How to bring a lifetime of memories together to improve the wellbeing of ladies and gents living with a Dementia. Think inside the box!

What are memory boxes and what can they mean to ladies and gents living with a Dementia?

They hold a lifetime of memories and tell the stories of peoples’ lives.

They help to find the way home.

They are a safe place, bringing comfort and calm amidst chaos.

They give back lost identity and warm feelings of familiarity of the treasured belongings they contain, and evoke memories of happy life moments.

They inspire meaningful conversation, stimulate communication and strengthen bonds with loved ones and carers through the discovery of life stories.

They create smiles and laughter through reminiscing about what’s inside, and powerfully impact health and well being.

They help to break down defences and build confidence through recognition of personal possessions.

They can be a peaceful sunny day at a fishing lake, an afternoon standing on the terraces at United or a treasured family holiday building sandcastles on the beach.

From family photos to holiday souvenirs and favourite recipes, memory boxes hold precious keepsakes which help trigger existing memories. They also help make new memories as they inspire conversations with caregivers, family members and loved ones.

Placed outside ladies and gents’ bedrooms they help with navigation of what can be a confusing and bewildering environment, as personal belongings are a reminder of home. We’re featuring a few real examples here so you can see what’s been created by our customers for those in their care.


John was a musician who loved his rock music and performed live with Alvin Stardust in the late 70’s!

A nurse told us about the impact a memory box had had for one of her residents, Jean:

“Jean’s memory box empowered her to become independent again. Now she can find her own room she smiles again and is no longer angry, frightened or anxious. It’s been a huge boost to her confidence, dignity and well-being.” How amazing is that?

Another nurse working at Sandridge House speaks about her experience with memory boxes

“We have had great response from our residents themselves as well as their relatives. I am in the Activities Department and often use memory boxes as a reminiscing aid as well as the residents looking at them of their own accord when they enter or leave their bedrooms. They are a great way to display pictures from the past or present and have enough room in them to place any special knick-knacks or treasured possessions.”


Here you see Jean’s memory box placed outside her front door. Bet you can’t guess what Jean’s favourite colour is!

These extraordinary boxes are practical and attractive tools providing numerous benefits including:

1. Improving environmental navigation and orientation.
2. Stimulating engaging conversations.
3. Providing care givers with valuable insight into an individual’s life history.
4. Reinforcing confidence through the treasured personal possessions they contain.
5. Creating an attractive point of interest.

Memory boxes provide great opportunities for meaningful activity when they are brought to life together as a project with ladies and gents, their loved ones and carers all having valuable contribution to help capture the most important parts of lives.

Doris was a florist who loved her family and doing jigsaws. ❤️

We would love to hear your stories, and get pictures, of how memory boxes have improved the lives of the ladies and gents you support. Please leave your comments below.

Not using memory boxes yet? We recommend investing in a memory box for anyone who is living with a dementia and they are particularly useful for people who are moving into or have recently moved into a care home, to help them immediately establish a valuable landmark in their new home and to quickly build rapport with new carers.

Why not check out our range of beautifully crafted wooden memory boxes – available in beech, cherry and oak, More information about these and our other reminiscence aids can be found on our website.

Finally, what would you put in your own memory box and why?



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Customer Testimonials

“We’ve built a strong working relationship with Hcsuk over many years, having used them to source, install and service our medical training equipment. We have always found the team very professional, helpful, and well-organised. We’d like to give a particular shout out to Phil, the technician / engineer who has been the consistent friendly face visiting our business to inspect and test our mobility hoists every 6 months. Thank you for all your support and advice.”

P. B. (Care Manager), Blue Bird Care Ltd

You are part of a great company, if we can help you grow by contracting you out to our sites its good for you, but it’s great for us because your service is fantastic, very efficient, everyone within Hcsuk is super helpful in answering queries and every time we’ve had an issue, Hcsuk has always been there to solve the problem almost immediately, which is fantastic.

Leicestershire County Council

Truly exceptional levels of customer service, the best I have experienced for many years. Very helpful staff made follow up calls to ask how the equipment was performing and supplied extra user instructions to supplement the manufacturers manual. I would not hesitate to order from this company again.

Savills Estate Agents

We would just like to pass on our thanks for all of your help with our orders and would be pleased if you would also pass on our thanks to the manufacturers for being so accommodating in meeting our requirements. We have found everyone very helpful.

