How ready are you to meet the new CQC Quality Standard – Oral Care in Care Homes?

On 7th June 2017, NICE Quality Standard ‘Oral Care in Care Homes’ was published. It recommends that residents in care homes have their oral health needs assessed on admission and recorded in their personal care plans, and are supported to clean their teeth twice a day and/or their dentures daily.

The Care Quality Commission (CQC) expects care managers to take account of the nationally recognised guidance, including CQC Guidance from NICE, in essence, CQC want to see care homes prioritizing oral care. Also, being able to evidence how you support residents to maintain good oral health will help you to demonstrate that your service is both effective and responsive.

Included in the guide below are the tools to help you make those improvements:

Improving Oral Health for Adults in Care Homes – A Quick Guide for Care Home Managers in association with NICE and SCIE – which highlights areas for Care Managers to focus on

We know that many of you social care managers and your staff out there know what is expected of you when it comes to supporting your residents with oral care, but due to a lack of available training, fit for purpose oral care product solutions, tools and resources, are unaware of the best practices and how to implement these.

Here at Hcsuk, we really want to help and support you to achieve compliancy, and are therefore really proud and excited to announce that we have teamed up with Jane Peterson, RDH, BSc, Dental and Healthcare Professional and founder of oral health training company Oral Health Matters, to host:

Our First CPD Accredited Seminar

‘How to achieve CQC compliancy in oral care for adults in care homes’

Wednesday 20th September 2017

8.30 a.m. – 12.30 p.m.

at

Jury’s Inn, East Midlands Airport

£99 per person

Including refreshments, networking opportunities, car parking and buffet lunch

To book this course now, please go to https://hcsuk-oral-health.eventbrite.co.uk

As well as teaching you best practice in assisting and supporting your residents on oral health matters, these best practices will demonstrate to your stakeholders that you prioritise oral care.

Who should attend this course?

This oral care seminar is designed for all staff who are involved in the personal care of residents, senior care staff including care managers, oral champions, learning and development leads and trainers.

What are the course objectives?

To raise awareness of the importance of daily mouth care for older people in residential care and to provide practical advice on oral care techniques. Carers will be provided with the knowledge and ability to plan and deliver daily mouth care within residential and nursing care homes. This course combines the practical and theoretical aspects of our basic and advanced level courses to deliver a complete guide to oral care provision for the elderly in care homes.

Which topics does the course cover?

  • The mouth and teeth
  • Oral health and the body
  • Daily oral care
  • Denture care
  • Oral care and dementia
  • For highly dependent and medically compromised residents
  • Oral health assessments
  • Mouth Care Policy in accordance with NICE Guidelines and CQC recommendations

What are the expected learning outcomes for you and your staff?

On successful completion of this course delegates will be able to:

  • Identify basic dental anatomy and recognise abnormalities
  • Carry out mouth care assessments for residents in care homes
  • Create oral care plans for all residents
  • Outline the potential effects of poor oral health on individual’s general health and well-being
  • Provide daily mouth care for all residents
  • Use newly learned oral hygiene techniques
  • Deliver denture care
  • Acknowledge coping strategies for residents with challenging behaviour towards mouth care
  • Provide daily mouth care for highly dependent and medically compromised residents including:
    • Dementia
    • Nil by mouth
    • Palliative care

Meet Jane, our trainer for the day

 

 

 

 

Jane Peterson RDH, BSc

Jane has completed a Bachelor of Science degree in Oral Health Promotion, which highlighted to her the need for Oral Health Promotion in Care Homes and enabled Jane to reflect on oral health status and develop preventive strategies for care staff and the elderly in care homes. Jane carries out oral healthcare visits in a number of care homes and because of her experience she understands the challenges some residents pose with daily oral care. Jane currently works in General Practice 1 day a week, the rest of her time is dedicated to teaching and speaking at group meetings and seminars nationally to Dental and Healthcare Professionals.

We have limited spaces available and we are expecting a high level of demand for this event so we recommend that you book your places today to avoid disappointment!

So here’s that link again: https://hcsuk-oral-health.eventbrite.co.uk

We look forward to sharing our knowledge with you on the day.

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Customer Testimonials

“We’ve built a strong working relationship with Hcsuk over many years, having used them to source, install and service our medical training equipment. We have always found the team very professional, helpful, and well-organised. We’d like to give a particular shout out to Phil, the technician / engineer who has been the consistent friendly face visiting our business to inspect and test our mobility hoists every 6 months. Thank you for all your support and advice.”

P. B. (Care Manager), Blue Bird Care Ltd

You are part of a great company, if we can help you grow by contracting you out to our sites its good for you, but it’s great for us because your service is fantastic, very efficient, everyone within Hcsuk is super helpful in answering queries and every time we’ve had an issue, Hcsuk has always been there to solve the problem almost immediately, which is fantastic.

Leicestershire County Council

Truly exceptional levels of customer service, the best I have experienced for many years. Very helpful staff made follow up calls to ask how the equipment was performing and supplied extra user instructions to supplement the manufacturers manual. I would not hesitate to order from this company again.

