Due to Covid-19 restrictions, our mobility shop is closed for onsite purchasing, however you can still place orders through our website portal or via click and collect. 

Our Team

  • Our Servicing Super Heroes Come To The Rescue Again!

    Our servicing superheroes Phil and Rachel recently came to the rescue of one of our valued customers, when his rise and recline chair stopped working and due to their speedy and efficient teamwork, were able to get it back up and running the very same day! Needless to say our customer was delighted and sent us this lovely testimonial and a box of chocolates to say thanks!

    To Phil & Rachel, thank you to you both for coming to our rescue. We are relieved that the chair could be revived and we can enjoy some socially distancing fresh air together. Phil - you are no.1 in our eyes, nothing is too much trouble and you check everything to such a high standard. Thank you both! – LR

    Our intrepid engineer Phil, tells us the story:

    We had an urgent call out from our customer L, whose husband  A’s rise and recline chair had developed an issue when reclining.  At the time, A was reliant on his chair due to a leg injury he’d sustained following a nasty fall, and was having continuous nursing home visits to keep infection under control.  He really needed the use of his chair to aid his recovery,  to raise his lower body up to help alleviate the pressures of the injury and to help him relax during his day-to-day living at home.

    As a company, we were already familiar with the couple, due to me having serviced his rise and recline chair and also his power chair, with the previous company that I worked for, and they were more than happy that I’d joined Hcsuk, as we are local to them and they already were customers for other independent living aids they needed.

    On arrival I found A seated on a low sofa with his leg up which wasn’t ideal at all, so it was imperative that the chair was either, at best repaired, or replaced as fast as possible, due to his needs.

    I proceeded to test all the chair functions and it transpired that the main lifting actuator lower mounting lug had sheared out of its socket and was irreparable.  We discussed the possible options of either:

    1. sourcing a replacement actuator or
    2. a new replacement chair, which would have had to been a made to measure, due to A’s needs and which would have taken up to 8 weeks to be manufactured, which could have been detrimental to A’s recovery process.

    So we decided that the first plan of attack for speed of getting A back into his chair to aid with his continuing recovery, would be a replacement actuator. This would be a more cost-effective solution for our valued customer, which is a priority for us as a company -  to always aim to get the best possible outcome for our customer with the most financially viable cost and timeframe option for all concerned especially in these circumstances.

    A call into the office to check stock availability resulted in discovering we had a replacement actuator in stock, which was very fortuitous indeed and enabled me to go back out to our customer that same day to get A’s chair fully working, installing the actuator and then testing all the other chair functions, frame and fittings to check they were all in safe working order.

    Personally, I got great job satisfaction knowing that I’d been able to assist L and A in a swift and efficient repair service and more importantly, we as a company had saved them from having to dig deep financially to replace the chair with a new one.

    I left the couple with A back in his trusty chair and them both very happy with a job speedily done and they said they’d be in touch come the time a new chair was being considered.

    All in all, a great conclusion.

    How can we help you with your servicing and maintenance requirements?

    Download our brand new hot off the press brochure "Helping you to create safer care environments" here!

    TESTIMONIAL

    I just wanted to take this opportunity to say thank you for an excellent service we received when we had our hoist, hoist slings and weight chair scales serviced. The gentleman who came was very polite and friendly with a professional manner. The reason we choose HCSuk is that we have always received excellent service from you and always received a friendly response when we contact any member of your team.

    Stanton Manor Residential Home Manager

    If you would like any further information, get in touch with us, we'd love to hear from you!

    Get in touch

  • What Hcsuk is doing to help our customers through these uncertain times of Brexit.

    Whilst we acknowledge that there is still a lot of uncertainty around Brexit and the outcome is far from decided, here at Hcsuk we have plans in place to mitigate any risk in our supply chain.

    Several of our customers have asked us to share our strategy to give them confidence and trust in us as a responsible and responsive supply partner. We wanted to share this with all of our customers so that you understand and have the confidence that this is something we have thought about, considered and taken appropriate action where possible, to ensure that there is minimal disruption to your businesses.

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  • How one Hcsuk customer helped us to start up our business and this year we both celebrate our 30th anniversaries.

