Safety
Our primary aim is to ensure your residents are always safe and your equipment consistently well maintained
Movement
Our work enables you to offer best quality of life for the people you support by being able to move them securely and with confidence
Comfort
Having our regular pre-planned equipment maintenance programme helps your residents feel more comfortable and well supported
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Helping you to improve safety, independence and dignity for the people you support.
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Health Care Servicing
Helping you to create safer and compliant care environments.
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Servicing

Providing you with a single source servicing, maintenance and repairs solution for all of your patient care and nursing equipment

For the past 30 years, Hcsuk has been working with care providers just like you, to help keep your essential care equipment safe, compliant and in good working condition.

Servicing Pricing

We offer you cost effective, reliable servicing and repairs on a wide range of equipment.

We actively listen to your equipment servicing and maintenance frustrations and can provide a complete, bespoke and seamless service solution for you starting with a FREE AUDIT of your all of your care equipment, through to recommending and sourcing parts and replacing equipment when it is more cost effective to do so.
Profiling beds
Hoists (LOLER)
Wheel chairs
Patient scales
Sling inspections
Bath hoists
Airflow mattress systems
Mobility scooters

Our promise to you

Our caring and skilled Servicing team will work closely with you to take the hassle out of keeping your equipment compliant and in the best possible condition.

Safe
We fully understand and comply with your obligations regarding industry requirements and best practice, including CQC regulations, HSE health and safety and IPC infection prevention.
Compliant with legislation
Our full working knowledge of relevant legislation including LOLER, (Lifting Operations and Lifting Equipment Regulations 1998) PUWER, (Provision and Use of Work Equipment 1998) ensures you remain compliant consistently.
In good working condition
Our planned preventative maintenance programmes help you to Reducing essential equipment ‘down time’ and unnecessary replacement costs.

Your complete servicing journey with Hcsuk mapped out for you:

A dedicated Service Engineer and Servicing Co-ordinator to build up close working relationships plus full working knowledge of your property and equipment requirements.
DBS checked engineers - we are trustworthy.
Detailed documentation provided for each item of equipment serviced, on the day.
Asset management - logging the location of your equipment, its condition and life-expectancy to help reduce risk and avoid equipment downtime.
Consistent and transparent pricing.
Hassle free diary management - we schedule and book all of your routine service and maintenance requirements for you so you don’t have to worry about it and to ensure that nothing is missed.
We keep a well stocked servicing van of regularly required parts. Plus we offer loan/short term hire of essential equipment to reduce the down time on equipment failures.
Written recommendations of new parts before supply, for budgetary purposes.
We work with all of the major moving and handling suppliers and have a good technical understanding when it comes to equipment spare parts, let us carry out the sourcing for you and deliver them on your next scheduled delivery day, or if you need a part quick, come and collect from our local distribution centre.
As members of the British Healthcare Trades Association we are bound by an industry code of conduct so you can trust.
Full service history – you’ll have all the information you need when you need it.
Same day call out.

Is your mattress physically or hygienically clean?

Download the Complete Mattress Decontamination Guide to help keep you compliant with best practice infection prevention guidance on mattress decontamination.

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Knowledge Centre
Dignified Dining Solutions
Hcsuk’s Dignified Dining Solutions Guide has been created to equip you with a range of fully integrated solutions designed to help you to improve your dining experience for people you support who are living with dementia.
Download
Complete Mattress Decontamination Guide E-book
Your essential best practice guide for mattress decontamination in care homes
Download
Servicing Brochure
Keeping the people you support and your care teams safe, your care equipment well maintained and your care home compliant with current legislation is our absolute priority.
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Case Study

How oral care can lead to more kisses case study
Listen as Jo talks about Mr. A and how helping him have better oral care led to more kisses! ..
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Is Your Laundry Getting Physically and Hygienically Clean to CQC Standards? And How We Can Help You….
  When we talk to our care home customers about the biggest challenges that they face in their ..
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But don’t just take our word for it...

