How To Find The Best Hoist Inspection Servicing Company For Your Care Home

As a care provider/manager, we understand you have many hats to wear and many legal and regulatory obligations to various bodies, to ensure your service remains legal and compliant, including CQC, (Care Quality Commission), HSE, (Health & Safety Executive) IPC, (Infection Prevention) and LA’s (Local Authorities).

You can download a copy of our new ‘Industry Essential Requirements and Best Practice Servicing Guide’ helping to ensure all of your essential patient care equipment servicing is up to date and you are compliant with LOLER and PUWER regulations.

Under Regulation 15 of the Health and Social Care Act 2008 Regulations – Premises and Equipment you have a duty to ensure that equipment that’s used to deliver care and treatment in your service is clean, suitable for the intended purpose, maintained, stored securely and used properly.

It’s important to note that as the registered provider you retain legal responsibility under these regulations when you delegate responsibility through contracts or legal agreements to a third party, independent supplier, professional, supply chain or contractor.

You must therefore make sure that you meet the regulation, as responsibility for any shortfall rests with you.

That’s why it’s so important to choose experienced, reputable and reliable servicing partners to take care of your essential patient care equipment for you.

So what should you be looking for in a hoist inspection/servicing partner?

1) Location, location location! – ideally, your chosen servicing partner needs to be locally based, or at least have a field service engineer based within an hour of your home, to ensure you get a responsive service in emergencies.

2) They employ ‘competent people’ to carry out your examinations – according to the LOLER Approved Code of Practice, who have appropriate practical and theoretical knowledge and experience of the lifting equipment to enable them to detect defects or weaknesses and to assess their importance in relation to the safety and continued use of the lifting equipment.’

3) Their staff are DBS checked and fully vaccinated (with NHS Covid pass letter) for the safety and security of your residents and staff.

4) Engineers are trained in infection prevention and work to a strict hygiene regime for your safety.

5) A dedicated engineer for your home who gets to know your equipment, your staff, and who you can trust and build a relationship with.

6) They are proven to be reliable – they arrive on time at the prearranged time consistently.

7) Their engineers have full working knowledge of LOLER, PUWER and CQC regulations and legislation, and can provide evidence of regularly attending relevant training courses relating to the equipment to be inspected and serviced to ensure you remain compliant consistently.

8) Service inspections are carried out with a view to how the equipment needs to perform over the next 6 months, and be maintained   Any long term potential issues should to be highlighted in the servicing report and clearly communicated to the care home management team.

9) Verified customer reviews – do your research and check out what their existing customers are saying about them on Google, Trust Pilot or Feefo.

10) Quality of documentation – ask for examples of certificates and documentation you will receive on completing of inspections to check how thorough their checks will be.

11) How much time they allocate to your equipment inspection will give you an indication of how ‘thorough’ their examination is.

12) They have an office based support team who can help you with any queries and requests for copies of paperwork.

13) They offer a same day call out service for emergency breakdowns.

14) Their engineers don’t work on commission – to ensure you get honest and unbiassed reporting.

15) They operate a proactive Maintenance Scheduling service booking in all of your LOLER inspections so you don’t have to worry about remembering and always remain compliant.

16) You can gain easy access to full service history of your equipment for when you need it.

17) The chosen company has a policy of carrying regularly used spare parts as van stock allowing a smooth and efficient flow of the servicing and repairs on initial visit to keep any downtime to a bare minimum to keep your care homes fully functional wherever possible.


In summary, We know that care businesses with regularly serviced and well-maintained patient care  equipment result in:

  • Improved quality of care
  • Improved quality of life for your residents
  • Reduced risk of accidents
  • Improved CQC ratings
  • Increased occupancy
  • Improved resident and family satisfaction
  • Saving of valuable staff time
  • Reduced equipment replacement costs

If you would like to learn more about how Hcsuk Servicing could help you to create a safer care environment, why not download our latest guide here or call and speak to Lee, our Servicing Coordinator,  for a no obligation chat, today on 01773 532588.

