How Often Should a Hoist Be Serviced and Inspected?

Hello, I’m Lee Atterbury,  your Servicing Co-ordinator here at Hcsuk.

A question I regularly get asked by our servicing customers is:

When should thorough examinations/inspections/services be carried out on patient hoists, and what are the specified and recommended intervals?


So I wanted to write an article to address this question as it may be helpful to others too who are seeking more guidance and clarity on this important topic.

There is a legal requirement for patient hoists and other lifting accessories to be thoroughly examined or inspected every 6 months under LOLER (Lifting Operations and Lifting Equipment Regulations) – a set of regulations applying to all lifting equipment and lifting operations in the workplace – regardless if it is patient lifting equipment or not administered by HSE.

Hoists and stand assists / stand aids should be examined after assembly, commissioned before use for the first time, and then at regular 6 monthly intervals, whilst in service.

For more information on our commissioning service, which we offer with the purchase of every hoist, as standard, for your convenience and safety, you can make an enquiry here: (link enquiry form)

NB: All associated lifting accessories used to lift people including patient slings also need to be inspected every 6 months.

You may also find this article helpful; How Often Should Patient Lifting Slings Be Inspected?

How often should patient slings be inspected?

What is a ‘thorough examination’ under LOLER?

The HSE states:

This is a systematic and detailed examination of the equipment and safety-critical parts, carried out at specified intervals by a competent person who must then complete a written report. This report must contain the following information as a minimum:

·   the examination date

·   the date when the next thorough examination is due

·   any defects found which are (or could potentially become) a danger to people

Where serious defects are identified, the competent person carrying out the examination must immediately report this verbally to the duty holder. This should then be followed by the written report, a copy of which must also be sent to the relevant enforcing authority.

Is your care equipment fully compliant? Get your free copy of our ‘Industry Essential Requirements And Best Practice Servicing Guide’ Here for the servicing and maintenance of your care equipment and more information on your responsibilities under LOLER regulations to help demonstrate that you run a SAFE service and to give you peace of mind.

Who does LOLER affect?

As a care provider, you are legally obliged to comply with LOLER regulations.

As a service provider, our engineers have a responsibility for ensuring equipment is safe to use for a minimum of 6 months.

Who is a ‘competent person’? Here’s the official definition from the HSE…..

The term ‘competent person’ is not defined in law but the LOLER Approved Code of Practice and guidance states that:

‘You should ensure that the person carrying out a thorough examination has such appropriate practical and theoretical knowledge and experience of the lifting equipment to be thoroughly examined as will enable them to detect defects or weaknesses and to assess their importance in relation to the safety and continued use of the lifting equipment.’

Although the competent person may often be employed by another organisation, this is not necessary, provided they are sufficiently independent and impartial to ensure that in-house examinations are made without fear or favour. However, this should NOT be the same person who undertakes routine maintenance of the equipment – as they would then be responsible for assessing their own maintenance work.

In our case, our very own competent person is our Servicing Superstar; Phil Cotton, who many of you will know. Phil has over seven years’ experience within the mobility and health care sector. A coach builder by trade, Phil worked his way up to become a Quality Control Manager, before applying his ‘healing hands’ to work wonders within the health care industry.

‘What is actually covered by a hoist service and how frequently should this be carried out?

A hoist service is different to a LOLER thorough examination/inspection, much like you would service a car regularly, a hoist needs to be serviced regularly to keep it in tip top working condition to ensure the continued safety of your staff and residents.

A service needs to include all matters which affect the safety of the lifting equipment, including likely deterioration with time.

With a thorough service with Hcsuk, you can expect an inspection of all the following criteria:

·        Handset

·        Actuator

·        Mains Cable Charging Station

·        Electric & Mechanical Leg Action

·        Control Unit

·        Battery

·        Mast

·        Boom

·        Spreader Bar

·        Chassis

Visual examinations and functional checks are standard on all of the above. Phil will then hand a copy of this report to the duty holder so you can see what exactly has been examined and tested. This service needs to be carried out annually as a minimum.

For more information on patient lifting hoists and the different types of hoists which are available, you may find the following blog helpful:

Our engineer Phil works in a safe, courteous, and conscientious manner at all times, and prides himself on the level of service and inspection he provides, with the safety and comfort of your family member at the forefront of his mind at all times.

