Our Servicing Super Heroes Come To The Rescue Again!

Our servicing superheroes Phil and Rachel recently came to the rescue of one of our valued customers, when his rise and recline chair stopped working and due to their speedy and efficient teamwork, were able to get it back up and running the very same day! Needless to say our customer was delighted and sent us this lovely testimonial and a box of chocolates to say thanks!

To Phil & Rachel, thank you to you both for coming to our rescue. We are relieved that the chair could be revived and we can enjoy some socially distancing fresh air together. Phil – you are no.1 in our eyes, nothing is too much trouble and you check everything to such a high standard. Thank you both! – LR

Our intrepid engineer Phil, tells us the story:

We had an urgent call out from our customer L, whose husband A’s rise and recline chair had developed an issue when reclining. At the time, A was reliant on his chair due to a leg injury he’d sustained following a nasty fall, and was having continuous nursing home visits to keep infection under control. He really needed the use of his chair to aid his recovery, to raise his lower body up to help alleviate the pressures of the injury and to help him relax during his day-to-day living at home.

As a company, we were already familiar with the couple, due to me having serviced his rise and recline chair and also his power chair, with the previous company that I worked for, and they were more than happy that I’d joined Hcsuk, as we are local to them and they already were customers for other independent living aids they needed.

On arrival I found A seated on a low sofa with his leg up which wasn’t ideal at all, so it was imperative that the chair was either, at best repaired, or replaced as fast as possible, due to his needs.

I proceeded to test all the chair functions and it transpired that the main lifting actuator lower mounting lug had sheared out of its socket and was irreparable. We discussed the possible options of either:

  1. sourcing a replacement actuator or
  2. a new replacement chair, which would have had to been a made to measure, due to A’s needs and which would have taken up to 8 weeks to be manufactured, which could have been detrimental to A’s recovery process.

So we decided that the first plan of attack for speed of getting A back into his chair to aid with his continuing recovery, would be a replacement actuator. This would be a more cost-effective solution for our valued customer, which is a priority for us as a company – to always aim to get the best possible outcome for our customer with the most financially viable cost and timeframe option for all concerned especially in these circumstances.

A call into the office to check stock availability resulted in discovering we had a replacement actuator in stock, which was very fortuitous indeed and enabled me to go back out to our customer that same day to get A’s chair fully working, installing the actuator and then testing all the other chair functions, frame and fittings to check they were all in safe working order.

Personally, I got great job satisfaction knowing that I’d been able to assist L and A in a swift and efficient repair service and more importantly, we as a company had saved them from having to dig deep financially to replace the chair with a new one.

I left the couple with A back in his trusty chair and them both very happy with a job speedily done and they said they’d be in touch come the time a new chair was being considered.

All in all, a great conclusion.

How can we help you with your servicing and maintenance requirements?

Download our brand new, hot off the press “Care Equipment Servicing and Maintenance Guide” below!

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TESTIMONIAL

 

I just wanted to take this opportunity to say thank you for an excellent service we received when we had our hoist, hoist slings and weight chair scales serviced. The gentleman who came was very polite and friendly with a professional manner. The reason we choose HCSuk is that we have always received excellent service from you and always received a friendly response when we contact any member of your team.

Stanton Manor Residential Home Manager

If you would like any further information, get in touch with us, we’d love to hear from you!

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Customer Testimonials

“We’ve built a strong working relationship with Hcsuk over many years, having used them to source, install and service our medical training equipment. We have always found the team very professional, helpful, and well-organised. We’d like to give a particular shout out to Phil, the technician / engineer who has been the consistent friendly face visiting our business to inspect and test our mobility hoists every 6 months. Thank you for all your support and advice.”

P. B. (Care Manager), Blue Bird Care Ltd

You are part of a great company, if we can help you grow by contracting you out to our sites its good for you, but it’s great for us because your service is fantastic, very efficient, everyone within Hcsuk is super helpful in answering queries and every time we’ve had an issue, Hcsuk has always been there to solve the problem almost immediately, which is fantastic.

Leicestershire County Council

Truly exceptional levels of customer service, the best I have experienced for many years. Very helpful staff made follow up calls to ask how the equipment was performing and supplied extra user instructions to supplement the manufacturers manual. I would not hesitate to order from this company again.

Savills Estate Agents

We would just like to pass on our thanks for all of your help with our orders and would be pleased if you would also pass on our thanks to the manufacturers for being so accommodating in meeting our requirements. We have found everyone very helpful.