And you can sign up for our latest ‘ Servicing Partner Checklist’, helping you to check the credentials of your servicing company AND demonstrate due diligence to CQC.

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Customer Testimonials

“We’ve built a strong working relationship with Hcsuk over many years, having used them to source, install and service our medical training equipment. We have always found the team very professional, helpful, and well-organised. We’d like to give a particular shout out to Phil, the technician / engineer who has been the consistent friendly face visiting our business to inspect and test our mobility hoists every 6 months. Thank you for all your support and advice.”

P. B. (Care Manager), Blue Bird Care Ltd

You are part of a great company, if we can help you grow by contracting you out to our sites its good for you, but it’s great for us because your service is fantastic, very efficient, everyone within Hcsuk is super helpful in answering queries and every time we’ve had an issue, Hcsuk has always been there to solve the problem almost immediately, which is fantastic.

Leicestershire County Council

Truly exceptional levels of customer service, the best I have experienced for many years. Very helpful staff made follow up calls to ask how the equipment was performing and supplied extra user instructions to supplement the manufacturers manual. I would not hesitate to order from this company again.

Savills Estate Agents

We would just like to pass on our thanks for all of your help with our orders and would be pleased if you would also pass on our thanks to the manufacturers for being so accommodating in meeting our requirements. We have found everyone very helpful.

Lincs Partnership NHS Foundation Trust

Since I set up the account for Hcsuk over 18 months ago I have found them to be an excellent advocate of our products. They have been willing to learn about the technical and servicing elements to our hoists and the sales staff have really taken on board and proactively promoted our range where possible. I feel that as a company Hcsuk have got the desire and right people in place for growing in this competitive industry. They seem to push themselves to go that little bit further and offer that little bit more to stand out from the rest. May our relationship continue going from strength to strength.

Joerns Healthcare

As a care home manager I have used Hcsuk for my supplies for the last 20 years in two homes. I have always found them to be helpful and reliable. Their products are of the highest standards, they are able to source anything. The delivery service is prompt and regular so I do not have to keep large amounts of stock. They supply extra services such as servicing and repairs which are done efficiently, and training in COSHH. The reps are pleasant and helpful bringing new products to my attention but are never ”pushy”. Aftercare is good, any problems soon sorted. I would recommend them highly and would not think of using anyone else.

Littleover Nursing Home

HPC have supplied Hcsuk (Health Care Services Ltd) for well over a decade now and we would consider them to be a high quality and professional business run in an organised and progressive manor. We do not rank our customers or have a preferred customer status but if we were to introduce such a scheme I can confirm that Hcsuk would easily make such a grade.

HPC Healthline

As a manufacturer we look for key values in a distributor some of these include honesty, reliability, commitment and reputation. Hcsuk carry all of these and many more. With a twenty plus year working relationship we now place Jo and the team at the top of our distributor list. I have no hesitation in recommending Hcsuk to any prospective manufacturer or customer and wish Jo and the team all the best for the future.

Cleenol Group Ltd

It is brilliant that we are able to ring Health Care Services and that you will go the extra mile to get us the stock we need as soon as possible.

Rykneld View Nursing Home

Just to say a huge thankyou to you and your fantastic team, and I mean that from the Heart. I have never before experienced such a person centred company.

Hampton Grange Nursing Home

What I like about working with Health Care Services is the relationship we have built up and the personal service. The homes report that you always deliver on time, the quality is consistently good and the prices competitive. Your team members are always willing to go that extra mile for us and if ever we have an issue there is always someone there to save the day.

Eastgate Care

Thanks to Jo for going over and above to get us our items in time for our special event at Buddleia House – it was very much appreciated. A massive thankyou for your continued assistance as a supplier to ourselves.

