You can trust us to serve you with honesty and transparency. We work to an industry code of conduct governed by Trading Standards
We use our 30 year industry knowledge and personal experience to help you find the right product solutions to improve safety, comfort and independence for your loved ones
Our caring, helpful and responsive team are highly experienced and trained to give you honest and professional advice
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Helping you to improve safety, independence and dignity for the people you support.
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Health Care Servicing
Helping you to create safer and complaint care environments.
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Are you supporting and caring for a family member or loved one at home?

If so, we would like you to know that we understand the challenges that you face and that you’re not alone. You may feel overwhelmed, frustrated, exhausted and you don’t know where to turn for help and support.

Through our retail division Hcsuk Mobility, we have been helping people just like you to care for their loved ones, for over 30 years, by providing a friendly face, a listening ear, trusted advice and daily living aids to make life easier.

Our MD Jo Bonser, and other team members have very personal experience too, having helped to take care and support parents with a diagnosis of dementia, and other conditions, at home, for over 6 years.

Jo made it her mission to research the best solutions to improve and enhance the quality of her Mum’s life at home, and understands and can empathise with the challenges which you face.

Jo tells us:
‘Knowing where to turn to for help and advice and who to trust can be daunting when people are on a journey of caring for loved ones at home. When you can speak to people who have experience of what you’re facing, it can be very helpful and comforting. As a family we were able to achieve some amazing results with my Mum which greatly improved her quality of life, and now I want to share this, in a positive way with others, who are caring for loved ones at home, to enable them to experience more independent and dignified lives’.

You can be assured that our products have been carefully researched and tested and have to pass the acid test question. Would this be good enough for my Mum?

How we can help you

We work with complete INTEGRITY so you can trust us.

We provide confidence for our customers that we will work with you to help you find the best solutions for you in a relaxed and no pressure environment. We can guide you through professional product assessments to ensure the products you select are exactly right for your loved ones, for now and for their future independence needs.

We offer you professional and sound ADVICE.

We can help you make informed choices on the right product solutions for your loved one’s home across a broad range, from medical supplies, mobility solutions, furniture and bedding requirements to engaging activities, nutrition and hygiene.

Discover the 5 key criteria that guide Hcsuk in understanding empathy and how it has shaped their business.

Caring for a loved one at home

  • A retail outlet with friendly and knowledgeable staff, where products can be viewed with professional demonstrations, and solutions discussed for your needs.
  • We can come to you too – home visits and assessments can be arranged to suit you.
  • Mail order catalogue, with delivery to your home address.
  • A service and repair division to take care of all of your mobility and handling equipment including hoists, wheelchairs, slings and mobility scooters.
  • With the vast library of resources we’ve built up here on our website, you’ll be able to find helpful advice, support, information and product solutions you need to help you give your loved ones the best quality of life possible.

Watch our video and learn about the mobility store

With this knowledge, we are confident in our product solutions and educational guidance, to help you gain the information you need when caring for a loved one.

Knowledge Centre
Dignified Dining Solutions
Hcsuk’s Dignified Dining Solutions Guide has been created to equip you with a range of fully integrated solutions designed to help you to improve your dining experience for people you support who are living with dementia.
Complete Mattress Decontamination Guide E-book
Your essential best practice guide for mattress decontamination in care homes
Servicing Brochure
As people with Dysphagia have a higher risk of malnutrition, it is absolutely vital that they receive a good variety of tasty, nutritious and visually appealing meals. Hcsuk’s Jo Bonser investigates.
View More

But don’t just take our word for it...

I just wanted to take this opportunity to say thank you for an excellent service we received when we had our hoist, hoist slings and weight chair serviced. The gentleman who came was very polite and friendly with a professional manner. The reason we choose Hcsuk was we have always received excellent service from you and always received a friendly response when we contact any member of your team.
Joanne Cobb
Care Service & Support Manager at Beaumond House Hospice, Newark
We’ve built a strong working relationship with Hcsuk over many years, having used them to source, install and service our medical training equipment.  We have always found the team very professional, helpful, and well-organised. We’d like to give a particular shout out to Phil, the technician / engineer who has been the consistent friendly face visiting our business to inspect and test our mobility hoists every 6 months. Thank you for all your support and advice.
Peter B
Care Manager at Blue Bird Care Ltd

Read our trustpilot reviews
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Customer Testimonials

“We’ve built a strong working relationship with Hcsuk over many years, having used them to source, install and service our medical training equipment. We have always found the team very professional, helpful, and well-organised. We’d like to give a particular shout out to Phil, the technician / engineer who has been the consistent friendly face visiting our business to inspect and test our mobility hoists every 6 months. Thank you for all your support and advice.”

P. B. (Care Manager), Blue Bird Care Ltd

You are part of a great company, if we can help you grow by contracting you out to our sites its good for you, but it’s great for us because your service is fantastic, very efficient, everyone within Hcsuk is super helpful in answering queries and every time we’ve had an issue, Hcsuk has always been there to solve the problem almost immediately, which is fantastic.

