Hcsuk Launch Their New Short Film ‘Made With Love’ At The Dementia Care Expo

There was not a dry eye in the packed Dementia Care Theatre at the recent Dementia and Care Expo, as our MD Jo Bonser delivered her seminar ‘Served with a smile, made with love: Why mealtimes are so much more than a plate full of food’ with VIP guests including Big Ian Donaghy, Jonathan Cunningham, Aileen Beatty, Dementia Lead at Akari Care and John Walton, Managing Director at Woodleigh Care.

 

Jo shared her very personal and moving story, described by one delegate as ‘inspiring’ of how she helped transform her Mum’s eating when the care professionals told her that her Mum, who was living with vascular dementia, was close to death, as she had given up on eating and drinking.

Jo took responsibility for her Mum’s mealtimes, did her research, observed her behaviour, made tweaks and interventions to her dining experience, and within weeks, her Mum was back to eating independently and went on to enjoy another 4 Christmas dinners before finally passing on Mother’s Day 2020.

As part of her presentation, Jo shared our new beautiful and powerful short film ‘Made with Love’ to highlight the importance of social engagement and inclusivity at mealtimes for everyone, including people living with dementia.

It has been described as ‘AWESOME, BRILLIANT, SUPERB, MOVING, AMAZING, BEAUTIFUL, POWERFUL and a ‘quality 9 minutes’, and has already gone global, including being shared in Australia and America!

We’ll be releasing this video very soon, so watch this space! But be warned, have your tissues at the ready!

We also had a very busy exhibition stand with over 100 visitors, as we invited delegates to take part in our Dementia Mealtime Challenge competition, with the opportunity to win £500 worth of bespoke dining equipment for their care establishment, as well as learn new strategies to help support people living with dementia at mealtimes.

Our MD Jo Bonser, came up with the concept for this competition as she wanted to challenge peoples’ knowledge of mealtime place settings for people living with dementia, as this is just one of many areas, where if we get it right, we can help to minimise eating difficulties for them, helping to increase nutritional intake and overall health and wellbeing.

Jo incorporates this exercise in her new interactive training workshop, ‘The Dementia Mealtime Challenge’ as well as addressing many complex interactions with the mealtime environment, plus other eating difficulties, which prevent nutritional intake for people living with dementia.

Jo delivers her workshop (which includes showcasing our film, Made with Love) to care teams, who are serious about improving their mealtime experience.

Following a request from an Outstanding care provider, Jo has also developed additional services to support care homes improve their dining experience including:

  • Mealtime audits
  • Dementia enabling environmental audits
  • Bespoke mealtime project work
  • Public speaking, to spread the message at a higher level.

You can also download a digital copy of our Dignified Dining Solutions Guide, which Jo wrote, whilst helping to support her Mum for over 6 years as she wanted to share what she had learned from personal experience with others to help people with dementia to eat better.

It is packed full of best practice advice and our top tips to overcome challenges that we understand you face around nutrition and hydration with people living with dementia, plus recommended product solutions, to overcome these challenges.

Many people have asked me, ‘how much does it cost?’

It’s a FREE resource, and we call it our little gift to the universe.

As we’re sure you’ll appreciate, this has required significant investment of both time and money and so we would be really grateful, if any of these products are appropriate for you, that you talk to us, or purchase them through our website, www.hcsuk.co.uk. This way you can help us back by supporting a small business.

If you are interested in learning more about any of our services or book a workshop, please contact us here.

Download your own copy of our Dignified Dining Solution Guide below or visit our website at www.hcsuk.co.uk.

Many people have asked me, ‘how much is your guide?’ and they are delighted when I tell them it’s free and I call it my little gift to the universe.’

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Customer Testimonials

“We’ve built a strong working relationship with Hcsuk over many years, having used them to source, install and service our medical training equipment. We have always found the team very professional, helpful, and well-organised. We’d like to give a particular shout out to Phil, the technician / engineer who has been the consistent friendly face visiting our business to inspect and test our mobility hoists every 6 months. Thank you for all your support and advice.”

P. B. (Care Manager), Blue Bird Care Ltd

You are part of a great company, if we can help you grow by contracting you out to our sites its good for you, but it’s great for us because your service is fantastic, very efficient, everyone within Hcsuk is super helpful in answering queries and every time we’ve had an issue, Hcsuk has always been there to solve the problem almost immediately, which is fantastic.

Leicestershire County Council

Truly exceptional levels of customer service, the best I have experienced for many years. Very helpful staff made follow up calls to ask how the equipment was performing and supplied extra user instructions to supplement the manufacturers manual. I would not hesitate to order from this company again.

Savills Estate Agents

We would just like to pass on our thanks for all of your help with our orders and would be pleased if you would also pass on our thanks to the manufacturers for being so accommodating in meeting our requirements. We have found everyone very helpful.