Lincs Partnership NHS Foundation Trust

Since I set up the account for Hcsuk over 18 months ago I have found them to be an excellent advocate of our products. They have been willing to learn about the technical and servicing elements to our hoists and the sales staff have really taken on board and proactively promoted our range where possible. I feel that as a company Hcsuk have got the desire and right people in place for growing in this competitive industry. They seem to push themselves to go that little bit further and offer that little bit more to stand out from the rest. May our relationship continue going from strength to strength.

Joerns Healthcare

As a care home manager I have used Hcsuk for my supplies for the last 20 years in two homes. I have always found them to be helpful and reliable. Their products are of the highest standards, they are able to source anything. The delivery service is prompt and regular so I do not have to keep large amounts of stock. They supply extra services such as servicing and repairs which are done efficiently, and training in COSHH. The reps are pleasant and helpful bringing new products to my attention but are never ”pushy”. Aftercare is good, any problems soon sorted. I would recommend them highly and would not think of using anyone else.

Littleover Nursing Home

HPC have supplied Hcsuk (Health Care Services Ltd) for well over a decade now and we would consider them to be a high quality and professional business run in an organised and progressive manor. We do not rank our customers or have a preferred customer status but if we were to introduce such a scheme I can confirm that Hcsuk would easily make such a grade.

HPC Healthline

As a manufacturer we look for key values in a distributor some of these include honesty, reliability, commitment and reputation. Hcsuk carry all of these and many more. With a twenty plus year working relationship we now place Jo and the team at the top of our distributor list. I have no hesitation in recommending Hcsuk to any prospective manufacturer or customer and wish Jo and the team all the best for the future.

Cleenol Group Ltd

It is brilliant that we are able to ring Health Care Services and that you will go the extra mile to get us the stock we need as soon as possible.

Rykneld View Nursing Home

Just to say a huge thankyou to you and your fantastic team, and I mean that from the Heart. I have never before experienced such a person centred company.

Hampton Grange Nursing Home

What I like about working with Health Care Services is the relationship we have built up and the personal service. The homes report that you always deliver on time, the quality is consistantly good and the prices competitive. Your team members are always willing to go that extra mile for us and if ever we have an issue there is always someone there to save the day.

Eastgate Care

VAT Relief Information

Conditions for VAT relief for disabled people

Some of the products which can be purchased from the Hcsuk website are available for an eligible person to purchase without paying VAT on them. HM Revenue and Customs sets out the conditions when equipment for disabled people might be free of VAT and how to claim exemption from paying VAT on these products.

Products a can only be exempt from VAT when all the following conditions are met:

  1. The customer is eligible to purchase supplies at the zero rate
  2. The goods are for the personal or domestic use of the customer
  3. The goods and services are eligible to be supplied at the zero rate

A more detailed explanation of each of these conditions is given below, but you should visit the HM Revenue and Customs Website to fully understand the conditions

The product must be being purchased for someone who is chronically ill or disabled.

A person is ‘chronically sick or disabled’ if he/she is a person:

It does not include a frail elderly person who is otherwise able-bodied or any person who is only temporarily disabled or incapacitated, such as with a broken limb.

‘personal or domestic’ use means that the supply must be made available specifically for the use of an eligible individual.

You don’t have to physically buy the goods in person. If your parent, guardian or wife or husband buys the goods and services for you, then you won’t be charged VAT.

What counts as personal or domestic use?

Personal or domestic use means that the goods or services are supplied for your own private use, rather than for business purposes. Also, the goods or services must be just for your own use – not for use by anyone else, or chronically sick or disabled people in general. However, if you and your partner are both chronically sick or disabled and you buy goods or services for both of you to use, then you won’t have to pay VAT.

Products which are offered for sale on this website which qualify for VAT relief to be claimed for an eligible person.

The products which can be bought without paying VAT are:

Only the products on our site carrying the VAT exemption price (the smaller price marked ex VAT) are eligible to be purchased this way and you must tick the box on the basket page indicating that you wish to claim VAT exemption on the items in your basket that are eligible for VAT relief.

How to claim

On the my basket page of this website a link to the online declaration form is provided if the basket contains a product that qualifies for VAT relief. You must tick the box to state you wish to claim VAT relief on the eligible product and complete in full the reason by which you are ‘chronically sick or disabled’ and name and address of the claimant. If possible the person making the claim should complete this form, but a family member, carer or medical professional may complete the form on the claimants behalf. To submit the claim and receive the VAT relief, click the ‘Submit VAT Relief Claim’ button before proceeding to the checkout.

Please note that all orders submitted with a VAT relief claim form completed are checked before the order is processed.

It is necessary to complete a separate claim form each time a qualifying product is purchased from Hcsuk.

 

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