Leicestershire County Council

Truly exceptional levels of customer service, the best I have experienced for many years. Very helpful staff made follow up calls to ask how the equipment was performing and supplied extra user instructions to supplement the manufacturers manual. I would not hesitate to order from this company again.

Savills Estate Agents

We would just like to pass on our thanks for all of your help with our orders and would be pleased if you would also pass on our thanks to the manufacturers for being so accommodating in meeting our requirements. We have found everyone very helpful.

Lincs Partnership NHS Foundation Trust

Since I set up the account for Hcsuk over 18 months ago I have found them to be an excellent advocate of our products. They have been willing to learn about the technical and servicing elements to our hoists and the sales staff have really taken on board and proactively promoted our range where possible. I feel that as a company Hcsuk have got the desire and right people in place for growing in this competitive industry. They seem to push themselves to go that little bit further and offer that little bit more to stand out from the rest. May our relationship continue going from strength to strength.

Joerns Healthcare

As a care home manager I have used Hcsuk for my supplies for the last 20 years in two homes. I have always found them to be helpful and reliable. Their products are of the highest standards, they are able to source anything. The delivery service is prompt and regular so I do not have to keep large amounts of stock. They supply extra services such as servicing and repairs which are done efficiently, and training in COSHH. The reps are pleasant and helpful bringing new products to my attention but are never ”pushy”. Aftercare is good, any problems soon sorted. I would recommend them highly and would not think of using anyone else.

Littleover Nursing Home

HPC have supplied Hcsuk (Health Care Services Ltd) for well over a decade now and we would consider them to be a high quality and professional business run in an organised and progressive manor. We do not rank our customers or have a preferred customer status but if we were to introduce such a scheme I can confirm that Hcsuk would easily make such a grade.

HPC Healthline

As a manufacturer we look for key values in a distributor some of these include honesty, reliability, commitment and reputation. Hcsuk carry all of these and many more. With a twenty plus year working relationship we now place Jo and the team at the top of our distributor list. I have no hesitation in recommending Hcsuk to any prospective manufacturer or customer and wish Jo and the team all the best for the future.

Cleenol Group Ltd

It is brilliant that we are able to ring Health Care Services and that you will go the extra mile to get us the stock we need as soon as possible.

Rykneld View Nursing Home

Just to say a huge thankyou to you and your fantastic team, and I mean that from the Heart. I have never before experienced such a person centred company.

Hampton Grange Nursing Home

What I like about working with Health Care Services is the relationship we have built up and the personal service. The homes report that you always deliver on time, the quality is consistantly good and the prices competitive. Your team members are always willing to go that extra mile for us and if ever we have an issue there is always someone there to save the day.

Eastgate Care

VAT Relief Information

Conditions for VAT relief for disabled people

Some of the products which can be purchased from the Hcsuk website are available for an eligible person to purchase without paying VAT on them. HM Revenue and Customs sets out the conditions when equipment for disabled people might be free of VAT and how to claim exemption from paying VAT on these products.

Products a can only be exempt from VAT when all the following conditions are met:

  1. The customer is eligible to purchase supplies at the zero rate
  2. The goods are for the personal or domestic use of the customer
  3. The goods and services are eligible to be supplied at the zero rate

A more detailed explanation of each of these conditions is given below, but you should visit the HM Revenue and Customs Website to fully understand the conditions

The product must be being purchased for someone who is chronically ill or disabled.

A person is ‘chronically sick or disabled’ if he/she is a person:

It does not include a frail elderly person who is otherwise able-bodied or any person who is only temporarily disabled or incapacitated, such as with a broken limb.

‘personal or domestic’ use means that the supply must be made available specifically for the use of an eligible individual.

You don’t have to physically buy the goods in person. If your parent, guardian or wife or husband buys the goods and services for you, then you won’t be charged VAT.

What counts as personal or domestic use?

Personal or domestic use means that the goods or services are supplied for your own private use, rather than for business purposes. Also, the goods or services must be just for your own use – not for use by anyone else, or chronically sick or disabled people in general. However, if you and your partner are both chronically sick or disabled and you buy goods or services for both of you to use, then you won’t have to pay VAT.

Products which are offered for sale on this website which qualify for VAT relief to be claimed for an eligible person.

The products which can be bought without paying VAT are:

Only the products on our site carrying the VAT exemption price (the smaller price marked ex VAT) are eligible to be purchased this way and you must tick the box on the basket page indicating that you wish to claim VAT exemption on the items in your basket that are eligible for VAT relief.

How to claim

On the my basket page of this website a link to the online declaration form is provided if the basket contains a product that qualifies for VAT relief. You must tick the box to state you wish to claim VAT relief on the eligible product and complete in full the reason by which you are ‘chronically sick or disabled’ and name and address of the claimant. If possible the person making the claim should complete this form, but a family member, carer or medical professional may complete the form on the claimants behalf. To submit the claim and receive the VAT relief, click the ‘Submit VAT Relief Claim’ button before proceeding to the checkout.

Please note that all orders submitted with a VAT relief claim form completed are checked before the order is processed.

It is necessary to complete a separate claim form each time a qualifying product is purchased from Hcsuk.


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