Lincs Partnership NHS Foundation Trust

Since I set up the account for Hcsuk over 18 months ago I have found them to be an excellent advocate of our products. They have been willing to learn about the technical and servicing elements to our hoists and the sales staff have really taken on board and proactively promoted our range where possible. I feel that as a company Hcsuk have got the desire and right people in place for growing in this competitive industry. They seem to push themselves to go that little bit further and offer that little bit more to stand out from the rest. May our relationship continue going from strength to strength.

Joerns Healthcare

As a care home manager I have used Hcsuk for my supplies for the last 20 years in two homes. I have always found them to be helpful and reliable. Their products are of the highest standards, they are able to source anything. The delivery service is prompt and regular so I do not have to keep large amounts of stock. They supply extra services such as servicing and repairs which are done efficiently, and training in COSHH. The reps are pleasant and helpful bringing new products to my attention but are never ”pushy”. Aftercare is good, any problems soon sorted. I would recommend them highly and would not think of using anyone else.

Littleover Nursing Home

HPC have supplied Hcsuk (Health Care Services Ltd) for well over a decade now and we would consider them to be a high quality and professional business run in an organised and progressive manor. We do not rank our customers or have a preferred customer status but if we were to introduce such a scheme I can confirm that Hcsuk would easily make such a grade.

HPC Healthline

As a manufacturer we look for key values in a distributor some of these include honesty, reliability, commitment and reputation. Hcsuk carry all of these and many more. With a twenty plus year working relationship we now place Jo and the team at the top of our distributor list. I have no hesitation in recommending Hcsuk to any prospective manufacturer or customer and wish Jo and the team all the best for the future.

Cleenol Group Ltd

It is brilliant that we are able to ring Health Care Services and that you will go the extra mile to get us the stock we need as soon as possible.

Rykneld View Nursing Home

Just to say a huge thankyou to you and your fantastic team, and I mean that from the Heart. I have never before experienced such a person centred company.

Hampton Grange Nursing Home

What I like about working with Health Care Services is the relationship we have built up and the personal service. The homes report that you always deliver on time, the quality is consistantly good and the prices competitive. Your team members are always willing to go that extra mile for us and if ever we have an issue there is always someone there to save the day.

Eastgate Care

VAT Relief Information

Conditions for VAT relief for disabled people

Some of the products which can be purchased from the Hcsuk website are available for an eligible person to purchase without paying VAT on them. HM Revenue and Customs sets out the conditions when equipment for disabled people might be free of VAT and how to claim exemption from paying VAT on these products.

Products a can only be exempt from VAT when all the following conditions are met:

  1. The customer is eligible to purchase supplies at the zero rate
  2. The goods are for the personal or domestic use of the customer
  3. The goods and services are eligible to be supplied at the zero rate

A more detailed explanation of each of these conditions is given below, but you should visit the HM Revenue and Customs Website to fully understand the conditions

The product must be being purchased for someone who is chronically ill or disabled.

A person is ‘chronically sick or disabled’ if he/she is a person:

It does not include a frail elderly person who is otherwise able-bodied or any person who is only temporarily disabled or incapacitated, such as with a broken limb.

‘personal or domestic’ use means that the supply must be made available specifically for the use of an eligible individual.

You don’t have to physically buy the goods in person. If your parent, guardian or wife or husband buys the goods and services for you, then you won’t be charged VAT.

What counts as personal or domestic use?

Personal or domestic use means that the goods or services are supplied for your own private use, rather than for business purposes. Also, the goods or services must be just for your own use – not for use by anyone else, or chronically sick or disabled people in general. However, if you and your partner are both chronically sick or disabled and you buy goods or services for both of you to use, then you won’t have to pay VAT.

Products which are offered for sale on this website which qualify for VAT relief to be claimed for an eligible person.

The products which can be bought without paying VAT are:

Only the products on our site carrying the VAT exemption price (the smaller price marked ex VAT) are eligible to be purchased this way and you must tick the box on the basket page indicating that you wish to claim VAT exemption on the items in your basket that are eligible for VAT relief.

How to claim

On the my basket page of this website a link to the online declaration form is provided if the basket contains a product that qualifies for VAT relief. You must tick the box to state you wish to claim VAT relief on the eligible product and complete in full the reason by which you are ‘chronically sick or disabled’ and name and address of the claimant. If possible the person making the claim should complete this form, but a family member, carer or medical professional may complete the form on the claimants behalf. To submit the claim and receive the VAT relief, click the ‘Submit VAT Relief Claim’ button before proceeding to the checkout.

Please note that all orders submitted with a VAT relief claim form completed are checked before the order is processed.

It is necessary to complete a separate claim form each time a qualifying product is purchased from Hcsuk.

 

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