    I never tire of telling our story of how Hcsuk began, when asked, as it goes to show how great things can begin with simple conversations.

    Last week, I thoroughly enjoyed reminiscing with Anita Astle, proprietor of outstanding local care home Wren Hall, about our 30 year journey together in the care sector and how she helped to get us started.

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  • Exciting news! Introducing our new Healthcare Solutions Manager to you

    I am thrilled and delighted to announce that we have a brand new member of the Hcsuk team on board, Lucy Lynch, who started with us on Monday as our new Healthcare Solutions Manager.
     
    And here is Lucy providing a snapshot introduction for you:
     
    Hi, I’m Lucy and I’m excited to have been offered the opportunity to work within such a passionate and reputable company within the care industry. My passion for working in the care industry began when I cared for my Nan at the end of her life. I went on to gain 5 years experience working in care homes, starting as a Care Assistant, progressing to Senior Carer and then Deputy Manager, and achieving a Level 3 Diploma in Health and Social Care, NCFE Level 3 End of Life and NCFE Level 2 Safe Handling of Medication. I have also worked in management within a Private Ambulance Service and managed a project to improve CQC compliance, whilst ensuring the needs of the patients were at the forefront.
     
    Most recently I worked as a Branch Manager for a healthcare recruitment agency ensuring that the Nurses and Care assistants we supplied were of the best quality. I worked closely with Care Home Managers to ensure that we were supplying them with the most caring and qualified staff members.
     
    I enjoy working with a wide variety of people to achieve a common goal efficiently and realistically, and I’m looking forward to meeting our customers and being able to offer effective solutions for all your healthcare needs.
     
    When I’m not working I am a dog lover with a British Bulldog called Peggy, and I also enjoy reading factual based books and paranormal adventures!’
     
    It has been my vision for the last 12 months to expand our team with someone with Lucy’s skills and experience, someone who has experience of working in care, and has walked a mile in our customers’ shoes because I firmly believe that the empathy Lucy will be able to bring to her new role will add immeasurable value to our customers and impact the quality of the relationships we are able to build. In Lucy, we believe we have found someone who is able to truly empathise with the challenges care providers and managers face as they strive to deliver the best possible outcomes for the ladies and gents they support, whilst working towards improving compliance and CQC ratings
     
    Here at Hcsuk, we specialise in partnering with care homes to:
     
    Provide empathy, honest advice, a professional service and to deliver a complete package of innovative, quality and fit for purpose industry standard product solutions and services which are handpicked to help to improve the comfort, safety, dignity, independence and health and wellbeing of the ladies and gents you support.
     
    And we aim to add relevant value to our customers in all that we do, to enable you to also improve your standards and this includes sharing our 30 year industry knowledge and experience through best practice guides, audits, bespoke and individual equipment assessments, hosting workshops on key topics with industry professionals and much much more!
     
    We are proud to have established an excellent reputation in the industry and enjoy strong and loyal relationships with our current customers, and Lucy will be here to nurture these relationships, by dedicating herself to take care of and support you, to ensure you are receiving the high levels of customer service we pride ourselves on.
     
    We are not here just to sell a product, we want to get under the skin of our customers and demonstrate real understanding of the environment, your challenges, and what is your reality. Only then can we understand how best we can serve you.
     
    Lucy has good knowledge and understanding of the main symptom of conditions people in care homes are living with ie Dementia, stroke, MS, MND, end of life, Dysphagia, Parkinson’s, Huntingdon’s and will be able to advise on and recommend fit for purpose product solutions we provide which can have a positive impact on the quality of life for the ladies and gents you support.
     
    Lucy’s prior knowledge and understanding of CQC’s KLOE’s we believe will also be key to how what we do can help to impact positive ratings for our customers.
     
    As well as her experience, Lucy also
     
    Has a genuine passion to make a difference to peoples’ lives
     
    Can demonstrate empathy both for those of you who work in care, and the ladies and gents yo support, living with different conditions.
     