But don’t just take our word for it, here’s what one of our happy customers had to say about Phil:

‘I just wanted to take this opportunity to say thank you for an excellent service we received when we had our hoist, hoist slings and weight chair scales serviced. The gentleman who came was very polite and friendly with a professional manner. The reason we choose Hcsuk is that we have always received excellent service from you and always received a friendly response when we contact any member of your team.’ Colleen J (Care Manager)

If you have any questions regarding hoist servicing and inspections, or would like to benefit from our excellent service levels, for all of your care equipment please call us today on 01773 713713 or email us at

We’re dedicated to your peace of mind and we’d love to hear from you.

You can download a copy of our latest servicing brochure ‘Helping you to create safer care environments’ here for full details of how you can benefit from our pre-planned service and maintenance packages, because we’ve been improving lives for over 30 years and our team are dedicated to your peace of mind.



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Customer Testimonials

“We’ve built a strong working relationship with Hcsuk over many years, having used them to source, install and service our medical training equipment. We have always found the team very professional, helpful, and well-organised. We’d like to give a particular shout out to Phil, the technician / engineer who has been the consistent friendly face visiting our business to inspect and test our mobility hoists every 6 months. Thank you for all your support and advice.”

P. B. (Care Manager), Blue Bird Care Ltd

You are part of a great company, if we can help you grow by contracting you out to our sites its good for you, but it’s great for us because your service is fantastic, very efficient, everyone within Hcsuk is super helpful in answering queries and every time we’ve had an issue, Hcsuk has always been there to solve the problem almost immediately, which is fantastic.

Leicestershire County Council

Truly exceptional levels of customer service, the best I have experienced for many years. Very helpful staff made follow up calls to ask how the equipment was performing and supplied extra user instructions to supplement the manufacturers manual. I would not hesitate to order from this company again.

Savills Estate Agents

We would just like to pass on our thanks for all of your help with our orders and would be pleased if you would also pass on our thanks to the manufacturers for being so accommodating in meeting our requirements. We have found everyone very helpful.

Lincs Partnership NHS Foundation Trust

Since I set up the account for Hcsuk over 18 months ago I have found them to be an excellent advocate of our products. They have been willing to learn about the technical and servicing elements to our hoists and the sales staff have really taken on board and proactively promoted our range where possible. I feel that as a company Hcsuk have got the desire and right people in place for growing in this competitive industry. They seem to push themselves to go that little bit further and offer that little bit more to stand out from the rest. May our relationship continue going from strength to strength.

Joerns Healthcare

As a care home manager I have used Hcsuk for my supplies for the last 20 years in two homes. I have always found them to be helpful and reliable. Their products are of the highest standards, they are able to source anything. The delivery service is prompt and regular so I do not have to keep large amounts of stock. They supply extra services such as servicing and repairs which are done efficiently, and training in COSHH. The reps are pleasant and helpful bringing new products to my attention but are never ”pushy”. Aftercare is good, any problems soon sorted. I would recommend them highly and would not think of using anyone else.

Littleover Nursing Home

HPC have supplied Hcsuk (Health Care Services Ltd) for well over a decade now and we would consider them to be a high quality and professional business run in an organised and progressive manor. We do not rank our customers or have a preferred customer status but if we were to introduce such a scheme I can confirm that Hcsuk would easily make such a grade.

HPC Healthline

As a manufacturer we look for key values in a distributor some of these include honesty, reliability, commitment and reputation. Hcsuk carry all of these and many more. With a twenty plus year working relationship we now place Jo and the team at the top of our distributor list. I have no hesitation in recommending Hcsuk to any prospective manufacturer or customer and wish Jo and the team all the best for the future.

Cleenol Group Ltd

It is brilliant that we are able to ring Health Care Services and that you will go the extra mile to get us the stock we need as soon as possible.

Rykneld View Nursing Home

Just to say a huge thankyou to you and your fantastic team, and I mean that from the Heart. I have never before experienced such a person centred company.

Hampton Grange Nursing Home

What I like about working with Health Care Services is the relationship we have built up and the personal service. The homes report that you always deliver on time, the quality is consistently good and the prices competitive. Your team members are always willing to go that extra mile for us and if ever we have an issue there is always someone there to save the day.