I just wanted to take this opportunity to say thank you for an excellent service we received when we had our hoist, hoist slings and weight chair serviced. The gentleman who came was very polite and friendly with a professional manner. The reason we choose Hcsuk was we have always received excellent service from you and always received a friendly response when we contact any member of your team.
Joanne Cobb
Care Service & Support Manager at Beaumond House Hospice, Newark
We’ve built a strong working relationship with HCS over many years, having used them to source, install and service our medical training equipment.  We have always found the team very professional, helpful, and well-organised. We’d like to give a particular shout out to Phil, the technician / engineer who has been the consistent friendly face visiting our business to inspect and test our mobility hoists every 6 months. Thank you for all your support and advice.
Peter B
Care Manager at Blue Bird Care Ltd
Hcsuk have been servicing not only our profiling beds but all our care equipment within the home for a number of years now, and upon receipt of the updated guidance from the MHRA regarding bed rail safety, we contacted them earlier than usual to book in our bed servicing as I was mindful of the actions, we as a home are being asked to adhere to within the document. Hcsuk, as always, were very reactive and booked us in as soon as they possibly could. We cannot recommend Hcsuk highly enough. Phil is always friendly and polite, is very thorough and always offers honest advice with any servicing recommendations or any remedial work that might need doing.
R. Thomson
Registered Care Home Manager at Rykneld View Nursing Home

Home Nurse Registration

Fill in our short form to qualify for great prices.
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Special Product Offers

Discover our latest product offers and promotions.
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Mobility

We have a full range of quality products to help assist independent living.
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Get a quote now for your servicing requirements

Your complete servicing journey Hcsuk mapped out for you


We partner with many industry leaders in patient care and nursing equipment


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Customer Testimonials

“We’ve built a strong working relationship with Hcsuk over many years, having used them to source, install and service our medical training equipment. We have always found the team very professional, helpful, and well-organised. We’d like to give a particular shout out to Phil, the technician / engineer who has been the consistent friendly face visiting our business to inspect and test our mobility hoists every 6 months. Thank you for all your support and advice.”

P. B. (Care Manager), Blue Bird Care Ltd

You are part of a great company, if we can help you grow by contracting you out to our sites its good for you, but it’s great for us because your service is fantastic, very efficient, everyone within Hcsuk is super helpful in answering queries and every time we’ve had an issue, Hcsuk has always been there to solve the problem almost immediately, which is fantastic.

Leicestershire County Council

Truly exceptional levels of customer service, the best I have experienced for many years. Very helpful staff made follow up calls to ask how the equipment was performing and supplied extra user instructions to supplement the manufacturers manual. I would not hesitate to order from this company again.

Savills Estate Agents

We would just like to pass on our thanks for all of your help with our orders and would be pleased if you would also pass on our thanks to the manufacturers for being so accommodating in meeting our requirements. We have found everyone very helpful.

Lincs Partnership NHS Foundation Trust

Since I set up the account for Hcsuk over 18 months ago I have found them to be an excellent advocate of our products. They have been willing to learn about the technical and servicing elements to our hoists and the sales staff have really taken on board and proactively promoted our range where possible. I feel that as a company Hcsuk have got the desire and right people in place for growing in this competitive industry. They seem to push themselves to go that little bit further and offer that little bit more to stand out from the rest. May our relationship continue going from strength to strength.

Joerns Healthcare

As a care home manager I have used Hcsuk for my supplies for the last 20 years in two homes. I have always found them to be helpful and reliable. Their products are of the highest standards, they are able to source anything. The delivery service is prompt and regular so I do not have to keep large amounts of stock. They supply extra services such as servicing and repairs which are done efficiently, and training in COSHH. The reps are pleasant and helpful bringing new products to my attention but are never ”pushy”. Aftercare is good, any problems soon sorted. I would recommend them highly and would not think of using anyone else.

Littleover Nursing Home

HPC have supplied Hcsuk (Health Care Services Ltd) for well over a decade now and we would consider them to be a high quality and professional business run in an organised and progressive manor. We do not rank our customers or have a preferred customer status but if we were to introduce such a scheme I can confirm that Hcsuk would easily make such a grade.

HPC Healthline

As a manufacturer we look for key values in a distributor some of these include honesty, reliability, commitment and reputation. Hcsuk carry all of these and many more. With a twenty plus year working relationship we now place Jo and the team at the top of our distributor list. I have no hesitation in recommending Hcsuk to any prospective manufacturer or customer and wish Jo and the team all the best for the future.

Cleenol Group Ltd

It is brilliant that we are able to ring Health Care Services and that you will go the extra mile to get us the stock we need as soon as possible.

Rykneld View Nursing Home

Just to say a huge thankyou to you and your fantastic team, and I mean that from the Heart. I have never before experienced such a person centred company.

