sales@hcsuk.co.uk 01773 308997

***All prices shown include VAT***

Home//News//News//Can Hcsuk Provide An Emergency Equipment Breakdown Callout Service For Essential Care Equipment In Care Homes?

Can Hcsuk Provide An Emergency Equipment Breakdown Callout Service For Essential Care Equipment In Care Homes?

Dec 9, 2021

When your essential patient care equipment such as hoists, stand aids and airflow mattresses fails, we understand that it’s deeply frustrating, costly in time and money and affects the safety of your care teams and the quality of life of the people you support.

We’ve recently been asked by several customers whether we can provide an emergency equipment breakdown service for essential care equipment for them, so we wanted to write a short article to explain what we can offer to you, and to highlight the benefits of our services.

You can download your free copy of our valuable Industry Essential Requirements and Best Practice Servicing Guide helping you to ensure all of your essential patient care equipment is up to date and is compliant with regulations here.

And here’s a real life success story of how we helped a local care home by providing them with an emergency call out and repair service on their broken Stand Aid

We recently received a distress call to help a local care home customer with an emergency breakdown challenge they had, as their existing service provider couldn’t get to them for a whole week – (they are a national company based in North Yorkshire)

The  care home had a stand aid with a broken knee pad and needed this equipment repairing much more quickly. So our Servicing Superheroes came to her rescue!  Our engineer Phil was able to attend their site, diagnose the part which was needed, sourced the part and was able to fit it and get it back up and working within a few days.

Our contact at the home told us:

‘I can’t speak highly enough of Phil and Lee, your servicing team, they were fantastic! Without them being able to help me out and provide such a quick  response and repair service on my Stand Aid, we would have had a lady who would have had to be hoisted, reducing her mobility and compromising her independence. They really were life savers for me’

Hcsuk General Manager Lisa Slater commented:

‘We fully understand that care equipment breakdowns can be detrimental to the quality of care and independence of the people you support, the safety of your staff and to your workload, so we provide you with a highly responsive call out and speedy efficient repairs, helping you to keep any disruptions to your business to a minimum.

You can benefit from our ‘Same Day’* and Next Day call out services in genuine emergencies for local care homes within a 30 mile radius of Eastwood – that’s why we operate within a 30 mile radius, to ensure we can always offer a fast response service to our customers.

To find out more about our emergency breakdown/call out repair service you can contact Lee, our amazing Servicing Coordinator, on 01773 532588 or email at servicing@hcsuk.co.uk today.

You can also download a copy of our latest servicing guide ‘Helping you to create safer care environments’ because here at Hcsuk Servicing, we’re dedicated to your peace of mind.

safer-care-environments

 

Back
Read our trustpilot reviews
  Trustpilot
Read More

Customer Testimonials

“We’ve built a strong working relationship with Hcsuk over many years, having used them to source, install and service our medical training equipment. We have always found the team very professional, helpful, and well-organised. We’d like to give a particular shout out to Phil, the technician / engineer who has been the consistent friendly face visiting our business to inspect and test our mobility hoists every 6 months. Thank you for all your support and advice.”

P. B. (Care Manager), Blue Bird Care Ltd

You are part of a great company, if we can help you grow by contracting you out to our sites its good for you, but it’s great for us because your service is fantastic, very efficient, everyone within Hcsuk is super helpful in answering queries and every time we’ve had an issue, Hcsuk has always been there to solve the problem almost immediately, which is fantastic.

Leicestershire County Council

Truly exceptional levels of customer service, the best I have experienced for many years. Very helpful staff made follow up calls to ask how the equipment was performing and supplied extra user instructions to supplement the manufacturers manual. I would not hesitate to order from this company again.

Savills Estate Agents

We would just like to pass on our thanks for all of your help with our orders and would be pleased if you would also pass on our thanks to the manufacturers for being so accommodating in meeting our requirements. We have found everyone very helpful.

Lincs Partnership NHS Foundation Trust

Since I set up the account for Hcsuk over 18 months ago I have found them to be an excellent advocate of our products. They have been willing to learn about the technical and servicing elements to our hoists and the sales staff have really taken on board and proactively promoted our range where possible. I feel that as a company Hcsuk have got the desire and right people in place for growing in this competitive industry. They seem to push themselves to go that little bit further and offer that little bit more to stand out from the rest. May our relationship continue going from strength to strength.

Joerns Healthcare

As a care home manager I have used Hcsuk for my supplies for the last 20 years in two homes. I have always found them to be helpful and reliable. Their products are of the highest standards, they are able to source anything. The delivery service is prompt and regular so I do not have to keep large amounts of stock. They supply extra services such as servicing and repairs which are done efficiently, and training in COSHH. The reps are pleasant and helpful bringing new products to my attention but are never ”pushy”. Aftercare is good, any problems soon sorted. I would recommend them highly and would not think of using anyone else.

Littleover Nursing Home

HPC have supplied Hcsuk (Health Care Services Ltd) for well over a decade now and we would consider them to be a high quality and professional business run in an organised and progressive manor. We do not rank our customers or have a preferred customer status but if we were to introduce such a scheme I can confirm that Hcsuk would easily make such a grade.