Eastgate Care

Thanks to Jo for going over and above to get us our items in time for our special event at Buddleia House – it was very much appreciated. A massive thankyou for your continued assistance as a supplier to ourselves.

Buddleia House

We have always received excellent services from everyone at HCS at our 2 care homes, especially Lee, Jo and Phil. Always professional with a quick response time. Nothing ever seems too much trouble. Recently I had to use them personally for equipment to enable my mothers discharge from hospital. I had a response within the hour for prices and delivery came straight from the manufacturer to speed up delivery. Phil arrived at the same time to put the equipment together for us! I can’t thank them enough for putting our minds at ease and for the continued support from a personal and professional perspective. I’d recommend them to anyone requiring care equipment and its nice to support local businesses. Especially when they do such a good job!!

Orla House

I contacted HCSUK trying to find a hoist that could be operated unaided by the client. I had become very disheartened, no-one was really helpful until I spoke to Donna at HCSUK.

Donna was incredibly understanding, her professionalism raised my spirits again. Everything Donna said she would do she did, including arranging for me to speak to Andrew the salesman who like Donna was incredibly helpful, happy to bring two machines to demonstrate.

I can’t recommend them highly enough. They are good people.

Penelope C

I spoke to Lee Atterbury 2 weeks ago, when I was despairing about the prospect of finding any equipment to help my husband in the bathroom. I had tried all the popular brands, but none were right for his needs.

When I spoke to Lee he understood what I was saying and set about trying to find what we need. He was so patient and understanding and gave me the confidence to explore outside the box.

I spoke to Lee today and was able to tell him that we, hopefully, have found the solution. I am sorry that it was not a product you sell, though you may in the future, but will certainly look first to HCS for other products.

Thank you so much to Lee for first class customer service.

Christine G, Sheffield

VAT Relief Information

Conditions for VAT relief for disabled people

Some of the products which can be purchased from the Hcsuk website are available for an eligible person to purchase without paying VAT on them. HM Revenue and Customs sets out the conditions when equipment for disabled people might be free of VAT and how to claim exemption from paying VAT on these products.

Products a can only be exempt from VAT when all the following conditions are met:

  1. The customer is eligible to purchase supplies at the zero rate
  2. The goods are for the personal or domestic use of the customer
  3. The goods and services are eligible to be supplied at the zero rate

A more detailed explanation of each of these conditions is given below, but you should visit the HM Revenue and Customs Website to fully understand the conditions

The product must be being purchased for someone who is chronically ill or disabled.

A person is ‘chronically sick or disabled’ if he/she is a person:

It does not include a frail elderly person who is otherwise able-bodied or any person who is only temporarily disabled or incapacitated, such as with a broken limb.

‘personal or domestic’ use means that the supply must be made available specifically for the use of an eligible individual.

You don’t have to physically buy the goods in person. If your parent, guardian or wife or husband buys the goods and services for you, then you won’t be charged VAT.

What counts as personal or domestic use?

Personal or domestic use means that the goods or services are supplied for your own private use, rather than for business purposes. Also, the goods or services must be just for your own use – not for use by anyone else, or chronically sick or disabled people in general. However, if you and your partner are both chronically sick or disabled and you buy goods or services for both of you to use, then you won’t have to pay VAT.

Products which are offered for sale on this website which qualify for VAT relief to be claimed for an eligible person.

The products which can be bought without paying VAT are:

Only the products on our site carrying the VAT exemption price (the smaller price marked ex VAT) are eligible to be purchased this way and you must tick the box on the basket page indicating that you wish to claim VAT exemption on the items in your basket that are eligible for VAT relief.

How to claim

On the my basket page of this website a link to the online declaration form is provided if the basket contains a product that qualifies for VAT relief. You must tick the box to state you wish to claim VAT relief on the eligible product and complete in full the reason by which you are ‘chronically sick or disabled’ and name and address of the claimant. If possible the person making the claim should complete this form, but a family member, carer or medical professional may complete the form on the claimants behalf. To submit the claim and receive the VAT relief, click the ‘Submit VAT Relief Claim’ button before proceeding to the checkout.

Please note that all orders submitted with a VAT relief claim form completed are checked before the order is processed.

It is necessary to complete a separate claim form each time a qualifying product is purchased from Hcsuk.


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