Terms & Conditions


All Contracts entered into by ‘The Company’ and any person, firm or company (hereinafter referred to as ‘The Buyer) purchasing, hiring or leasing goods from ‘The Company’ shall be subject to the following terms and conditions, and the placing of an order by ‘The Buyer’ shall be considered as acceptance of these conditions.


Unless otherwise stated, all prices are including VAT and are those ruling at the time of dispatch. Published price lists and quoted price lists, whilst given in good faith, are subject to change without notice due to suppliers’ price fluctuations and other causes beyond ‘The Company’s’ control. Quoted prices apply only to stipulated quantities and do not hold for lesser quantities. Any quotations are valid for a period of 30 days (unless otherwise stated).

VAT will be added at the current rate to all invoices unless the customer provides a valid VAT exemption Certificate with each order. Please contact us to request a copy of this for completion.


We except all major Credit and Debit cards.


You must inspect the goods on delivery. If any goods are damaged or not delivered you must notify ‘The Company’ within 48 hours of the delivery and write to confirm your claim within 7 days of delivery. You must give us (and the carrier) a fair chance to inspect that damaged goods. If you fail to notify us in accordance with these requirements, you will be deemed have accepted the goods and full payment will be required. ‘The Company’ reserves the right to make a carriage charge plus 15% handling charge on all consignments entered for deliveries which are refused.

Click and Collect orders to be collected from the address below:

1 Meadowbank Court
Meadowbank Way
NG16 3SL


We warrant that the goods:

a)      Will comply with their descriptions

b)      Are of satisfactory quality; and

c)      Are free from material defect at the time of delivery (as long as you comply with the next clause)

If you believe that we have delivered goods that are defective in materials or workmanship, you must:

a)      Inform us (in writing), with full details, as soon as possible; and

b)      Allow us time to investigate (we may need access to your premises and product samples)

If the goods are found to be defective in material or workmanship (following our investigations), and you have complied with those conditions (in clause above) in full, we will (at our option) replace the goods or refund the price.

We also warrant that we will pass goods title to you.

We give no other warranty and make no representation as to the quality of the goods or their fitness for any purpose. Save as expressly set out above, we exclude, to the extent permissible by law, any warranty, term or condition that would otherwise be implied by law, customary practice or a course of dealing. You agree that we shall not be liable for loss of business, revenue or profits or loss of use, nor shall we be liable for special, indirect or consequential loss or damage, in each case arising from or in connection with the contract or the supply of goods or their own use, even if we are negligent or aware of the nature of loss which may be suffered.

Return of Goods

Refunds in full will be given on receipt of returned products within 7 days of prior arrangement providing the terms laid out in the returns policy are met (please see below). ‘The Company’ reserves the right not to refund carriage paid on orders sent via domestic carrier service.

We will accept the return of goods only:

a)      By prior arrangement (quoting ‘The Company’s’ original invoice or order number)

b)      Any agreed return is subject to the cost of the return carriage being paid by the customer and is non refundable.

c)      On payment of an agreed handling charge (Unless the goods were defective when delivered) if the reason for return was not of ‘The Company’s’ causing.

d)      Where the goods are as fit for sale on their return as they were on delivery (in original packaging, undamaged and any security seals unbroken).

e)      Within 21 days of delivery (work wear within 14 days)

Title of Goods

All goods supplied will remain the legal property of ‘The Company’ until the debts owed to ‘The Company’, including any balances existing at the relevant time are settled. The risk shall pass to ‘The Buyer’ on delivery.

Any loan or hire products also remain ‘The Company’s’ property and we have your permission to enter any premises where goods may be stored:

a)      At anytime, to inspect them

b)      To remove them using reasonable force if necessary.

Despite our retention of title to the goods, if not in working order, we have the right to take legal proceedings to recover the price of the goods supplied should you not pay us by the due date.

