Do you feel passionate about helping to improve the quality of peoples’ lives?
Do you currently, or have you had experience of working in a care environment?
Can you empathise with the challenges care providers and managers face striving to deliver the best possible outcomes for the ladies and gents they support whilst working towards improving compliance and CQC ratings?
Do you also possess effective sales skills to help generate growth in revenue and profitability for your organisation?
Are you looking for a new, exciting and unique challenge and are based in or around the East Midlands area?
If you can answer yes to these questions, then we have a highly rewarding customer focused role for you.
Here at Hcsuk, we specialise in partnering with care homes to:
Provide empathy, honest advice, a professional service and to deliver a complete package of innovative, quality and fit for purpose industry standard product solutions and services which are handpicked to help to improve the comfort, safety, dignity, independence and health and wellbeing of the ladies and gents they support.
And to add relevant value to our customers in all that we do, to enable them to also improve their standards and this includes sharing our 30 year industry knowledge and experience through best practice guides, audits, bespoke and individual and bespoke equipment assessments, hosting workshops on key topics with industry professionals and much much more!
We are looking for a special someone to join our close knit team based in or around the East Midlands. We are proud to have established an excellent reputation in the industry and enjoy strong relationships with our current customers, so we need someone who can nurture and grow these relationships by taking better care of and supporting them to ensure they are receiving the high levels of customer service we pride ourselves on.
Also to identify new potential opportunities for new business with prospects, contacts and past customers and follow up leads generated by our active and innovative marketing campaigns to further grow our business.
Skills and experience
We are looking for someone who has experience of working in care, and has walked a mile in our customers’ shoes because we firmly believe that the empathy they will be able to bring to the role will massively impact the quality of the relationships we are able to build.
We are not here just to sell a product, we want to get under the skin of our customers and demonstrate real understanding of the environment, their challenges, and what is their reality. Only then can we understand how best we can serve them.
A good knowledge and understanding of the main symptom of conditions people in care homes are living with ie Dementia, stroke, MS, MND, end of life, Dysphagia, Parkinson’s, Huntingdon’s is desirable, and the ability to identify which product solutions we provide can have a positive impact on quality of life. Also prior knowledge and understanding of CQC’s KLOE’s is desired.
Candidates need to be computer-literate, must be willing to work in a field-based environment, staying away overnight on occasion. Applicants must hold a full driving licence.
We are looking for someone who:
- Has a genuine passion to make a difference to peoples’ lives
- Empathy both for those who work in care and the ladies and gents they support living with different conditions.
- Takes pride in the quality of the work they do
- Is professional, personable and approachable
- Possesses a good sense of humour
- Is reliable and dependable
- Is enthusiastic and hard working/committed
- Good presentation skills
- Is self-motivated, organised and resourceful
- Has good listening and communication skills (written and verbal)
- Can solve problems
The way we work
We look for people with skill and aptitude, and work with them to help them learn and apply knowledge. Our company has a friendly working environment, providing every opportunity to excel and being part of a small team you have a voice and can influence changes to how we do things. We also provide support for any member of staff who wants to further themselves through further education.
Benefits and Bonus
- A competitive (benchmarked) salary
- Company pension scheme
- Company bonus scheme
- 23 days holiday + bank holidays
- A positive, supportive and nurturing working environment
- Company car
- Mobile phone
- Ongoing training and development opportunities
If you would like to apply for this exciting and innovative role please send your current CV including a covering letter detailing why you would like us to consider you for this role to our General Manager Lisa Slater at [email protected]