Hampton Grange Nursing Home

What I like about working with Health Care Services is the relationship we have built up and the personal service. The homes report that you always deliver on time, the quality is consistently good and the prices competitive. Your team members are always willing to go that extra mile for us and if ever we have an issue there is always someone there to save the day.

Eastgate Care

Thanks to Jo for going over and above to get us our items in time for our special event at Buddleia House – it was very much appreciated. A massive thankyou for your continued assistance as a supplier to ourselves.

Buddleia House

We have always received excellent services from everyone at HCS at our 2 care homes, especially Lee, Jo and Phil. Always professional with a quick response time. Nothing ever seems too much trouble. Recently I had to use them personally for equipment to enable my mothers discharge from hospital. I had a response within the hour for prices and delivery came straight from the manufacturer to speed up delivery. Phil arrived at the same time to put the equipment together for us! I can’t thank them enough for putting our minds at ease and for the continued support from a personal and professional perspective. I’d recommend them to anyone requiring care equipment and its nice to support local businesses. Especially when they do such a good job!!

Orla House

I contacted HCSUK trying to find a hoist that could be operated unaided by the client. I had become very disheartened, no-one was really helpful until I spoke to Donna at HCSUK.

Donna was incredibly understanding, her professionalism raised my spirits again. Everything Donna said she would do she did, including arranging for me to speak to Andrew the salesman who like Donna was incredibly helpful, happy to bring two machines to demonstrate.

I can’t recommend them highly enough. They are good people.

Penelope C

I spoke to Lee Atterbury 2 weeks ago, when I was despairing about the prospect of finding any equipment to help my husband in the bathroom. I had tried all the popular brands, but none were right for his needs.

When I spoke to Lee he understood what I was saying and set about trying to find what we need. He was so patient and understanding and gave me the confidence to explore outside the box.

I spoke to Lee today and was able to tell him that we, hopefully, have found the solution. I am sorry that it was not a product you sell, though you may in the future, but will certainly look first to HCS for other products.

Thank you so much to Lee for first class customer service.

Christine G, Sheffield

VAT Relief Information

Conditions for VAT relief for disabled people

Some of the products which can be purchased from the Hcsuk website are available for an eligible person to purchase without paying VAT on them. HM Revenue and Customs sets out the conditions when equipment for disabled people might be free of VAT and how to claim exemption from paying VAT on these products.

Products a can only be exempt from VAT when all the following conditions are met:

  1. The customer is eligible to purchase supplies at the zero rate
  2. The goods are for the personal or domestic use of the customer
  3. The goods and services are eligible to be supplied at the zero rate

A more detailed explanation of each of these conditions is given below, but you should visit the HM Revenue and Customs Website to fully understand the conditions

The product must be being purchased for someone who is chronically ill or disabled.

A person is ‘chronically sick or disabled’ if he/she is a person:

It does not include a frail elderly person who is otherwise able-bodied or any person who is only temporarily disabled or incapacitated, such as with a broken limb.

‘personal or domestic’ use means that the supply must be made available specifically for the use of an eligible individual.

You don’t have to physically buy the goods in person. If your parent, guardian or wife or husband buys the goods and services for you, then you won’t be charged VAT.

What counts as personal or domestic use?

Personal or domestic use means that the goods or services are supplied for your own private use, rather than for business purposes. Also, the goods or services must be just for your own use – not for use by anyone else, or chronically sick or disabled people in general. However, if you and your partner are both chronically sick or disabled and you buy goods or services for both of you to use, then you won’t have to pay VAT.

Products which are offered for sale on this website which qualify for VAT relief to be claimed for an eligible person.

The products which can be bought without paying VAT are:

Only the products on our site carrying the VAT exemption price (the smaller price marked ex VAT) are eligible to be purchased this way and you must tick the box on the basket page indicating that you wish to claim VAT exemption on the items in your basket that are eligible for VAT relief.

How to claim

On the my basket page of this website a link to the online declaration form is provided if the basket contains a product that qualifies for VAT relief. You must tick the box to state you wish to claim VAT relief on the eligible product and complete in full the reason by which you are ‘chronically sick or disabled’ and name and address of the claimant. If possible the person making the claim should complete this form, but a family member, carer or medical professional may complete the form on the claimants behalf. To submit the claim and receive the VAT relief, click the ‘Submit VAT Relief Claim’ button before proceeding to the checkout.

Please note that all orders submitted with a VAT relief claim form completed are checked before the order is processed.

It is necessary to complete a separate claim form each time a qualifying product is purchased from Hcsuk.

 

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