Buddleia House

We have always received excellent services from everyone at HCS at our 2 care homes, especially Lee, Jo and Phil. Always professional with a quick response time. Nothing ever seems too much trouble. Recently I had to use them personally for equipment to enable my mothers discharge from hospital. I had a response within the hour for prices and delivery came straight from the manufacturer to speed up delivery. Phil arrived at the same time to put the equipment together for us! I can’t thank them enough for putting our minds at ease and for the continued support from a personal and professional perspective. I’d recommend them to anyone requiring care equipment and its nice to support local businesses. Especially when they do such a good job!!

Orla House

I contacted HCSUK trying to find a hoist that could be operated unaided by the client. I had become very disheartened, no-one was really helpful until I spoke to Donna at HCSUK.

Donna was incredibly understanding, her professionalism raised my spirits again. Everything Donna said she would do she did, including arranging for me to speak to Andrew the salesman who like Donna was incredibly helpful, happy to bring two machines to demonstrate.

I can’t recommend them highly enough. They are good people.

Penelope C

I spoke to Lee Atterbury 2 weeks ago, when I was despairing about the prospect of finding any equipment to help my husband in the bathroom. I had tried all the popular brands, but none were right for his needs.

When I spoke to Lee he understood what I was saying and set about trying to find what we need. He was so patient and understanding and gave me the confidence to explore outside the box.

I spoke to Lee today and was able to tell him that we, hopefully, have found the solution. I am sorry that it was not a product you sell, though you may in the future, but will certainly look first to HCS for other products.

Thank you so much to Lee for first class customer service.

Christine G, Sheffield

VAT Relief Information

Conditions for VAT relief for disabled people

Some of the products which can be purchased from the Hcsuk website are available for an eligible person to purchase without paying VAT on them. HM Revenue and Customs sets out the conditions when equipment for disabled people might be free of VAT and how to claim exemption from paying VAT on these products.

Products a can only be exempt from VAT when all the following conditions are met:

  1. The customer is eligible to purchase supplies at the zero rate
  2. The goods are for the personal or domestic use of the customer
  3. The goods and services are eligible to be supplied at the zero rate

A more detailed explanation of each of these conditions is given below, but you should visit the HM Revenue and Customs Website to fully understand the conditions

The product must be being purchased for someone who is chronically ill or disabled.

A person is ‘chronically sick or disabled’ if he/she is a person:

It does not include a frail elderly person who is otherwise able-bodied or any person who is only temporarily disabled or incapacitated, such as with a broken limb.

‘personal or domestic’ use means that the supply must be made available specifically for the use of an eligible individual.

You don’t have to physically buy the goods in person. If your parent, guardian or wife or husband buys the goods and services for you, then you won’t be charged VAT.

What counts as personal or domestic use?

Personal or domestic use means that the goods or services are supplied for your own private use, rather than for business purposes. Also, the goods or services must be just for your own use – not for use by anyone else, or chronically sick or disabled people in general. However, if you and your partner are both chronically sick or disabled and you buy goods or services for both of you to use, then you won’t have to pay VAT.

Products which are offered for sale on this website which qualify for VAT relief to be claimed for an eligible person.

The products which can be bought without paying VAT are:

Only the products on our site carrying the VAT exemption price (the smaller price marked ex VAT) are eligible to be purchased this way and you must tick the box on the basket page indicating that you wish to claim VAT exemption on the items in your basket that are eligible for VAT relief.

How to claim

On the my basket page of this website a link to the online declaration form is provided if the basket contains a product that qualifies for VAT relief. You must tick the box to state you wish to claim VAT relief on the eligible product and complete in full the reason by which you are ‘chronically sick or disabled’ and name and address of the claimant. If possible the person making the claim should complete this form, but a family member, carer or medical professional may complete the form on the claimants behalf. To submit the claim and receive the VAT relief, click the ‘Submit VAT Relief Claim’ button before proceeding to the checkout.

Please note that all orders submitted with a VAT relief claim form completed are checked before the order is processed.

It is necessary to complete a separate claim form each time a qualifying product is purchased from Hcsuk.


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