Description of Goods

Please note that all items are sold by product description and not product code. Product codes are listed to enable identification of goods within ‘The Company’ and no guarantee of any specific manufacturers/suppliers products are to be inferred from such references. Product codes MUST be used with all orders. We reserve the right to alter without prior notice any details contained herein in the interests of product development.

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Customer Testimonials

“We’ve built a strong working relationship with Hcsuk over many years, having used them to source, install and service our medical training equipment. We have always found the team very professional, helpful, and well-organised. We’d like to give a particular shout out to Phil, the technician / engineer who has been the consistent friendly face visiting our business to inspect and test our mobility hoists every 6 months. Thank you for all your support and advice.”

P. B. (Care Manager), Blue Bird Care Ltd

You are part of a great company, if we can help you grow by contracting you out to our sites its good for you, but it’s great for us because your service is fantastic, very efficient, everyone within Hcsuk is super helpful in answering queries and every time we’ve had an issue, Hcsuk has always been there to solve the problem almost immediately, which is fantastic.

Leicestershire County Council

Truly exceptional levels of customer service, the best I have experienced for many years. Very helpful staff made follow up calls to ask how the equipment was performing and supplied extra user instructions to supplement the manufacturers manual. I would not hesitate to order from this company again.

Savills Estate Agents

We would just like to pass on our thanks for all of your help with our orders and would be pleased if you would also pass on our thanks to the manufacturers for being so accommodating in meeting our requirements. We have found everyone very helpful.

Lincs Partnership NHS Foundation Trust

Since I set up the account for Hcsuk over 18 months ago I have found them to be an excellent advocate of our products. They have been willing to learn about the technical and servicing elements to our hoists and the sales staff have really taken on board and proactively promoted our range where possible. I feel that as a company Hcsuk have got the desire and right people in place for growing in this competitive industry. They seem to push themselves to go that little bit further and offer that little bit more to stand out from the rest. May our relationship continue going from strength to strength.

Joerns Healthcare

As a care home manager I have used Hcsuk for my supplies for the last 20 years in two homes. I have always found them to be helpful and reliable. Their products are of the highest standards, they are able to source anything. The delivery service is prompt and regular so I do not have to keep large amounts of stock. They supply extra services such as servicing and repairs which are done efficiently, and training in COSHH. The reps are pleasant and helpful bringing new products to my attention but are never ”pushy”. Aftercare is good, any problems soon sorted. I would recommend them highly and would not think of using anyone else.

Littleover Nursing Home

HPC have supplied Hcsuk (Health Care Services Ltd) for well over a decade now and we would consider them to be a high quality and professional business run in an organised and progressive manor. We do not rank our customers or have a preferred customer status but if we were to introduce such a scheme I can confirm that Hcsuk would easily make such a grade.

HPC Healthline

As a manufacturer we look for key values in a distributor some of these include honesty, reliability, commitment and reputation. Hcsuk carry all of these and many more. With a twenty plus year working relationship we now place Jo and the team at the top of our distributor list. I have no hesitation in recommending Hcsuk to any prospective manufacturer or customer and wish Jo and the team all the best for the future.

Cleenol Group Ltd

It is brilliant that we are able to ring Health Care Services and that you will go the extra mile to get us the stock we need as soon as possible.

Rykneld View Nursing Home

Just to say a huge thankyou to you and your fantastic team, and I mean that from the Heart. I have never before experienced such a person centred company.

Hampton Grange Nursing Home

What I like about working with Health Care Services is the relationship we have built up and the personal service. The homes report that you always deliver on time, the quality is consistently good and the prices competitive. Your team members are always willing to go that extra mile for us and if ever we have an issue there is always someone there to save the day.

Eastgate Care

Thanks to Jo for going over and above to get us our items in time for our special event at Buddleia House – it was very much appreciated. A massive thankyou for your continued assistance as a supplier to ourselves.