    Takes pride in the quality of the work she does
    Is professional, personable and approachable
    Possesses a good sense of humour
    Is reliable and dependable
    Is enthusiastic, hard working and committed.
    Has good listening and communication skills
    Is a good problem solver
     
    Lucy will be starting to venture out very soon to meet you all and has a new, exciting and innovative product she will be talking to you about, to help you improve your residents’ safety and reduce the risks of choking.
     
    If you have any questions, enquiries or anything Lucy can help you with right now, then please don’t hesitate to contact her on her mobile number: 07968 994660, direct dial 01773 532586 or by email [email protected] Otherwise Lucy looks forward to meeting you all soon.

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  • Discover which 5 positive outcomes for loved ones help shape Hcsuk.

    In this very short video Jo talks about how having her own Mum at home aged 98, living with vascular dementia helps her to shape the business with real empathy.

  • Are you that special, wear your heart on your sleeve kind of person we’re looking for?

    Do you feel passionate about helping to improve the quality of peoples’ lives?

    Do you currently, or have you had experience of working in a care environment?

    Can you empathise with the challenges care providers and managers face striving to deliver the best possible outcomes for the ladies and gents they support whilst working towards improving compliance and CQC ratings?

    Do you also possess effective sales skills to help generate growth in revenue and profitability for your organisation?

    Are you looking for a new, exciting and unique challenge and are based in or around the East Midlands area?

    If you can answer yes to these questions, then we have a highly rewarding customer focused role for you.
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  • I’m back! A BIG thank you, and some exciting news on Hcsuk’s future

    Hello friends,

    I wanted to take a moment to thank you all for your warm wishes for my recovery and notes to say that you’ve missed me, and to let you all know that I’m now back! (Just like The Terminator!)

    After a very hectic few years, where I have been extremely ‘hands on’ in the business, I took some much needed time out for some “R and R” for me, which has given me time to reflect on both my needs and the needs of the business moving forward. It also gave me time to cook, decorate, garden, learn to arrange flowers and join a choir!

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  • Meet Mukesh and All the Latest from Health Care Services HQ!

    We do hope that you and all those in your care are well and looking forward to spring now the days are a little lighter and brighter. Today we wanted to share a few pieces of news from Hcsuk HQ.

    Meet Mukesh!

    Mukesh Dhunna is our new Sales Manager, he is busy out and about coming to meet a lot of you over the next few weeks and months. Mukesh comes with a wealth of experience helping clients find the products that are right for them. He has a particular interest in skin care, so please feel free to ask him your questions and we will all work together to help you find the perfect solutions for those in your care.

    Here's Mukesh with your delivery driver Pete, more about Pete later!

    Pete and Mukesh out and about recently!

    Technology in Healthcare

    If you've been keeping an eye on the latest healthcare news then you will probably have heard about the Topol Review, Preparing the Healthcare workforce to deliver the digital future. Technology is already part of how we care for our residents, with wearable devices which are used to alert help when someone falls, to pressure sensors in beds and even the digital thermometer! There will be more technology to come and we are excited to see how it can enable carers, care managers, and the care homes in which residents live to provide better levels of care and quality of life. We will be watching!

     

    And finally today ...

    If you haven't met Pete (he's in the picture above) yet but you plan on visiting us at HQ in the near future, we recommend you come on a Friday. Pete is very conscientious and cleans his van every Friday, so that he knows on Monday morning, he is all ready to go and his van is a sparkling representation of the company.

    As one lucky visitor found out recently, if you happen to park in just the right spot on a Friday, Pete will even give your car a little wash and pamper too. What a superstar!

     

    That's it for now but we will be in touch soon with more news from Hcs HQ! Remember we are here to answer any questions and queries you may have on 01773 713713 and the website with a huge range of products solutions is at www.hcsuk.co.uk 

  • Our servicing superheros have certainly impressed Jeff!

    Jeff Dennis, the maintenance manager at Woodleigh Care Group in Mansfield explains why he uses Health Care Services for his equipment servicing.

    To book your complimentary equipment audit, head over here

     

  • UPDATE!! The Health Care Extreme Makeover - Home Edition!

    We know you've all been keenly waiting to hear the news from Red Rose about their brilliant refurbishment project and here's the latest update. As you can see, there is a lot of work going into this project and we know it will help to make a huge difference in end of life care for many people and their loved ones.

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