Lincs Partnership NHS Foundation Trust

Since I set up the account for Hcsuk over 18 months ago I have found them to be an excellent advocate of our products. They have been willing to learn about the technical and servicing elements to our hoists and the sales staff have really taken on board and proactively promoted our range where possible. I feel that as a company Hcsuk have got the desire and right people in place for growing in this competitive industry. They seem to push themselves to go that little bit further and offer that little bit more to stand out from the rest. May our relationship continue going from strength to strength.

Joerns Healthcare

As a care home manager I have used Hcsuk for my supplies for the last 20 years in two homes. I have always found them to be helpful and reliable. Their products are of the highest standards, they are able to source anything. The delivery service is prompt and regular so I do not have to keep large amounts of stock. They supply extra services such as servicing and repairs which are done efficiently, and training in COSHH. The reps are pleasant and helpful bringing new products to my attention but are never ”pushy”. Aftercare is good, any problems soon sorted. I would recommend them highly and would not think of using anyone else.

Littleover Nursing Home

HPC have supplied Hcsuk (Health Care Services Ltd) for well over a decade now and we would consider them to be a high quality and professional business run in an organised and progressive manor. We do not rank our customers or have a preferred customer status but if we were to introduce such a scheme I can confirm that Hcsuk would easily make such a grade.

HPC Healthline

As a manufacturer we look for key values in a distributor some of these include honesty, reliability, commitment and reputation. Hcsuk carry all of these and many more. With a twenty plus year working relationship we now place Jo and the team at the top of our distributor list. I have no hesitation in recommending Hcsuk to any prospective manufacturer or customer and wish Jo and the team all the best for the future.

Cleenol Group Ltd

It is brilliant that we are able to ring Health Care Services and that you will go the extra mile to get us the stock we need as soon as possible.

Rykneld View Nursing Home

Just to say a huge thankyou to you and your fantastic team, and I mean that from the Heart. I have never before experienced such a person centred company.

Hampton Grange Nursing Home

What I like about working with Health Care Services is the relationship we have built up and the personal service. The homes report that you always deliver on time, the quality is consistantly good and the prices competitive. Your team members are always willing to go that extra mile for us and if ever we have an issue there is always someone there to save the day.

Eastgate Care

VAT Relief Information

Conditions for VAT relief for disabled people

Some of the products which can be purchased from the Hcsuk website are available for an eligible person to purchase without paying VAT on them. HM Revenue and Customs sets out the conditions when equipment for disabled people might be free of VAT and how to claim exemption from paying VAT on these products.

Products a can only be exempt from VAT when all the following conditions are met:

  1. The customer is eligible to purchase supplies at the zero rate
  2. The goods are for the personal or domestic use of the customer
  3. The goods and services are eligible to be supplied at the zero rate

A more detailed explanation of each of these conditions is given below, but you should visit the HM Revenue and Customs Website to fully understand the conditions

The product must be being purchased for someone who is chronically ill or disabled.

A person is ‘chronically sick or disabled’ if he/she is a person:

It does not include a frail elderly person who is otherwise able-bodied or any person who is only temporarily disabled or incapacitated, such as with a broken limb.

‘personal or domestic’ use means that the supply must be made available specifically for the use of an eligible individual.

You don’t have to physically buy the goods in person. If your parent, guardian or wife or husband buys the goods and services for you, then you won’t be charged VAT.

What counts as personal or domestic use?

Personal or domestic use means that the goods or services are supplied for your own private use, rather than for business purposes. Also, the goods or services must be just for your own use – not for use by anyone else, or chronically sick or disabled people in general. However, if you and your partner are both chronically sick or disabled and you buy goods or services for both of you to use, then you won’t have to pay VAT.

Products which are offered for sale on this website which qualify for VAT relief to be claimed for an eligible person.

The products which can be bought without paying VAT are:

Only the products on our site carrying the VAT exemption price (the smaller price marked ex VAT) are eligible to be purchased this way and you must tick the box on the basket page indicating that you wish to claim VAT exemption on the items in your basket that are eligible for VAT relief.

How to claim

On the my basket page of this website a link to the online declaration form is provided if the basket contains a product that qualifies for VAT relief. You must tick the box to state you wish to claim VAT relief on the eligible product and complete in full the reason by which you are ‘chronically sick or disabled’ and name and address of the claimant. If possible the person making the claim should complete this form, but a family member, carer or medical professional may complete the form on the claimants behalf. To submit the claim and receive the VAT relief, click the ‘Submit VAT Relief Claim’ button before proceeding to the checkout.

Please note that all orders submitted with a VAT relief claim form completed are checked before the order is processed.

It is necessary to complete a separate claim form each time a qualifying product is purchased from Hcsuk.


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