HPC Healthline

As a manufacturer we look for key values in a distributor some of these include honesty, reliability, commitment and reputation. Hcsuk carry all of these and many more. With a twenty plus year working relationship we now place Jo and the team at the top of our distributor list. I have no hesitation in recommending Hcsuk to any prospective manufacturer or customer and wish Jo and the team all the best for the future.

Cleenol Group Ltd

It is brilliant that we are able to ring Health Care Services and that you will go the extra mile to get us the stock we need as soon as possible.

Rykneld View Nursing Home

Just to say a huge thankyou to you and your fantastic team, and I mean that from the Heart. I have never before experienced such a person centred company.

Hampton Grange Nursing Home

What I like about working with Health Care Services is the relationship we have built up and the personal service. The homes report that you always deliver on time, the quality is consistently good and the prices competitive. Your team members are always willing to go that extra mile for us and if ever we have an issue there is always someone there to save the day.

Eastgate Care

Thanks to Jo for going over and above to get us our items in time for our special event at Buddleia House – it was very much appreciated. A massive thankyou for your continued assistance as a supplier to ourselves.

Buddleia House

We have always received excellent services from everyone at HCS at our 2 care homes, especially Lee, Jo and Phil. Always professional with a quick response time. Nothing ever seems too much trouble. Recently I had to use them personally for equipment to enable my mothers discharge from hospital. I had a response within the hour for prices and delivery came straight from the manufacturer to speed up delivery. Phil arrived at the same time to put the equipment together for us! I can’t thank them enough for putting our minds at ease and for the continued support from a personal and professional perspective. I’d recommend them to anyone requiring care equipment and its nice to support local businesses. Especially when they do such a good job!!

Orla House

I contacted HCSUK trying to find a hoist that could be operated unaided by the client. I had become very disheartened, no-one was really helpful until I spoke to Donna at HCSUK.

Donna was incredibly understanding, her professionalism raised my spirits again. Everything Donna said she would do she did, including arranging for me to speak to Andrew the salesman who like Donna was incredibly helpful, happy to bring two machines to demonstrate.

I can’t recommend them highly enough. They are good people.

Penelope Corbin

Quick Enquiry

Error: Contact form not found.

Call me back

Error: Contact form not found.

Resources Download

    Please fill in the details and a download link will be emailed to the provided email address.
    Don’t worry, we will only contact you with regards to your enquiry and your details will be deleted forever after an appropriate period of time. We will never pass on your information to anyone else.

    Yes, I am happy for you to hold my data and send further correspondence.No, please do not send me any future correspondence.

    VAT Relief Information

    Conditions for VAT relief for disabled people

    Some of the products which can be purchased from the Hcsuk website are available for an eligible person to purchase without paying VAT on them. HM Revenue and Customs sets out the conditions when equipment for disabled people might be free of VAT and how to claim exemption from paying VAT on these products.

    Products a can only be exempt from VAT when all the following conditions are met:

    1. The customer is eligible to purchase supplies at the zero rate
    2. The goods are for the personal or domestic use of the customer
    3. The goods and services are eligible to be supplied at the zero rate

    A more detailed explanation of each of these conditions is given below, but you should visit the HM Revenue and Customs Website to fully understand the conditions

    The product must be being purchased for someone who is chronically ill or disabled.

    A person is ‘chronically sick or disabled’ if he/she is a person:

    It does not include a frail elderly person who is otherwise able-bodied or any person who is only temporarily disabled or incapacitated, such as with a broken limb.

    ‘personal or domestic’ use means that the supply must be made available specifically for the use of an eligible individual.

    You don’t have to physically buy the goods in person. If your parent, guardian or wife or husband buys the goods and services for you, then you won’t be charged VAT.

    What counts as personal or domestic use?

    Personal or domestic use means that the goods or services are supplied for your own private use, rather than for business purposes. Also, the goods or services must be just for your own use – not for use by anyone else, or chronically sick or disabled people in general. However, if you and your partner are both chronically sick or disabled and you buy goods or services for both of you to use, then you won’t have to pay VAT.

    Products which are offered for sale on this website which qualify for VAT relief to be claimed for an eligible person.

    The products which can be bought without paying VAT are:

    Only the products on our site carrying the VAT exemption price (the smaller price marked ex VAT) are eligible to be purchased this way and you must tick the box on the basket page indicating that you wish to claim VAT exemption on the items in your basket that are eligible for VAT relief.

    How to claim

    On the my basket page of this website a link to the online declaration form is provided if the basket contains a product that qualifies for VAT relief. You must tick the box to state you wish to claim VAT relief on the eligible product and complete in full the reason by which you are ‘chronically sick or disabled’ and name and address of the claimant. If possible the person making the claim should complete this form, but a family member, carer or medical professional may complete the form on the claimants behalf. To submit the claim and receive the VAT relief, click the ‘Submit VAT Relief Claim’ button before proceeding to the checkout.

    Please note that all orders submitted with a VAT relief claim form completed are checked before the order is processed.

    It is necessary to complete a separate claim form each time a qualifying product is purchased from Hcsuk.

     

    0
    Your Cart