Buddleia House

We have always received excellent services from everyone at HCS at our 2 care homes, especially Lee, Jo and Phil. Always professional with a quick response time. Nothing ever seems too much trouble. Recently I had to use them personally for equipment to enable my mothers discharge from hospital. I had a response within the hour for prices and delivery came straight from the manufacturer to speed up delivery. Phil arrived at the same time to put the equipment together for us! I can’t thank them enough for putting our minds at ease and for the continued support from a personal and professional perspective. I’d recommend them to anyone requiring care equipment and its nice to support local businesses. Especially when they do such a good job!!

Orla House

I contacted HCSUK trying to find a hoist that could be operated unaided by the client. I had become very disheartened, no-one was really helpful until I spoke to Donna at HCSUK.

Donna was incredibly understanding, her professionalism raised my spirits again. Everything Donna said she would do she did, including arranging for me to speak to Andrew the salesman who like Donna was incredibly helpful, happy to bring two machines to demonstrate.

I can’t recommend them highly enough. They are good people.

Penelope C

I spoke to Lee Atterbury 2 weeks ago, when I was despairing about the prospect of finding any equipment to help my husband in the bathroom. I had tried all the popular brands, but none were right for his needs.

When I spoke to Lee he understood what I was saying and set about trying to find what we need. He was so patient and understanding and gave me the confidence to explore outside the box.

I spoke to Lee today and was able to tell him that we, hopefully, have found the solution. I am sorry that it was not a product you sell, though you may in the future, but will certainly look first to HCS for other products.

Thank you so much to Lee for first class customer service.

Christine G, Sheffield

VAT Relief Information

Conditions for VAT relief for disabled people

Some of the products which can be purchased from the Hcsuk website are available for an eligible person to purchase without paying VAT on them. HM Revenue and Customs sets out the conditions when equipment for disabled people might be free of VAT and how to claim exemption from paying VAT on these products.

Products a can only be exempt from VAT when all the following conditions are met:

  1. The customer is eligible to purchase supplies at the zero rate
  2. The goods are for the personal or domestic use of the customer
  3. The goods and services are eligible to be supplied at the zero rate

A more detailed explanation of each of these conditions is given below, but you should visit the HM Revenue and Customs Website to fully understand the conditions

The product must be being purchased for someone who is chronically ill or disabled.

A person is ‘chronically sick or disabled’ if he/she is a person:

It does not include a frail elderly person who is otherwise able-bodied or any person who is only temporarily disabled or incapacitated, such as with a broken limb.

‘personal or domestic’ use means that the supply must be made available specifically for the use of an eligible individual.

You don’t have to physically buy the goods in person. If your parent, guardian or wife or husband buys the goods and services for you, then you won’t be charged VAT.

What counts as personal or domestic use?

Personal or domestic use means that the goods or services are supplied for your own private use, rather than for business purposes. Also, the goods or services must be just for your own use – not for use by anyone else, or chronically sick or disabled people in general. However, if you and your partner are both chronically sick or disabled and you buy goods or services for both of you to use, then you won’t have to pay VAT.

Products which are offered for sale on this website which qualify for VAT relief to be claimed for an eligible person.

The products which can be bought without paying VAT are:

Only the products on our site carrying the VAT exemption price (the smaller price marked ex VAT) are eligible to be purchased this way and you must tick the box on the basket page indicating that you wish to claim VAT exemption on the items in your basket that are eligible for VAT relief.

How to claim

On the my basket page of this website a link to the online declaration form is provided if the basket contains a product that qualifies for VAT relief. You must tick the box to state you wish to claim VAT relief on the eligible product and complete in full the reason by which you are ‘chronically sick or disabled’ and name and address of the claimant. If possible the person making the claim should complete this form, but a family member, carer or medical professional may complete the form on the claimants behalf. To submit the claim and receive the VAT relief, click the ‘Submit VAT Relief Claim’ button before proceeding to the checkout.

Please note that all orders submitted with a VAT relief claim form completed are checked before the order is processed.

It is necessary to complete a separate claim form each time a qualifying product is purchased from Hcsuk.


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