stimulating reminiscence
· Promoting communication
· Supporting healthy nutrition and hydration

We have different sections on display including colourful plates and cups for good nutrition and hydration, as colour is really important for people with a dementia as they need contrast to be able to recognise food and plates on the table.

Orientation is really important, for people living with a dementia, so we have solutions to help support such as clocks and boards to remind people, what day it is, what time it is and important information such as emergency contacts, What’s my address?, What’s my telephone number? Who is my doctor? What do I need to remember today?

Our range of activities that people can utilise in their own home can help with stimulation and engagement. We have some beautiful reminiscence boxes to help people remember things from their past – including World War Two memories, seaside holidays and baking days. Memory boxes, games and magazine cover images can help aid memory, and to engage with people with conversation and life discussions.

To help people remember where they keep things, we have a range of signage which can be put on cupboards and on drawers to remind people where they keep their clothes, where they keep their coats and shoes. These are all self-adhesive stickers that can be added to different areas.

We also have a separate brochure on our Dementia Enabling product solutions range which you can order by calling Beckie today on 01773 713713 or emailing her at

If you’re passing, feel free to pop in for a chat and a cuppa, we’d love to see you!



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Customer Testimonials

“We’ve built a strong working relationship with Hcsuk over many years, having used them to source, install and service our medical training equipment. We have always found the team very professional, helpful, and well-organised. We’d like to give a particular shout out to Phil, the technician / engineer who has been the consistent friendly face visiting our business to inspect and test our mobility hoists every 6 months. Thank you for all your support and advice.”

P. B. (Care Manager), Blue Bird Care Ltd

You are part of a great company, if we can help you grow by contracting you out to our sites its good for you, but it’s great for us because your service is fantastic, very efficient, everyone within Hcsuk is super helpful in answering queries and every time we’ve had an issue, Hcsuk has always been there to solve the problem almost immediately, which is fantastic.

Leicestershire County Council

Truly exceptional levels of customer service, the best I have experienced for many years. Very helpful staff made follow up calls to ask how the equipment was performing and supplied extra user instructions to supplement the manufacturers manual. I would not hesitate to order from this company again.

Savills Estate Agents

We would just like to pass on our thanks for all of your help with our orders and would be pleased if you would also pass on our thanks to the manufacturers for being so accommodating in meeting our requirements. We have found everyone very helpful.

Lincs Partnership NHS Foundation Trust

Since I set up the account for Hcsuk over 18 months ago I have found them to be an excellent advocate of our products. They have been willing to learn about the technical and servicing elements to our hoists and the sales staff have really taken on board and proactively promoted our range where possible. I feel that as a company Hcsuk have got the desire and right people in place for growing in this competitive industry. They seem to push themselves to go that little bit further and offer that little bit more to stand out from the rest. May our relationship continue going from strength to strength.

Joerns Healthcare

As a care home manager I have used Hcsuk for my supplies for the last 20 years in two homes. I have always found them to be helpful and reliable. Their products are of the highest standards, they are able to source anything. The delivery service is prompt and regular so I do not have to keep large amounts of stock. They supply extra services such as servicing and repairs which are done efficiently, and training in COSHH. The reps are pleasant and helpful bringing new products to my attention but are never ”pushy”. Aftercare is good, any problems soon sorted. I would recommend them highly and would not think of using anyone else.

Littleover Nursing Home

HPC have supplied Hcsuk (Health Care Services Ltd) for well over a decade now and we would consider them to be a high quality and professional business run in an organised and progressive manor. We do not rank our customers or have a preferred customer status but if we were to introduce such a scheme I can confirm that Hcsuk would easily make such a grade.

HPC Healthline

As a manufacturer we look for key values in a distributor some of these include honesty, reliability, commitment and reputation. Hcsuk carry all of these and many more. With a twenty plus year working relationship we now place Jo and the team at the top of our distributor list. I have no hesitation in recommending Hcsuk to any prospective manufacturer or customer and wish Jo and the team all the best for the future.

Cleenol Group Ltd

It is brilliant that we are able to ring Health Care Services and that you will go the extra mile to get us the stock we need as soon as possible.

Rykneld View Nursing Home

Just to say a huge thankyou to you and your fantastic team, and I mean that from the Heart. I have never before experienced such a person centred company.

Hampton Grange Nursing Home

What I like about working with Health Care Services is the relationship we have built up and the personal service. The homes report that you always deliver on time, the quality is consistantly good and the prices competitive. Your team members are always willing to go that extra mile for us and if ever we have an issue there is always someone there to save the day.

Eastgate Care

VAT Relief Information

Conditions for VAT relief for disabled people

Some of the products which can be purchased from the Hcsuk website are available for an eligible person to purchase without paying VAT on them. HM Revenue and Customs sets out the conditions when equipment for disabled people might be free of VAT and how to claim exemption from paying VAT on these products.

Products a can only be exempt from VAT when all the following conditions are met:

  1. The customer is eligible to purchase supplies at the zero rate
  2. The goods are for the personal or domestic use of the customer
  3. The goods and services are eligible to be supplied at the zero rate

A more detailed explanation of each of these conditions is given below, but you should visit the HM Revenue and Customs Website to fully understand the conditions

The product must be being purchased for someone who is chronically ill or disabled.

A person is ‘chronically sick or disabled’ if he/she is a person:

It does not include a frail elderly person who is otherwise able-bodied or any person who is only temporarily disabled or incapacitated, such as with a broken limb.

‘personal or domestic’ use means that the supply must be made available specifically for the use of an eligible individual.

You don’t have to physically buy the goods in person. If your parent, guardian or wife or husband buys the goods and services for you, then you won’t be charged VAT.

What counts as personal or domestic use?

Personal or domestic use means that the goods or services are supplied for your own private use, rather than for business purposes. Also, the goods or services must be just for your own use – not for use by anyone else, or chronically sick or disabled people in general. However, if you and your partner are both chronically sick or disabled and you buy goods or services for both of you to use, then you won’t have to pay VAT.

Products which are offered for sale on this website which qualify for VAT relief to be claimed for an eligible person.

The products which can be bought without paying VAT are:

Only the products on our site carrying the VAT exemption price (the smaller price marked ex VAT) are eligible to be purchased this way and you must tick the box on the basket page indicating that you wish to claim VAT exemption on the items in your basket that are eligible for VAT relief.

How to claim

On the my basket page of this website a link to the online declaration form is provided if the basket contains a product that qualifies for VAT relief. You must tick the box to state you wish to claim VAT relief on the eligible product and complete in full the reason by which you are ‘chronically sick or disabled’ and name and address of the claimant. If possible the person making the claim should complete this form, but a family member, carer or medical professional may complete the form on the claimants behalf. To submit the claim and receive the VAT relief, click the ‘Submit VAT Relief Claim’ button before proceeding to the checkout.

Please note that all orders submitted with a VAT relief claim form completed are checked before the order is processed.

It is necessary to complete a separate claim form each time a qualifying product is purchased from Hcsuk.


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