Savills Estate Agents

We would just like to pass on our thanks for all of your help with our orders and would be pleased if you would also pass on our thanks to the manufacturers for being so accommodating in meeting our requirements. We have found everyone very helpful.

Lincs Partnership NHS Foundation Trust

Since I set up the account for Hcsuk over 18 months ago I have found them to be an excellent advocate of our products. They have been willing to learn about the technical and servicing elements to our hoists and the sales staff have really taken on board and proactively promoted our range where possible. I feel that as a company Hcsuk have got the desire and right people in place for growing in this competitive industry. They seem to push themselves to go that little bit further and offer that little bit more to stand out from the rest. May our relationship continue going from strength to strength.

Joerns Healthcare

As a care home manager I have used Hcsuk for my supplies for the last 20 years in two homes. I have always found them to be helpful and reliable. Their products are of the highest standards, they are able to source anything. The delivery service is prompt and regular so I do not have to keep large amounts of stock. They supply extra services such as servicing and repairs which are done efficiently, and training in COSHH. The reps are pleasant and helpful bringing new products to my attention but are never ”pushy”. Aftercare is good, any problems soon sorted. I would recommend them highly and would not think of using anyone else.

Littleover Nursing Home

HPC have supplied Hcsuk (Health Care Services Ltd) for well over a decade now and we would consider them to be a high quality and professional business run in an organised and progressive manor. We do not rank our customers or have a preferred customer status but if we were to introduce such a scheme I can confirm that Hcsuk would easily make such a grade.

HPC Healthline

As a manufacturer we look for key values in a distributor some of these include honesty, reliability, commitment and reputation. Hcsuk carry all of these and many more. With a twenty plus year working relationship we now place Jo and the team at the top of our distributor list. I have no hesitation in recommending Hcsuk to any prospective manufacturer or customer and wish Jo and the team all the best for the future.

Cleenol Group Ltd

It is brilliant that we are able to ring Health Care Services and that you will go the extra mile to get us the stock we need as soon as possible.

Rykneld View Nursing Home

Just to say a huge thankyou to you and your fantastic team, and I mean that from the Heart. I have never before experienced such a person centred company.

Hampton Grange Nursing Home

What I like about working with Health Care Services is the relationship we have built up and the personal service. The homes report that you always deliver on time, the quality is consistantly good and the prices competitive. Your team members are always willing to go that extra mile for us and if ever we have an issue there is always someone there to save the day.

Eastgate Care

VAT Relief Information

Conditions for VAT relief for disabled people

Some of the products which can be purchased from the Hcsuk website are available for an eligible person to purchase without paying VAT on them. HM Revenue and Customs sets out the conditions when equipment for disabled people might be free of VAT and how to claim exemption from paying VAT on these products.

Products a can only be exempt from VAT when all the following conditions are met:

  1. The customer is eligible to purchase supplies at the zero rate
  2. The goods are for the personal or domestic use of the customer
  3. The goods and services are eligible to be supplied at the zero rate

A more detailed explanation of each of these conditions is given below, but you should visit the HM Revenue and Customs Website to fully understand the conditions

The product must be being purchased for someone who is chronically ill or disabled.

A person is ‘chronically sick or disabled’ if he/she is a person:

It does not include a frail elderly person who is otherwise able-bodied or any person who is only temporarily disabled or incapacitated, such as with a broken limb.

‘personal or domestic’ use means that the supply must be made available specifically for the use of an eligible individual.

You don’t have to physically buy the goods in person. If your parent, guardian or wife or husband buys the goods and services for you, then you won’t be charged VAT.

What counts as personal or domestic use?

Personal or domestic use means that the goods or services are supplied for your own private use, rather than for business purposes. Also, the goods or services must be just for your own use – not for use by anyone else, or chronically sick or disabled people in general. However, if you and your partner are both chronically sick or disabled and you buy goods or services for both of you to use, then you won’t have to pay VAT.

Products which are offered for sale on this website which qualify for VAT relief to be claimed for an eligible person.

The products which can be bought without paying VAT are:

Only the products on our site carrying the VAT exemption price (the smaller price marked ex VAT) are eligible to be purchased this way and you must tick the box on the basket page indicating that you wish to claim VAT exemption on the items in your basket that are eligible for VAT relief.

How to claim

On the my basket page of this website a link to the online declaration form is provided if the basket contains a product that qualifies for VAT relief. You must tick the box to state you wish to claim VAT relief on the eligible product and complete in full the reason by which you are ‘chronically sick or disabled’ and name and address of the claimant. If possible the person making the claim should complete this form, but a family member, carer or medical professional may complete the form on the claimants behalf. To submit the claim and receive the VAT relief, click the ‘Submit VAT Relief Claim’ button before proceeding to the checkout.

Please note that all orders submitted with a VAT relief claim form completed are checked before the order is processed.

It is necessary to complete a separate claim form each time a qualifying product is purchased from Hcsuk.

 

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